2025年工作趋势指数年度报告

Intelligence on tap will rewirebusiness. Every leader needsa new blueprint. We are entering a new reality—one in which AI canreason and solve problems in remarkable ways. Thisintelligence on tap will rewrite the rules of business andtransform knowledge work as we know it. Organizationstoday must navigate the challenge of preparing for anAI-enhanced future, where AI agents will gain increasinglevels of capability over time that humans will needto harness as they redesign their business. Humanambition, creativity, and ingenuity will continue to createnew economic value and opportunity as we redefinework and workflows. We also spoke with AI-native startups, academics,economists, scientists, and thought leaders to explorewhat work could become. The data and insights pointto the emergence of an entirely new organization,aFrontier Firmthat looks markedly different fromthose we know today. Structured around on-demandintelligence and powered by “hybrid” teams ofhumans + agents, these companies scale rapidly,operate with agility, and generate value faster. 2025: The Year the Frontier Firm Is Born1. You can buy intelligence on tap2. Human-agent teams will upend the org chart3. Every employee becomes an agent boss41014 Frontier Firms are already taking shape, and withinthe next 2–5 years we expect that every organizationwill be on their journey to becoming one.82%ofleaders say this is a pivotal year to rethink key aspectsof strategy and operations, and81%say they expectagents to be moderately or extensively integrated intotheir company’s AI strategy in the next 12–18 months.Adoption is accelerating:24%of leaders say theircompanies have already deployed AI organization-wide,while just12%remain in pilot mode. As a result, a new organizational blueprint is emerging,one that blends machine intelligence with humanjudgment, building systems that are AI-operated buthuman-led. Like the Industrial Revolution and theinternet era, this transformation will take decades toreach its full promise and involve broad technological,societal, and economic change. To help leaders understand how knowledge work willevolve, Microsoft analyzed survey data from 31,000workers across 31 countries, LinkedIn labor markettrends, and trillions of Microsoft 365 productivity signals. The time to act is now. The question for every leader andemployee is: how will you adapt? Journey to the Frontier FirmEvery organization’s AI transformation will look different, but here’s how we see it playing out over time. The FrontierFirm, a glossaryHuman-led, agent-operated Every organization’s AI transformation will look different,but here’s how we see it playing out over time.Phase 1Human with assistantPhase 2Human-agent teams New terms to know fora new world of work. Phase 1Human with assistantnsformation will look different, but here’s how we see it playing out over time. We see the journey to the Frontier Firm playing outin three phases. First, AI acts as an assistant, removingthe drudgery of work and helping people do the samework better and faster. In phase 2, agents join teams as“digital colleagues,” taking on specific tasks at humandirection—for instance, a researcher agent creating ago-to-market plan. These agents equip employees withnew skills that help scale their impact—freeing them todo new and more valuable work. In phase 3, humans setdirection for agents that run entire business processesand workflows, checking in as needed. Just as we’veseen the role of AI in software development evolve overthe past three years from coding assistance to chat to—now—agents, the same pattern will apply to knowledgework. Picture how a supply chain role may change:agents handle end-to-end logistics, while humans guidethe agent system, resolve exceptions, and managesupplier relationships. The journey to the FrontierFirm is not a strictly linear progression—in many casesorganizations will be in all three phases simultaneously.Humans set direction andagents execute businessprocesses and workflows,checking in as needed Agent:An AI-powered system that can reason,plan, and act to complete tasks or entire workflowsautonomously, with human oversight at key moments. Every employee hasan AI assistantthat helps themworkbetter and fasterPhase 3 Agent boss:A human manager of one ormore agents. Capacity gap:The deficit between businessdemands and the maximum capacity of humans aloneto meet them. Digital labor:AI or agents that can be purchased ondemand to scale workforce capacity. Phase 2Human-agent teamstaking on specific tasksat human direction Frontier Firm:A company powered by intelligence ontap, human-agent teams, and a new role for everyone:agent boss. Human-agent ratio:A new business metric thatoptimizes the balance of human oversight with agentefficiency on human-agent teams. Agents join teams as “digital colleagues,” taking onspecific tasks at human direction Intelligence resources:A function dedicated tomanaging digital labor on an organizational level