全球职场未来趋势

The Driving ForcesShaping the Workforce For more than 10 years, we have partnered with our clientsto explore four underlying forces shaping the future of work.This year’s research includes insights from surveys of morethan 12,000 workers and 40,000 employers across 41countries. As the pace of change accelerates, these forcesare evolving more rapidly than ever before. The Human Edge: Future of Work Trends RapidRelearning The SuccessionCrisis ChangingNorms HybridSuper Teams Trend 13:Talent Droughts Trend 5:AI Literacy Trend 1:Role Redesign Trend 9:RTO Mandates Trend 14:Degree Doubts Trend 6:Pre-Industrial Skills Trend 10:Declining Trust Trend 2:AI Augmentation Trend 7:Productivity Push Trend 15:Brain Drains Trend 11:Equity Gaps Trend 3:Blunt Force Automation Trend 8:Upskilling Renaissance Trend 16:Leadership Wanes Trend 12:Power Surge Trend 4:Gig Goes Big Hybrid Super Teams Rather than existing in a traditional, hierarchicalstructure future teams will include a mix ofhuman, machine, and freelance talent and jobswill be flexibly reconfigured with the uniquestrengths of people and AI in mind. Trend 1:Role Redesign Although some jobs may be rendered obsolete by emerging technologies, many more will be reconfigured toincorporate the unique strengths of human workers and AI-based components. We will see many organizationsmove from informal use of AI in existing jobs to targeted, workflow-specific use in redesigned human roles. One third ofemployers worldwidesay ethical judgment,customer service andteam managementskills are the mostdifficult to automate.2 Today’s Action Have you documented the critical tasksassociated with each job and notedareas where technology could beefficiently integrated? Workforce Implications With a mandate from the top, job redesign must take place at the department level. It’s a thoughtful,objectives-driven process with collaboration between leaders and the individual employees doing the work.Workforce planning now includes breaking down traditional jobs into value-added parts, assigning thoseparts to human and AI partners, and creating aligned job categories and roles. of the core skills workersneed will change by 2030.139% Looking Ahead The corporate organizational chart has not changed in many decades, but job redesign will require us to rethink the size of our companies and how much hierarchy is needed and feasible. Trend 2:AI Augmentation Today’s Action When you integrate an AI-based component into a traditionallyhuman-driven process, are you engaging in change managementpractices to ensure proper rollout and adoption? Organizations will develop and replicate use cases that move beyondusing basic industrial and software automation for administrative tasks andgenerative AI for research and meeting summaries. Rather than serving aslimited add-ons, intelligent AI agents will fully participate in every workflow,working in concert with humans and with each other. Workforce Implications As AI agents take over more traditionally human-driven workflows, knowledgeablehumans must remain in the loop to prevent unexpected AI bottlenecks andmistakes, as well as diluted expertise. We will redefine what it means to be amanager skilled in optimizing the strengths of humans and technology. Looking Ahead Although humans will work with many types of AI agents, one “ride or die”assistant-type may emerge by the early 2030s. The bond between human and AIpartners may constitute a third relationship that involves personal rapport andblurs the lines between simulated and real emotion. Trend 3:Blunt Force Automation Many leaders are considering what processes could beautomated versus what would be most beneficial to automate,often highlighting efforts to streamline operations in shareholdercommunications. While workforce reductions have become morecommon, some leaders are beginning to rehire employees afterrealizing that current automation solutions may not be fullycapable of operating independently. Employers believe the job functions that will changethe most due to automation in the next five years:2 of employers worldwide plan toincrease automation investments.1 Workforce Implications Blunt force automation reflects short-term thinking and a misplaced belief that automation and AI-basedtechnologies can categorically replace human workers. Without effective job redesign and humanoversight, businesses run mostly by smart machine labor will quickly falter. Today’s Action Looking Ahead Have you discussed how workers might beupskilled and redeployed before decidingon a layoff? Five years from now, it will be typical to enter retail and other business locations and see few to no peoplein the space. Today, we must think through the human experience of this development – what happens tocustomers and other stakeholders who need something complex and can’t find anyone to talk to? Trend 4:Gig Goes Big The global workforce is moving quickly toward the trend of rap