人工智能在行动：重新定义工作、价值和战略

SASH MUKHERJEEVP Industry Insights, EcosystmAUTHORED BY Table of Contents AI at the Core: From Productivity to Strategic Impact06.Agentic AI: Prioritising What Matters Most07. Closing the Gaps: Where Organisations Need to Focus14.Strategy: Driving AI with Purpose15.Sponsorship: Leading AI From the Top16.Knowledge & Skills: Building Enterprise AI Capability17.Operational Readiness: Optimising Data & Infrastructure for AI18. Introduction For years, enterprise technology was defined by “digital transformation” – sweeping, milestone-driven projectsreplacing legacy systems and ways of working. AI has changed that narrative. Today, we are in a state of continuous technological evolution, where change is constant, incremental, and embedded in everyday business. AgenticAI sits at the centre of this shift. Unlike traditional technology cycles, AI capabilities advance at unprecedented speed, with new tools and approaches The impact is as human as it is technological. This evolution is reshaping the workforce itself. A new digital workforce is emerging, where knowledgeworkers orchestrate AI-driven systems rather than execute repetitive tasks. Humans and intelligent agents share decision-making, and leaders guideoutcomes in partnership with AI. Roles, skills, and responsibilities are evolving faster than ever, demanding adaptability, digital literacy, and cross- The true evolution is not just smarter systems; it’s a human-centred enterprise where people and AI grow together – with HR, Finance, and Technologyat the core, driving the human-AI enterprise and forming the backbone of the digital workforce. This whitepaper explores how AI is redefining work, value, and strategy, highlighting adoption trends, tangible benefits, and emerging challenges, andidentifying where organisations must be ready to act. Functions at the Forefront:Powering the Human-AI The digital workforce runs on HR, Finance, andTechnology. Together, they are the backbone ofthe human-AI enterprise. Enterprise AI is pushingthese functions from support roles to strategic As AI scales from pilots to enterprise-wide adoption, these functions do more than enable; they orchestratecollaboration, unlock value, and drive the intelligent enterprise. Blending strategic vision with fast technology adoption, they redefine roles and mindsets, acting as stewards of the human-AI enterprise to deliver HR is no longer just a support function, but a true value engineResponsible AI is now central to workforce planning, connecting talent, skills, and organisational design directly to business outcomes. Agentic AI accelerates decision-making, automates tasks, and surfaces insights, but the real challenge is making humans and autonomous systems thrive together. AI applied to planning, forecasting, and close processes drives speed, accuracy, and foresight. Autonomous analysis, predictive insights, and scenariomodelling allow finance leaders to focus on strategic choices, capital allocation, and long-term risk. Continuous evaluation ensures AI delivers growth, Technology is both the architects and guardians of the intelligent enterpriseThey integrate AI across platforms, enforce governance, safeguard data, and ensure scalability, embedding responsible AI from the outset. Agentic AI powers multi-step automation, smarter workflows, and seamless human-AI collaboration, enabling efficiency, enterprise-wide performance, and HR, Finance, and Technology are now the strategic drivers of the human-AIenterprise. With this foundation in place, organisations can shift from pilot AI at the Core: FromProductivity to Strategic Impact As AI evolves from a tool for experimentationand operational support to a central driver ofenterprise strategy, adoption is becoming moredeliberate and strategically focused. Organisations leading in the AI race are shaping their futures by aligningtechnology with strategic priorities, creating new value streams, and drivinginnovation that meets evolving customer and market needs. 74% of organisations consider GenAIand Agentic AI core to their In the early days of GenAI adoption, organisations often prioritised employee productivity, streamliningtasks and saving time were seen as the main value drivers. Over time, the conversation has matured,with a more strategic lens guiding adoption. Cost savings from greater efficiency, improved customer SOURCE: ECOSYSTM, 2025 (ASIA PACIFIC & JAPAN) FIGURE 1 ANTICIPATED BENEFITS OF AI ADOPTION IN ASIA PACIFIC & JAPAN operations more efficient and freeing capacity, it enables teams to focus on high-value work, driving thevery outcomes organisations now pursue deliberately. While it may not always be headline discussionson AI value, it quietly fuels the broader, more strategic impact that AI delivers. Agentic AI: Prioritising What Matters Most Early AI adoption was about experimentation – testing use cases to see what stuck. Now, organisations are shifting to strategic prioritisation,choosing init