代理型AI重塑电信业

Reimagining telecomwith agentic AI Foreword Message fromtheHonorableDirectorGeneralofCellularAssociation ofIndia(COAI) “ IMC 2025 is more than an event; it is amovement that reflects India’s ambition to leadthe global digital revolution. Under the theme‘Innovate to Transform,’ this platform unitespolicymakers, industry leaders, innovators, andentrepreneurs to co-create solutions that willdefine the future of connectivity and digitalservices. the ideal forum to foster these partnerships,enabling discussions on spectrum, security, andnext-generation technologies that will shapeIndia’s digital economy. As we look ahead, our collective goal must be tobuild a future-ready ecosystem - one that isinclusive, resilient, and globally competitive.IMC 2025 is where these aspirations converge, andI am confident that the ideas and alliances formedhere will accelerate India’s journey towardbecoming a true digital powerhouse.” The telecom sector stands at the heart of thistransformation. With the rapid deployment of 5Gand the emergence of AI-driven technologies, weare entering an era where networks will not onlyconnect people but also power industries, smartcities, and critical national infrastructure. Thisevolution demands a strong focus oncollaboration, policy alignment, and sustainablepractices to ensure that innovation benefits everysegment of society. At COAI, we believe that the synergy betweengovernment, industry, and technology partners isthe cornerstone of progress. IMC 2025 provides IMCForeword As we welcome the 9th edition of the India MobileCongress (IMC), it is a moment of immense prideto reflect on its extraordinary journey. Since itsinception in 2017, IMC has grown into Asia’slargest digital technology forum, drawingparticipants from over 150 countries and acrossthe ICT ecosystem. What began as a telecom-focused event has evolved into a global platformfor digital innovation, where industry leaders,startups, and policymakers converge to shape thefuture of connectivity. digital transformation. IMC 2025, hosted at the iconic YashobhoomiConvention Centre in New Delhi, will be acelebration of India’s digital prowess and itsgrowing influence on the global tech stage. Withover 1,000 pioneering use cases, from AI-drivenplatforms and immersive AR/VR to greentechnologies and next-gen electronics, this editionreflects the scale and ambition of India’sinnovation journey. More than 150,000 visitors,400+ exhibitors, and 800+ speakers will cometogether, making IMC not just a showcase oftechnology, but a catalyst for global collaboration.It is a space where India’s vision of a digitallyempowered society meets the world’s best mindsto co-create solutions for tomorrow. This year’s theme, “Innovate to Transform,”captures the spirit of both IMC and India’s digitalaspirations. Innovation is the cornerstone of ourprogress, enabling transformative change acrosssectors from infrastructure and industry tosustainability and society. It calls on allstakeholders - industry, startups, academia, andgovernment to co-create solutions that driveinclusive growth and reinforce India’s leadershipin digital advancement. As we gather under the banner of Innovate toTransform, I am confident IMC 2025 will mark adefining moment in our collective journey. Theideas and partnerships forged here will shapestrategies, guide policies, and improve lives. Ithank all participants, partners, and organisers formaking this possible. Let us celebrate how farwe’ve come and look ahead to a future wherecontinuous innovation transforms India and theworld. India today stands at the forefront of globaltelecom and digital innovation. The rapid rolloutof 5G, early strides in 6G, and the rise of AI, IoT,and deep tech are reshaping industries and dailylife. These technologies are not just trends, theyare revolutionising how we connect, work, andlive. Our telecom ecosystem, powered by world-class talent, entrepreneurial energy, andprogressive policies, is now a global force in Welcome to IMC 2025. P Ramakrishna CEOIndia Mobile Congress KPMGinIndiaForeword We are proud to present this thought leadershippublication as the Knowledge Partner of IMC 2025.KPMG in India has had the privilege of supportingthe India Mobile Congress over multiple years,and our partnership has grown stronger with eachedition. IMC has evolved into a premier globalplatform for digital technology, and we arehonoured to contribute to its mission by sharinginsights, nurturing collaboration, and helpingstakeholders navigate a rapidly transforminglandscape. This publication has traced the evolution fromGenAI to agentic AI, highlighted India’s readinessto lead, and mapped the strategic pathways foradoption. It has shown how agentic AI canredefine the telecom value chain - from customerengagement and service orchestration to networkresilience and policy innovation. Notably, 33 percent of large organisations have deployed AIagents in production, while 65 per cent ofcompanies are piloting a