2025劳动力技能预测

03Introduction: The future is hiring 12The shifting shape of work 22AI governance is everyone’s job Table ofcontents 25The global skills roadmap 31Conclusion 34Appendix The futureis hiring You read that right. Although AI is boosting human productivity,the world still faces a talent shortage. The solution? Build tomorrow’s skills, today. The future is hiring—if you’re ready The 2025WorkforceSkills Forecastassesses how agentic AI and relatedtechnologies will impact workers and organizations over the next five years.ServiceNow and Pearson used machine learning and economic analysis to modellabor market shifts. Our analysis maps the changing relationship betweenpeopleand AI in the workplace and predicts how AI will change the mix of skills requiredfor people and organizations to thrive. The future is hiring, yes—but it’s also disrupting. AI is transforming the skills neededto perform thousands of jobs across the global economy. If workers aren’t readyfor this shift, both individuals and organizations will suffer. Business leaders face an important choice. They can try to automate people outof jobs, or they can choose to bring employees along on the journey of AI-poweredbusiness transformation. With the help of AI, organizations have a once-in-a-lifetimeopportunity to unleash a human renaissance defined by creativity. Most economies we studied will need additional workers to support projectedgrowth over the next five years. This labor gap will be only partially offset byAI-powered automation and augmentation. In the U.S. alone, we forecast networkforce growth of 3.06 million workers after factoring in economic growth, jobsadded to support digital transformation, and jobs displaced by digital transformation. Our Workforce Skills Forecast is your playbook to thrive in this change—helping youskill up, stay ahead, and future-proof your career and organization. Our research has two main goals.We seek to help knowledge workers acquirethe skills they need to stay relevant and productive in the AI era. We also hopeto guide business leaders who must reskill their workforces to becomeAI-powered organizations. Jayney Howson SVP, Learning and DevelopmentServiceNow Two futures,one choice Future No. 1: The great displacement Future No. 2: The human renaissance When organizations invest in reskillingemployees: When automation happens to workers,not for them: Skills become obsolete faster than people can learnnew onesCompanies reflexively slash costs by laying off staffThe workforce gap becomes an unbridgeable chasm Humans and AI become collaboratorsSkills growth and learningaccelerateCreativity and humanity take center stage KeyFindings The global economy faces a persistent shortageof human talent. This trend would be more acuteif not for the productivity-boosting impact of AI.While we may need fewer people in certain jobcategories, we will still need many more peopleto sustain global economic growth and driveinnovation. And now, with the rise of agentic AI,we’re entering a new chapter in the history of work. Humans willbe needed Most economies we studied will face a shortage of workersneeded to support projected growth over the next five years.Put another way, these countries will need more workers thanare currently in the workforce. These gaps will be only partiallyoffset by AI-powered automation and augmentation. To closethe gap, all organizations will need to redesign roles andupskill workers. Your mileagewillvary Agentic AI includes AI systems and models that can actautonomously to achieve goals, without the need for constanthuman guidance. By 2030, over 8 million workers’ roles will beimpacted by agentic AI in the U.S. alone. The effects will varyacross countries, industries, and roles. The financial services industry will experience the most significanttransformation as a result of agentic AI in seven of the 10 countrieswe examined. In the U.S., roles such as implementation consultantswill see the most augmentation, with 23% of their time freed upby agentic AI solutions. To achieve maximum productivity gains,workers in these roles will need the skills to work effectivelywith AI agents. AI governanceis everyone’s job As agentic AI systems become more prevalent, organizationswill need to get even more serious about AI governance.Agentic AI governance is now everyone’s job because atsome point in the near future, most workers will be managingand/or collaborating with AI agents. By building a scaffoldingof governance around innovation, organizations can reducefinancial, reputational, and cyber risk. Methodology Updates this year Several methodological updates distinguish this year’s research fromprevious reports: This report represents the third year that Pearson and ServiceNow have studiedthe impact of emerging technologies on the global workforce. Our AI-poweredresearch assesses how jobs are evolving in response to technological change. Expanded geographic scope We included two ad