五大关键要素推动云驱动、AI赋能世界中的战略ITAM —— 德勤2025全球IT资产管理调查

Introduction ForewordChapter 1: Reimagining ITAM’s command in the AI-cloud nexusChapter 2: From Chaos to Control in SaaS licensingChapter 3: ITAM’s Cybersecurity Edge for Regulatory ComplianceChapter 4: Smarter insights for better outcomes (with intelligent Chapter 5: ITAM’s vision: Technology with Purpose and ActionsWhat organizations are prioritising as immediate next steps Foreword I am pleased to share with you the results of ourthird global survey on IT asset management (ITAM)entitled “The five keys to strategic ITAM in a cloud- Understanding the evolution and objectives of our current survey Our two earlier surveys (launched in 2021 and 2023) had looked at the currentstate of ITAM in organizations at that time and showcased how they need tochange their focus and investment priorities in governing IT assets to reflect thechanging technology landscape, and more specifically, newer ways of licensinghardware and software.Technology has never stood still, but the velocity ofchange now facing IT asset management (ITAM) leaders is unprecedented.With the rise of AI and Gen AI, the explosive expansion of cloud services, and That is precisely what inspired the title of this year’s report: “The five keys tostrategic ITAM in a cloud-driven, AI-powered world.” The title reflects thesedual forces reshaping ITAM globally. Externally, organizations are navigatinggreater operational complexity, rising regulatory scrutiny, and a shift to moredecentralized technology ownership. Internally, many ITAM functions are being Diederik Van Der Sijpe Lead Partner(IT & Software Asset Management) Our 2025 global ITAM survey, conducted across geographies and industries,confirms that ITAM teams are now working in environments marked by volatilityand disruption. Cloud, SaaS, and AI adoption have outpaced many legacyprocesses. Compliance expectations have risen sharply, yet the systems and To help organizations navigate this inflection point, we haveorganized this year’s report around five strategic “keys”. Each ofthese keys represent a distinct, high-impact area where ITAM can Key #1: Build the foundations for AI- and cloud-ready ITAM The starting point is recognizing that traditional ITAM tools and taxonomies(rooted in static, on-premises models) are ill-equipped for a world of dynamic,cloud-based services and AI workloads.Our survey reveals that fewer than40% of organizations have fully adapted their ITAM processes to supporttoday’shybrid environments. In this chapter, we explore the foundational shiftsrequired to track, classify, and govern transient assets, elastic usage patterns, Key #2: Revisit outdated SaaS practices to regain control Software-as-a-Service (SaaS) is a defining feature of modern IT, but remains ablind spot for many ITAM teams.Our survey highlights the governancechallenges posed by partially decentralized SaaS management: shadow IT,weak compliance controls, fragmented vendor relationships, and poorvisibility into consumption. While some organizations are experimenting withquick fixes (like end-user training or bulk licensing) these are rarely enough. Key#2 urges organizations to modernize their SaaS governance playbooks. This Key #3: Position ITAM as a pillar of cyber-resilience and In the wake of growing regulatory scrutiny and escalating cyber threats, ITAM isemerging as an enabler of operational resilience and compliance. Yet only 29%of organizations formally include ITAM in their cybersecurity strategy. Thischapter shows how deeper integration between ITAM, and security functions canimprove threat response, data traceability, and regulatory assurance. We alsohighlight how ITAM is playing a bigger role in resilience planning, particularlyunder frameworks like DORA, NIS2, and the Canadian OSFI B-13. Perhaps most Key #4: Use intelligent automation to enable smarter, Manual or partially automated ITAM processes cannot keep up with the scale,speed, and complexity of today’s IT estates. This key explores how AI, Gen AI,and intelligent automation are being used to transform ITAM from a reactivefunction to a predictive, insight-driven capability.Our survey identifies clearvalue areas for automation from license management to optimization, butalso uncovers barriers around data quality, unclear ROI, and skills gaps. Themessage is clear: automation is not a plug-and-play fix. To succeed, it must be Key #5: Align ITAM with enterprise sustainability and The final key takes a step back and asks a bigger question: what is the purpose ofITAM in today’s world? Increasingly, the answer lies in its ability to supportenvironmental, social, and governance (ESG) outcomes.Nearly half of surveyrespondents now say their ITAM strategies directly support sustainability,while two-thirds report alignment with broader enterprise goals. In thischapter, we examine how organizations are using ITAM to extend asset life,reduce e-waste, improve license reuse, and embed asset data into ESG Looking Ahead What emerges from