代理型AI的商业必要性

July 2025 Table of contents Introduction •/RRNLQJEH\RQG*HQHUDWLYH$ΖEHQHȴWV•ΖQGLDȇVQH[W$ΖOHDS$JHQWLF$Ζ•$JHQWLF$ΖSRZHULQJWUDQVIRUPDWLRQVDFURVVYDULRXVEXVLQHVVIXQFWLRQV Key considerations for undertaking a successful Agentic AI journey8 1.Which business processes best suit Agentic AI implementation,and what criteria should be used to evaluate their sustainability?92.Is your technology ecosystem ready for Agentic AI?:KDWIRXQGDWLRQDOFRPSRQHQWVDUHHVVHQWLDOIRUHQDEOLQJDJHQWLFZRUNȵRZV"3.+RZGR\RXGHȴQHDQGPHDVXUHWKHVXFFHVVRI$JHQWLFAI interventions, and what expectations should be set within the organisation?134.:KDWLVWKHPRVWH΍HFWLYHDSSURDFKWREXLOGLQJVFDOLQJDQGsustaining an Agentic AI journey that aligns with your organisation’sunique goals and capabilities?155.What’s needed to equip and empower employees to thrivealongside AI agents, as they become an integral part of the workforce?18What are the key considerations for ensuring the responsibledeployment of Agentic AI?21 Conclusion Connect with us24 Contributors24 Introduction As the demand for automation grows to transform business processes with complete autonomy, organisations are shifting beyond5RERWLF3URFHVV$XWRPDWLRQ 53$ DQGHPEUDFLQJDGYDQFHGWHFKQRORJLHVVXFKDV$JHQWLF$Ζ:KLOHERWKDLPWRLPSURYHHɝFLHQF\WKH\RSHUDWHRQIXQGDPHQWDOO\GL΍HUHQWSULQFLSOHV53$DXWRPDWHVGLVFUHWHUXOHEDVHGWDVNVDQGUHTXLUHVKXPDQLQWHUYHQWLRQIRUH[FHSWLRQVORJJLQJRUGHFLVLRQPDNLQJΖWLVH΍HFWLYHIRUUHSHWLWLYHVWUXFWXUHGSURFHVVHVEXWODFNVDGDSWDELOLW\DQGDXWRQRP\ $JHQWLF$ΖRQWKHRWKHUKDQGUHSUHVHQWVDVLJQLȴFDQWHYROXWLRQΖWLVJRDORULHQWHGFRQWH[WDZDUHDQGFDSDEOHRIDXWRQRPRXVGHFLVLRQPDNLQJ7KHVHLQWHOOLJHQWDJHQWVH[HFXWHWDVNVDQGYDOLGDWHFRUUHFWDQGRSWLPLVHRSHUDWLRQVLQUHDOWLPH6XSSRVHDWDVNFDQQRWEHFRPSOHWHGDWWKHȴUVWSDVVΖQWKDWFDVHWKHDJHQWHVFDODWHVLWWRDVXSHUYLVRU\DJHQWRQO\LQYROYLQJKXPDQVZKHUHexplicitly required, such as for compliance checks or strategic approvals. This makes Agentic AI far more resilient, adaptive andHɝFLHQWWKDQWUDGLWLRQDODXWRPDWLRQ AI agents can orchestrateFRPSOLPHQWLQJWDVNVDFURVVWKHVHV\VWHPV Use case •RPA: Collects supplier delivery history, productquality and cost data •*HQ$ΖΖGHQWLȴHVXQGHUSHUIRUPLQJVXSSOLHUVDQGVHOHFWVPRUHFRVWH΍HFWLYHDOWHUQDWLYHV •Agentic AI: Initiates contract renewal ornegotiates agreements with new suppliers Looking beyond Generative AI benefits Before the beginning of 2025, the landscape was dominated bydiscussions surrounding AI and Generative AI (GenAI). Looking back,2023 stands out as a pivotal year for GenAI, capturing worldwideattention and showcasing AI’s remarkable creative and cognitiveFDSDELOLWLHVLQYDULRXVȴHOGVLQFOXGLQJWH[WJHQHUDWLRQLPDJHU\ creation and coding. By 2024, the narrative shifted from explorationto execution, with enterprises embedding GenAI into core businessSURFHVVHVDQGZRUNȵRZV1. However, GenAI’s limitations, particularlyLQUHDVRQLQJGHFLVLRQPDNLQJDQGDXWRQRPRXVH[HFXWLRQKDYHpaved the way for the emergence of Agentic AI systems. $XWRPDWHHQGWRHQGZRUNȵRZVSURFHVVHV&DQinclude human in the loop, which is by choice oforganisation 0XOWLVWHSreasoning &DQHɝFLHQWO\H[HFXWHPXOWLVWHSUHDVRQLQJWDVNVwith complete autonomy ΖQEXLOWPHPRU\DQGȴQHWXQLQJFDSDELOLWLHVenable progress tracking, outcome learning andbehavioural adaptation 0HPRU\DQG΋QHWXQLQJ &DQXVHWDVNVSHFLȴFFDSDELOLWLHVNQRZOHGJHDQGmemory to validate and improve its own andother agents’ output in a system &DSDEOHRIVHOIHYDOXDWLRQRUFULWLTXHZLWKLQDJLYHQprompt, upon explicit request ,QGLDȆVQH[W$,OHDS$JHQWLF$, Indian enterprises are actively exploring and implementingAgentic AI. The country’s accelerated digitisation, driven byLQLWLDWLYHVVXFKDV83ΖHQDEOHGSD\PHQWLQIUDVWUXFWXUHTXLFNFRPPHUFHDQG8Ζ'$ΖKDVOHGWRH[SRQHQWLDOJURZWKLQGDWDvolume and operational complexity. This evolving digitallandscape creates a strong foundation for adopting Agentic AIV\VWHPVDFURVVΖQGLDQHQWHUSULVHV$FFRUGLQJWR'HORLWWHȇV)RXUWK:DYHRIWKH6WDWHRI*HQHUDWLYH$ΖLQ(QWHUSULVHV5HSRUW ΖQGLD insights), more than 80 percent2of the surveyed organisationsLQΖQGLDDUHDFWLYHO\ORRNLQJWRGHYHORS$ΖGULYHQDXWRQRPRXVDJHQWV7KHȴQGLQJVDOVRKLJKOLJKWWKHJURZLQJLQWHUHVWLQPXOWLDJHQWZRUNȵRZVDERXWSHUFHQWRIVXUYH\HGRUJDQLVDWLRQVidentify these as a key focus area. Moreover, with its scale, talentand digital infrastructure, India is uniquely positioned to lead thischarge, ushering in a new era where AI assists, reasons and acts. $JHQWLF$,SRZHULQJWUDQVIRUPDWLRQVDFURVVYDULRXVEXVLQHVVIXQFWLRQV across functions. For example, Agentic AI will empower retailsystems to act autonomously and adaptively, optimising inventoryin real time, dynamically adjusting pricing based on demand andcompetition, personalising customer engagement across channelsa