从实验到日常：人工智能如何改变学习与发展 2026年AI学习与发展报告

AIINLEARNING &DEVELOPMENTREPORT2026 ExecutiveSummary 01 OurL&DExperts 03 Survey Methodology04 MovingPastExperimentation06 HowL&DIsUsingAl:Today&Tomorrow09 Current Valuevs.FutureValue11 Budgets,Readiness&Blockers 13 TheFutureEcosystem&AgenticAl16 What'sNextforL&DTeams?19 InsightsfromDrPhilippaHardman 21 ExecutiveSummary Al hasmovedbeyond experimentationandinto everydayL&Dwork 87% of respondents are already using Al, and only 2% have noadoption plans, Most are past experimentation, with 36% usingtheir organization. Al's strongest value today is speed Today L&D teams use Al mainly for voice generation (63%)content and quiz drafting (60%), video creation (52%) andtranslation (38%) in the design and development stages. Thetop benefits are faster production (84%) and better learnerexperience (66%). Al has crossed a threshold in L&D. It has movedfrom experimental tool to everyday practice and,for a growing minority, to something closer tooperational infrastructure." -DR. PHILIPPA HARDMAN Thenextphase is aboutlearner impact L&D teams expect the biggest future gains in morepersonalized learning (72%), wider internal reach (65%) andimproved learner engagement (56%), Planned adoption is risingfor assessments and simulations (36%), adaptive pathways(33%), skills mapping (32%) and Al tutors (29%). And value isshifting from time saved (88%) to clearer business impact(55%) and easier global localization (54%). The learning ecosystem is becomingmore distributed Only 47% think the Learning Management System (LMS) willremain the backbone of their ecosystem, Expectations forwhere Al will live split across embedded features (19%),productivity tools (17%), standalone systems (17%) and cross-system agentic layers (19%). 27% remain unsure. Agentic Al (Al that can autonomouslytake actions)interest is high, but teams are cautious Most are excited (27%), cautious (39%) or say they need to learn more (29%). Explorationfocuses on Al tutors (49%), coaching and mentoring (43%), personalized guidance (43%) andadmin automation (38%). Budgets remainlow and fragmented 39% spend 5% or less of their L&D budget on Al, and 30% don't know their spend. Dedicatedfunding is still developing. Readiness challengesare slowingprogress Security (58%), accuracy (52%), legal constraints (41%) and integration challenges (36%)remain major obstacles. Although 74% say their culture encourages experimentation, only45% feel IT is enabling Al adoption. We finally have the tools to create dynamic learning content at a speed andscale we've never seen before. The opportunity is massive, but impact stilldepends on skill. As Al becomes an everyday part of L&D, our focus has to shiftfrom experimenting to upskillingso we can design learning that's not justfaster, but smarter. -KRISTEN BUDD Despite these frictions, optimism is strong 66% believe Al will strengthen L&D's influence, and 72% think the function will thrive byadapting. L&D teams want practical support, including Al skills and design training (67%), L&D is entering a new 'Al-integated" era where the real question isn't whichtools to use but how to build a learning ecosystem that drives performance. -KEVIN ALSTER Our L&DExperts Dr Philippa Hardman Dr Philippa Hardman is a leading expert in learning science andAl-powered instructional design, with over 20 years ofexperience connecting research on how humans learn with theway digital learning is built, She is the creator of the DOMSmlearning design process, used globally to produce evidence:based learning experiences. Philippa is Co-Founder of EpiphanyAl, an Affiliated Scholar at the University of Cambridge, and anadvisor to organizations adopting Al to scale learning impact.She regularly consults with global companies and is a keynotespeaker at major education and technology conferences. Kevin Alster Kevin Alster is a Strategic Advisor at Synthesia, where he helpsglobal enterprises apply generative Al to improve learning.communication, and organizational performance. His workbusiness solutions that scale. He brings over a decade of experience in education, learningdesign, and media innovation, having developed enterpriseprograms for organizations such as General Assembly, TheSchool of The New York Times, and Sotheby's Institute of Art.Kevin combines creative thinking with structured problem-solving to help companies build the capabilities they need toadapt and grow. Kristen Budd Kristen Budd is a learning experience designer at Synthesia,focused on helping people create impactful instructional contentdesign, educational medis, and cognitive science, she'spassionate about empowering the L&D community with theconfidence, skills, and knowledge to design learning that trulyhas an impact. She has designed and scaled learning programs in tech,education, and workforce development, and her research hasbeen published in the Journal of Research on EducationalEffectiveness. Kristen has presented at AERA and AEA, with anongoing