从孤岛到协同：库存数据与现场服务管理的联动

From Silos to Synergy Linking Inventory Data withField Service Management inventory from field service, causing delays, missing parts, and unnecessary truckrolls. By linking inventory management with real-time field operations, organizationsalign people, parts, and tasks instantly. The result: faster repairs, lower costs, andsmarter, more sustainable operations. Introduction Bridging Inventory & FieldService ManagementThe Benefits of JoiningFrom Concept to Reality:The Real-World SystemArchitectureAbout PraxedoAbout FNT Software Modern infrastructure operators – especially in IT, data centers, andtelecom – face a paradox: they’re awash in operational data yetstruggling with disconnected systems that don’t talk to each other. the necessary part isn’t in the van – or worse, isn’t even in stock.Meanwhile, the inventory team wasn’t notified of the job intime to prepare. This is the reality for many IT, telecom, and datacenter operators today. what‘s available.Field Serviceknows what to do, how and when.But without integration, all work in the dark.This paper challenges the outdated separation of these systems. We explore howlinking inventory intelligence with real-timefield operationscan turn reactive service models into proactiveengines of efficiency – where every part, person, and task isaligned in real time. The result? Fewer truck rolls, faster repairs, smarter resource allocation, and a measurable impact onsustainability and bottom-line performance. The payoff? Fewer truck rolls,faster problem resolution, andstreamlined operations that areboth cost-effective and environ-mentally smarter. Bridging Inventory & FieldService ManagementThe Benefits of JoiningFrom Concept to Reality:The Real-World SystemArchitectureAbout PraxedoAbout FNT Software Operators of IT, data center, and telecom infrastructure dependon two things: Accurate inventory data– knowing what they have andwhere exactly it is.Efficient field service scheduling– getting the right peoplewhere they’re needed – fast. separate silos. The results are predictable: miscommunication,delayed service, and mounting costs. Technicians arrive un-prepared, the right parts are missing or even not on stock, andunnecessary truck rolls become the norm.BridgingInventory ManagementwithField Service Management changes the equation. It creates real-time alignment betweenpeople, parts, and priorities – so every field visit is precise, effi-cient, and productive. The inventory is always updated automati-cally and the data it contains is kept accurate thanks to the feed-back loop from Field Service Management. Bridging Inventory & Field Service Management Day-to-day operations in IT, data center, and telecom environ-ments offer countless real-world examples of how integratingInventory and Field Service Management can drive efficiency andimpact. Basically, the combination of these components offersadvantages in all stages of the asset lifecycle. M – Move:Relocating existing equipment or systems within the organization.A – Add:Adding new components or functionalities to an existing setup.C – Change:Modifying configurations, settings, or compo-nents of existing assets. Data Center OperationsIn the following, we turn our attention to data center environ- D – Dispose:Decommissioning and securely removing oldor obsolete equipment. ments, where routine operational tasks, such as installation, de-commissioning, removal, and replacement of hardware, demandprecision, coordination, and up-to-date infrastructure data. als. Warehouse management provides an overview of the currentavailability of parts and where they need to be retrieved from thewarehouse. If stock is running low, missing parts can be marked intime and reordered. As a result, field activities are not only alignedwith inventory plans, but also optimized for execution with thetechnicians having all the information they need at their fingertips.Oncetechnicians complete their tasks 5 andconfirmed this inthe system6, the field service management solution sendsre-al-time status updatesback to the Inventory 7. This triggers anautomatic shift in thetask’s status – from“planned”to “actual”– ensuring that the infrastructure documentation is updated im-mediately and accurately8. In this integrated setup, allplanned changes– like hardwareremovals or network updates – areinitiated and documentedwithin the inventory and infrastructure management system1.Theseplans are then automatically transferredto the field ser-vice management platform via a standardized interface2. Fromthere,work orders are generated automaticallybased on thestructured planning data provided by the inventory3. over, efficientlyassigning tasks to the appropriate techniciansbased on availability, location, and skill sets4. The data fromthe inventory provides technicians with a complete bill of materi- guarantees near real-timeaccuracy of inventory data, streamlines coordinationbetween planning and exe-cution, and significantly im-proves