医疗AI时代信任构建（全球版）

Commissioned by Philips Contents Ten years of the Future Health Index3Foreword4 Research premise5 Chapter 1 The power of AI to transform healthcare6Chapter 2 The trust gap in healthcare AI13Chapter 3 Bridging the trust gap19Recommendations24 Appendices Research methodology26Glossary of terms29 Ten years of theFuture Health Index Over the past decade, the Future Health Index has examined the role of technology in some of thebiggest trends health systems have faced. Initially a benchmark of connected care adoption aroundthe world, the Future Health Index has evolved to look at how technology can shape the future ofhealth, based on the perspectives of healthcare leaders, professionals and patients in countries withvarying demographics and health systems. Foreword Yet while AI is advancing fast, public trust is laggingbehind. The 2025 Future Health Index reveals a criticalgap: most healthcare professionals are optimisticabout AI improving healthcare, yet many patientsremain skeptical – especially when their health is onthe line. And despite their optimism, most healthcareprofessionals still have important concerns about biasand liability. Without trust, the full promise of AI inhealthcare cannot be realized.Building trust requires a responsible, people-centered skyrocketing costs, and systemic inefficiencies arestretching the system to its limits – and patients arefeeling the impact. Our 2025 Future Health Index – the10th anniversary edition of our global healthcare surveyand the largest of its kind – shows that patients may waitalmost two months or more for specialist care in overhalf the countries surveyed. Without decisive action, aprojected shortfall of 11 million health workers by 2030will leave millions without timely access to essential care.Amid these challenges, artificial intelligence (AI) has Chief Medical Officer Chief Innovation Officer,Chief Business LeaderHealthcare Informatics approach: one that puts collaboration at the heartof AI innovation. AI must enhance – not erode – thetrusted relationships between patients and healthcareprofessionals. It must deliver tangible benefits, beanchored in robust safeguards, and operate withinclear, consistent regulatory frameworks. Only thencan AI earn the trust it needs to drive meaningfultransformation in healthcare.That doesn’t mean slowing down AI innovation – itmeans accelerating it in the right direction, bringing emerged as a powerful accelerator – and perhapsour most compelling opportunity – to meet risinghealthcare demands as populations age. Consider howquickly technology has evolved in the past five years andhow far it could advance in the next five. We imaginethat by 2030, AI could automate much of the ‘silent’administrative work done by healthcare professionals,augmenting their clinical capacity significantly, withoutlengthening their workday.Our survey shows healthcare professionals recognize AI’spotential: not just to reclaim time lost to administrative trust and innovation must gohand in hand to bring life-savingsolutions to more patients andproviders, faster – and with theright safeguards.” life-saving AI solutions to more people, faster, whilefostering trust. To achieve this, we must act togetheracross disciplines, institutions and borders. Our reportoffers critical insights to drive that collaboration. Wecall on healthcare leaders everywhere to join us intranslating insight into action, shaping a future wheretechnology and trust go hand in hand to deliver bettercare to more people. tasks, but to diagnose diseases more precisely, reduceavoidable hospital readmissions, and improve patientoutcomes. Complementing these findings, another studysuggests broader adoption of today’s AI technologycould lead to savings of $200 to 360 billion in healthcarespending annually in the US alone.Future Health Index 2025 Researchpremise the priorities and perspectives of healthcareprofessionals and patients.In its 10th edition, the Future Health Index 2025 investigates how artificial intelligence (AI) canempower healthcare professionals to deliver bettercare for more people.This report highlights key challenges impactinghealthcare professionals today, revealing their sentiments on the rise of AI and identifying criticalgaps that must be addressed to enhance theirconfidence in integrating AI into patient care.We also examine the patient perspective,assessing their comfort with AI in healthcare and identifying opportunities to strengthentheir trust in technological advancements.For this year’s Future Health Index, we conductedproprietary quantitative research involving over 1,900 healthcare professionals and over 16,000patients across 16 countries. 16countries patients healthcareprofessionals 1 The powerof AI totransformhealthcare growing demand, rising costs, and staffshortages. Our survey highlights howdelays in care put patient health at riskwhile inefficiencies drain valuable timefrom healthcare professionals. AI is alreadyhelp