2024人工智能数字鸿沟报告：美英墨职场调查

How access to trainingand tools “in the moment”can help ensure everyonewins in the AI race Executive Summary The emergence of artificial intelligence (AI) –and in particular, generative AI (GenAI) – hasthe potential to be as transformative as theinternet. The World Economic Forum’sFutureof Jobs Report 2023, saysnearly a quarter ofall jobs (23%) globally will change in the nextfive years, with AI being a major driver behindthis large-scale shift. feel about this technological future; theirhopes for how AI can shape their lives,and any concerns they may harbor. The poll of4,543 workersaged 18 and above,from a cross-section of industries across theUS, UK and Mexico, reveals guarded optimismaround the promise of AI. Many workers arealready feeling the benefit of using AI technologyto help improve their quality of work life. 23% However, fears and uncertainty remain, with AIhaving the potential to amplify and create newdigital divides if not applied thoughtfully, fairlyand equitably. With so much disruption afoot, we atCYPHERLearning wanted to understand how workers "Artificial intelligence is not just aboutautomation—it's about augmentation. Brandon Hall Groupresearch underscores AI’s ability to enhance the workforce byfreeing employees from mundane tasks and empoweringthem to focus on more strategic, creative endeavors. Thetrue value of AI lies in its ability to enrich the employeeexperience and provide actionable insights that elevateorganizational performance. CYPHER Learning’s reporthighlights a key issue that all employees should havethe opportunity to benefit from training and supportto maximize AI’s value in the workforce.” Michael Rochelle, Chief Strategy Officer and PrincipalHCM Analyst, Brandon Hall Group Key findings: AI’s impact on roles 78% 62% 78% of workers thinkAI will have an impact ontheir role within the next two years– with 38%thinking they will have to retrain as their jobswill be obsolete. 62% of workers saynew technologies arereshaping their role for the better- with 46%saying AI specifically is making their job easier. AI skill development 73% 53% 73% of workers say they believehaving AI skillswill be important to their role over the next fiveyears, but only 25% have had training in this area. 53% of workersenjoy experimenting with AI, with41% of workers having used GenAI at work - but33% think AI in the workplace should be banned. Concerns 57% However, 57% ofover 55s feel like they’re agingout of the workplaceand 45% of all workersbelieve AI will impact future job security. The data indicatesthe UK lags behind the USand Mexico in terms of adoption of AI, and UKrespondents were also less likely to reporthaving felt the benefits of the technology. Thesame is true ofwomen, older workers andthose in manual or clerical positions who havealso had fewer opportunities to benefit from and experiment with AI in the workplace.The findings underscorethe need for relevant,personalized and timely training to ensureeveryone can adapt to and benefit fromtechnology – especially AI. Only by creating aculture of continuous learning can we ensurethat digital divides do not further deepen. How AI is changing theskills landscape 81% of workers say the introduction of newtechnology has already impacted the skillsrequired to perform their role todaywith 46%saying that change has been “major” or “totallytransformative.” Technology has always been a disruptive forcein the workplace and is essential to evolution.Businesses that get ahead of change areoften the ones that thrive.And employeesrecognize this: 80% of workers believecompanies that move quicklyon incorporating newtechnologiesare going tohave a competitive edge. 81% This is particularly true for those inseniormanagement and director roles(93%) comparedto those inmanual or clerical roles(73%). Yet this influx of technology has a naturallyunsettling effect across the workforce.Changing business models put the rolesand skills required in a state of flux. 93%senior managementand director roles Looking ahead, it’s clear that AI – particularlyGenerative AI (GenAI) – has thepotential to be evenmore disruptive than the prior three decades’ worth ofdigital technology. Despite its relative newness,AI is already making waves. 63% of workers say the introduction of AItechnologies has alreadyimpacted theskills required to perform their role. And they expect this impact to grow.78% think AI will havean impact on their role within the next two years, with overhalf (52%) saying it will either “totally transform” or have a“major impact” on their role. “Each technological leap –such as we are currentlyexperiencing with AI –does change the workplace.Trade-offs have had to bemade throughout history, asjobs and roles shift. But thesechanges are generally for thebetter.It’s great to see somany respondents embracingtechnologies like AI andexpressing a desire to continueto learn. With workers onside,businesses won’t feel like theymust fight