2026年AI智能体趋势：将重塑角色、工作流程和商业价值的五大转向

About thisreport This report provides key insights for businessleaders to shape their AI agent strategy for2026 and beyond. Within each trend, you willfind real-life examples, technical resources,and customer stories to share with yourteams for deeper learning. These trends were identified using a blendof qualitative and quantitative data, includinginternal Google Cloud and Google DeepMindinterviews with AI leaders, customer casestudies, and insights fromThe ROI of AI 2025report (based on a global survey of 3,466enterprise decision makers), with analysisusing NotebookLM and Google AI Studio. Ask the report Want to dig deeper into the trends?NotebookLM is ready to help—simply click theicon for an interactive version of this report. AI agents areredefining businessvalue in 2026 The ceiling for humanachievement has been lifted. While headlines focus on the distant future ofArtificial General Intelligence (AGI), the decisiveshift for business is happening right now.That shift is agentic AI.This is AI that movesbeyond answering questions to understandinga goal, making a plan, and taking actions acrossapplications to achieve it with extensivehuman guidance and oversight. Due to this capability, AI is one of the firsttechnologies that applies to every single person,in both our personal and professional lives.Its power lies in its ability to augment humancapacity with better recall, faster data processing,and enhanced reasoning across the back office,front office, and corner office. Achieving this,however, depends on ensuring widespreadaccess, necessary skills development, andbroad participation for everyone. In this report, we explore five key AI agent trendsshaping business in 2026. Unlocking the value ofthese trends requires more than simply adoptingnew tools. It also demands that leaders questionold assumptions and drive the cultural changenecessary to thrive in this new, agentic AI era. What are AI agents? Agents are systems that combine theintelligence of advanced AI models withaccess to tools so they can take actionson your behalf, under your control. I/O, May 2025Keynote by Sundar Pichai, CEO, Google AI agents are the leap from beingan ‘add-on’ approach to being an‘AI-first’ process. It’s a fundamentalchange in workflow, a new way towork that will require a profound shiftin mindset and corporate culture.” OliverParker Vice President, Global GTM for Generative AI,Google Cloud 5 AI trendsshaping 2026 Agents for every employee1 Empowering individuals toachieve peak productivity Agents for every workflow2 Running your business withgrounded agentic systems Agents for your customers3 Delighting customers withconcierge-like experiences Agents for security4 Advancing securityfrom alerts to action Agents for scale5 Upskilling talent will be theultimate driver of business value The most significantbusiness shift of 2026 isn’tjust about efficiency; it’sa fundamental, employee-centric transformation. This new agentic model is designed toexpand the potential of every individual,turning them into the primary engine forinnovation and growth. This change stems from a behavioral shift inthe human-computer interface, moving frominstruction-based computing (e.g., analyzinga spreadsheet, developing code) to intent-based computing. In 2026, employees will beincreasingly able to state a desired outcome,and the computer—using LLMs and agents—determines how to deliver it. 52% of executives in gen AI-using organizations have AI agents inproduction,1deploying them across a wide range of use cases:2 Of those: 49%use agents for customer service46%use agents for marketing or security operations45%use agents for tech support43%use agents for product innovation or productivity and research By 2026, agents will manage complex,multi-step workflows across systems.A key responsibility of employees willbe to set the strategy and oversee thesystem of agents responsible for tasks,such as invoicing and contracting.” SaurabhTiwary VP, General Manager,Cloud AI, Google Cloud This surge in AI [agent] adoption reflects a fundamentalmindset shift to recognizing it as a productivityinstrument available 24/7. At TELUS, we’ve seenthis firsthand—over 57,000 team members regularlyuse AI and save 40 minutes per AI interaction.” Jaime TatisChief AI Officer, TELUS A new integratedworking model In this new model, everyemployee—from an entry-level analyst to a seniorvice president—becomesa human supervisor of agents. What is grounding in AI? It is the process of anchoring anAI model’s responses to a specific,verifiable set of facts—its “groundtruth.” For an enterprise, thisground truth is its own internal data. Their primary job is no longer to perform everymundane task personally, but rather to orchestratea team of specialized AI agents to achieve a goal.This model is about more than just delegation;it’s about augmentation. The real power comesfrom giving every employee agents grounded inthe company’s own enterprise c