电子通信与数字单一市场

e-Communications andDigital Single Market E U R O B A R O M E T E RR E P O R TJ A N U A R Y – F E B R U A R Y 2 0 2 5 This survey has been requested by the European Commission,Directorate-General for Communications Networks, Content and Technology (DG CNECT)and co-ordinated by the European Commission, Directorate-General for Communication(DG COMM ‘Public Opinion & Citizens Engagement’ Unit) This document does not represent the point of view of the European Commission. The interpretations and opinions contained in itare solely those of the authors. Language versionMedia/VolumeCatalogue numberISBNDOI © European Union, 2025 The Commission’s reuse policy is implemented under Commission Decision 2011/833/EU of 12 December 2011 on the reuse ofCommission documents (OJ L 330, 14.12.2011, p. 39, ELI:http://data.europa.eu/eli/dec/2011/833/oj). Unless otherwise noted, thereuseof this document is authorised under the Creative Commons Attribution 4.0 International(CC BY 4.0)licence(https://creativecommons.org/licenses/by/4.0/). This means that reuse is allowed, provided appropriate credit is given and anychanges are indicated. Introduction Key findings8 I.Access to communication services11 1.Fixed telephony132.Mobile telephony in the EU153.Household internet access in the EU174.Gigabit internet connection at home19 II.Service packages 1.Overall penetration of service packages222.Number of services included in service packages25 III.Consumer experience of communication services27 1.Switching service package providers282.Being notified by the internet provider of an increase in price343.Satisfaction with internet connection at home364.Receiving fraudulent calls resulting in extra charges545.Receiving unsolicited messages to the mobile phone resulting in extra charges57 IV.International communication within the EU60 1.Means and frequency of making international calls within the EU612.Use of fixed and mobile voice telephony and of internet-based voice applications for international communicationswithin the EU643.Use of instant messaging and SMS for international communications within the EU76 V.Communication services when travelling in the EU, Iceland, Liechtenstein or Norway82 1.Having travelled to another EU country, Iceland, Liechtenstein or Norway832.Benefiting from roaming without surcharges when travelling863.Experience with roaming services when travelling884.Consumption of roaming services935.Limiting the use of roaming mobile services in other countries99 VI.Awareness of means of emergency communications 112 1.Awareness of the EU’s 112 emergency number in one’s own country1132.Awareness of EU’s 112 emergency number in other EU countries116 Conclusion 119 Technical SpecificationsTS1 QuestionnaireQ1 Introduction Special Eurobarometer 560e-Communications and Digital Single Market Introduction Inorder to monitor the rapidly evolving digitalcommunicationslandscape,theEuropeanUnionCommission’sDirectorate General for CommunicationsNetworks, Content & Technology regularly conducts opinionsurveys on the topic of electronic communications. Thesesurveys also provide an assessment of how EU citizens andhouseholds derive benefits from innovations in their digitalenvironmentand the evolution of telecommunicationmarkets towards the new connectivity targets for 2030established in the Digital Policy Program1. This Special Eurobarometer builds on previous surveys – inparticular Special Eurobarometer 510 published in June20212, and Special Eurobarometer 530 published in May20233– to provide insights into the attitudes and behaviourofEuropeans regarding international communicationswithin the EU. Areas covered by the report include: Mobile and fixed telephone accessFixed and mobile internet accessPrevalence of service bundlesConsumer experiences with communication servicesPreferred means of international communications withinthe EU and reasons behind this choiceTravelling patterns across the EU, and other non-EUcountries in the past two yearsAwareness of the EU’s 112 emergency number in theircountry and other EU countries Special Eurobarometer 560e-Communications and Digital Single Market Methodology This Special Eurobarometer 560 on e-Communications waspart of the Eurobarometer wave 103.1 and was conductedbetween 09 January and 4 February 2025.Some 26,354respondents from different social and demographic groupswere interviewed in the appropriate national language in 27EU Member States. This survey was commissioned by theEuropeanCommission,Directorate-GeneralforCommunications Networks, Content and Technology (DGCNECT). Themethodology used was that of the StandardEurobarometersurveys carried out by the Directorate-Generalfor Communication(‘Public Opinion&CitizensEngagement’ Unit)4. Interviews were conducted face-to-face, either physically in people's homes or through remotevideointeraction in the appropriate national language.Interviews with remote video interaction (“online face-to-face” or CAVI