创造客户选择和解锁效率：多运营商交付管理的力量

The power of multi-carrierdelivery management Introduction:a world of possibilities “Every day we’re saying, ‘How can we keep this customerhappy? How can we get ahead in innovation by doingthis?’ Because if we don’t, somebody else will.” – Bill Gates, founder of Microsoft Too often, retailers dismiss deliveries as a purely logistical feat. A world ofboring boxes that someone must ship from A to B. But when they fall into Deliveries hold the keys to helping retailers stand out from the crowd,keeping customers happy and unlocking efficiencies. They matter morethan loyalty perks or “buy now, pay later” (BNPL) schemes. If the delivery Getting deliveries right requires a joined-up experience from checkoutto doorstep. It requires retailers to provide the right range of deliveryoptions. It’s essential that vendors communicate with customers at When a retailer is shackled to the restrictions of a single carrier ortransport provider, creating the right delivery experience is fraught withfrustration. In many cases, it simply won’t be possible. By working with Finally, this guide demonstrates how Delivery & Experience Management(DMXM), a new category of software designed to meet these challenges,can help. DMXM turns shipping and deliveries into customer experiences Unlocking the delivery experiencewith multi-carrier capability More carriers equal more opportunities. Workingwith a variety of transport providers helpsretailers release the potential of the delivery Specifically, a multi-carrier delivery capability 1. Offer a range of delivery options Shoppers expect to find the shipping solutionthey seek. For some, price is paramount. Otherswould prefer to collect their delivery from a A Retail Week / nShift study found that morethan 70% of customers deem a range of deliveryoptions important when shopping online. In Retailers that rely on just one carrier companyare restricted to what that partner can provide.But when they team-up with a range of carriers, 3. Improve delivery quality and A delivery marks the first “real world” engagementbetween an ecom company and their customer.If the shipment is late, delivered to the wrong If a retailer uses just one carrier company,they are effectively outsourcing a key part oftheir brand experience to a third party. Should But when deploying a range of carriers,businesses can compare performance acrossthe board. They can quickly see which carriers 2. Boost delivery capacity Countless retailers make their peak profits duringthe busy “golden quarter” at the end of the A third of shoppers have experienced problemswith deliveries during peak season, including late Working with just one carrier, or maintaining adirectly-owned delivery fleet, restricts deliverycapacity and makes these problems more likely. 4. Grow beyond borders Countless retailers make their peak profits duringthe busy “golden quarter” at the end of the A third of shoppers have experienced problemswith deliveries during peak season, including late Working with just one carrier, or maintaining adirectly-owned delivery fleet, restricts deliverycapacity and makes these problems more likely. 5. Build the brand and remarket to When people are waiting for their order to arrive,they want to receive regular and relevant updates.Many consumers, especially younger shoppers, If a retailer just uses the one carrier, the chancesare that it, rather than the retailer, will takeover customer communications. When using a Messages sent directly from the retailer can bedesigned in the brand’s look and feel. Becausepeople tend to open these messages more thanother communications from retailers, they createa perfect opportunity to weave in product plugs. Barriers to working withmultiple carriers The biggest reason that companies remaindependent on a single carrier is that they fear Won’t working with a range of providers create Is it possible to perfect a process that quicklybooks the correct carrier for the right shipment? How can a busy warehouse quickly print thecorrect label and shipping documents for each How many carriers are truly enough? If anotherone is required, doesn’t that put us back to square And how easy will it really be to grasp theopportunities that multi-carrier capability offersand make them available to customers? How can To answer these questions, let’s take a lookat how the right software can bring the wholedelivery and experience management together Multi-carrier delivery Multi-carrier capability is at the heart of nShift’s DMXMsuite of solutions. It provides enterprise- grade delivery management with a library of1000+ ready-made carrier connections. nShiftcan connect retailers and consumers to overone million PUDO (pick up / drop off) locations. DMXMenables retailers to: By combining these services with cutting-edgecustomer-facing applications, nShift offers a •Grow beyond limits– with ready-madeconnections to 1000+ carriers, nShift enablesretailers to expand internationa