通过后台整合打造竞争优势

A white paper by Harvard Business Review Analytic Services Driving CompetitiveAdvantage throughBack-OfficeConsolidation Sponsored by The Strategic Benefits of Back-Office Consolidation Outsourcing essential businessprocesses to a single provider improvesbusiness continuity and provides prac-tical advantages in fundamental areas,such as payroll and accounting func-tions. Global administrative serviceproviders are evolving to meet demand,adding transactional and technologicalservices across multiple areas to givetheir clients greater flexibility, effi-ciency, and the control they seek. In today’s economic climate, whereuncertainty and volatility are prevalent,the pressure to unlock operationalefficiency and navigate increasinglyrigorous regulatory requirements hasnever been greater. Organizations mustfind a way to streamline their opera-tions to meet the demands placed ontheir in-house resources while main-taining a competitive advantage. Aynsley Vaughan Practice Head of Global EntityManagement and Accounting & TaxTMF Group Back-office consolidation, which wasonce purely a cost-cutting exercise,has evolved into a 360-degree valueadd that helps companies better navi-gate the complexities of cross-bordercompliance and improve their datagovernance, all while reducing opera-tional costs. This report from Harvard BusinessReview Analytic Services exploresthe evolution of back-office consoli-dation into an essential part of globalbusiness practices that have substan-tially increased operational efficiency.It examines the gaps left by the oldback-office consolidation model andoutlines the significant advantages onoffer when companies select a stra-tegic partner to transform their oper-ations and support business growthinstead of simply a global administra-tive service provider. We are pleased to sponsor this reportthat empowers decision makers toassess their needs and long-termgoals and make the move toward usinga global corporate services partner,making a complex world simple. Perhaps most tellingly, companiesthat specialize only in administra-tive processes are no longer the firstport of call for organizations lookingto outsource their business functions.Service providers are increasinglybecoming part of an organization’stransformation journey as it looks tocentralize, consolidate, and retaingreater control and oversight of itsbusiness functions. We provide corporate administrativeservices with over 11,000 colleaguesin 125+ offices across 87 jurisdictions.As a strategic partner that supportsour clients’ business at every stage oftheir transformation journey, we bringcommon culture and processes tocreate a global solution, eliminatingthe operational risk and complexity ofmany local providers. A key attraction of consolidation isthe opportunity to enhance manage-ment and control, ensuring resourcesare allocated efficiently and third-party vendor risks are minimized. Driving Competitive Advantagethrough Back-Office Consolidation In today’s environment of rising regulatory demands andincreasing cost pressures, investment management firmsand multinational companies are focused on streamliningoperations while ensuring compliance across multiplejurisdictions. Nearly 80% of investment management (i.e.,fund) firms outsource significant back-office functions, witha third exploring further expansion, according to a survey byHedgeweek. Similarly, multinational companies outsourcebetween 40% and 85% of their HR, payroll, accounting, tax,and entity management functions, based on industry sources. HIGHLIGHTS Organizations are increasinglyusing back-office consolidationtomaintain their competitiveadvantagewhile outsourcingadministrative functions and usingfewer providers that can work on aglobal scale. Besides high-level support,successful consolidationrequirescareful consideration oforganizational structure,processdesign,technology enablement,andchange management. with the right expertise can unlock tre-mendous value.” THO SE ORGANIZATIONSare increas-ingly doing so through global businessservices (GBS), the practice of central-izing and consolidating functions intoa single service model with a special-ized provider. GBS is evolving beyond apurely cost-saving approach and is nowseen as a mechanism to standardizeprocesses, reduce risks, improve visi-bility, and enhance both employee andcustomer experiences. Organizations are increasingly usingback-office consolidation to maintaintheir competitive advantage while out-sourcing administrative functions andusing fewer providers that can work ona global scale. Funds and asset man-agers must navigate the requirementsfor independent administration andperformance reporting put in place fol-lowing the financial scandal involvinginvestment adviser Bernie Madoff, whopleaded guilty to fraud in 2009. Globalcorporations, which must manage frag-mented solutions across countries, seekimproved visibility and compliance.Companies pursuing digital transfor-mation want to access a