人工智能驱动的未来城市：美洲篇

Americas report EMPOWERING AMERICAS Every government is under great fiscal pressure. They’ve invested inlegacy systems that cannot be turned off because they performcritical services. But the underlying technology is increasingly fragile CaseyColeman Personalized and responsive interactions powered by artificialintelligence (AI) can significantly enhance the way constituentsinteract with municipal services, increasing trust and satisfaction. AI By automating repetitive and time-consuming tasks, AI can freeemployees for more resident-facing work. AI-driven insights supportdata-informed decision-making, leading to more effective policies This report is designed to provide North American and Latin Americancities with a roadmap for their AI journeys. It provides valuableinsights into how cities are drawing on AI and other technologies to Section 1: AI-POWERED CITY CITIES IN THE AMERICAS Artificial intelligence is revolutionizing how cities in the Americas analyzedata, create content, and perform tasks, allowing them to boost In the future, AI will likely transform most urban services in the region,from infrastructure and transportation to public safety, health, and theenvironment. The rise of generative AI (GenAI) and Agentic AI willbroaden AI impact across businesses and communities in the Americas. Joining forces to analyze AI usage in cities To learn how AI will reshape cities, ServiceNow, Deloitte, NVIDIA, andThoughtLab came together to conduct apioneering studyon the AIplans, investments, and practices of 250 cities around the world. Of the This survey provided a rich sample for benchmarking AI approacheswithin the Americas and comparing them with AI strategies in otherworld regions. As part of the research, ThoughtLab also conducted This report, prepared by ServiceNow and ThoughtLab, provides aregional perspective on the larger, global research. It is designed toprovide city leaders in the Americas with insights into how to transform OVERCOMING REGIONAL Cities in North America and Latin America share many common challenges, fromclimate change, high crime, and public health to affordable housing and aging Lower income levels create greater challenges in Latin America The disparities between the industrialized economies of North America anddeveloping markets of Latin America can affect the intensity of these problems.For example, the average GDP per capita in North America ($67,000) is more than Given these stark economic differences, it is hardly surprising that Latin Americancities experience higher crime and more gang violence. In many Latin Americancities, police are poorly paid and law enforcement agencies are stretched thinacross large populations. Public health is also a bigger pain point in Latin America, Worse yet, lower income levels in Latin America create a gaping digital divide,which impedes the use of digitized citizen services. For example, theUNDPestimatesthat almost three out 10 urban households have no fixed internet Affordable housing and homelessness loom larger in North America With high living costs, zoning restrictions, and social expectations, cities in NorthAmerica are more likely than those in Latin America to cite affordable housing and ACROSS THE AMERICAS, Americas cities are embracing AI tosupercharge smart city initiatives. Cities across the Americas are sprinting to adopt AI,seeing it as a driver of greater productivity, efficiencyand, ultimately, economic growth and competitiveness.Nearly six in 10 cities in the Americas surveyed now useAI either widely or selectively, and in three years, that GenAI and Agentic AI havethe potential to make citiessmarter—more adaptive, moresustainable, and more responsiveto the needs of their residents.They can be used to help improveefficiency; reduce costs; manage, 58%are widely orselectively usingAI today 85%will be widely orselectively usingAI in three years At a recent AI summit, Pennsylvania Gov.Josh Shapirocalled Pittsburgh the future of artificial intelligencedevelopment, saying “We view AI as a critically In September 2024, the Brazilian state of Rio Grandedo Sul announced the development ofScala AI City—a data center city in Eldorado do Sul that will boostjobs and economic performance and position Brazil as Most Americas cities are alreadyon their GenAI journeys. The rise of GenAI and Agentic AI 42% of cities are nowusing or pilotingGenAI 3.8x GenAI will be a game changer for cities in the Americas.Unlike earlier forms of AI, GenAI will empower cities todraw on vast sets of data, easily retrieve information,and generate content and analysis instantaneously.Agentic AI will go further, augmenting this ability by —Chris Dilley, CTO, U.S. State and LocalGovernment, ServiceNow Rise in cities widely orselectively using GenAIover the next AMERICAS CITIES’ PROGRESS On average, cities in the Americas plan tospend more on technology and data than Cities in the Americas havemade less progress than those