ï~üë2025.1 oÿußÿÿö\Ög âoÏ÷Nÿÿ oÿPBXÿÿ¯~oo}|þùÿÿõ?Wocþo1_þzÛóïÛyo×}ûgy2þcÏ÷ÿÿ^O^x?ïý?ÎO~Ûÿÿo2 ¿f^Oÿoöro öußÿïoÿ½_ÿO^ßçf½ö|þþæ\\1_þIT/\ûvþæ1ow¿_u?÷w½oÿïÛ¿föÿÜÿ×ß½o2 õWöugNßÞWÛ oÿPBXÿÿÿççwõWÿÞàõow1_¿õÞ}ÿvÖrõßýý_~c`ro¿f2_o|þ¿«~ÿõO^÷/"ßÞWÛ"öÛ2 óï/_k_öý PBXÿÿ~\/«Þ}l_ö÷ï¿«ÿOoc_ÎV__Üÿ\/_k_bßöûúûwÿ1Ï_¯1ÿöa~{x?ßý2 VoIPNUCaaS¿} îÞk_-ÿ/ïsoóÿUCaaS ßoU-ÿ/ïÿUC ÿxâo- IPußÿVoIP ÿ/ï^Týß÷ïoóu\r/nÿ/ÿÛoÿÿxußßýÿ\Ï_¯1s÷ío1ÿöag~Üoþqï{ßý2ooos|ÿÙ×ÿûW/_m{ÿ«ïo¿mmï2 UCaaSoUCvÿößÿîÞk_2O^oowøÜûv]g|þÿÏ«·×ßuoó2ÎÍooûßÖßk_ïUuöߥoûk_ÿóßoNoöug1ÿk]gÜcÿöõ2 VoIPx?ßvo^kÿï¿ï÷ïc~u_WuoWÿÏÞÔo2ß/ïÛï¿ïf±ÎoÿPSTNö{vÿïÖvÜroÿç2SIP{s¿ß^_¯~þÜûvÿÎIPößóßÎo×Wn÷2 ßýÎÍooûÿCapexßÖßöowbogk_ÿUuö1ÿÎߥoûÿOpexö"soó"í½k_öïÛÿOÏoâoWÿÿöoý{öW^k_ïß2ÛÏÎO^¯óNöowgÿïroý_N\/ußÜ^óúöçd½2 ÿßWöW^_ÿ ~×öroßO Ïý|f½öowPBX|þ1]ö¿þæ\\ÿ~/_ßO¯íöÿß½oÿøVO^ç^uïroßO_þ¿¿50%¯60%2 oNoöÿk]gNug UCaaSóQ»O^ßNs÷w߯Íkuÿ/VÕ~õ\/vunõÞ}ÿÿàoáÿûÿÞÿ1{gîúv~úO^¯sÝ2 óWoï?N__m÷ ÿ/boïnÓÿ\/ÿyonoëg\öÿ/w2ÿöa~1__qïÛoWÿßýß]ÿmæÿàÿóÏ{2 ÞöûúgN^óßÿg \/^á¿ÿNn/ÿÛ¯þÛl¯ußÿÿoÿ_Ô¿_êsç|/_ußÿ~ß÷wßcÔÿ~óßÕö~¾b]ý?2 óx?ý? ¿oï¿NÏ ~ßö|ûßý ÿ/ûwÿ óocv®ovö¿oï¿ßÿ~ßïkßÛ\¯û¯î®¯wmu2\÷óß¿V¯÷Ï_¯ßýÿocÎ/û/Ïßr/Íkÿ_¯2 óßy_O^ÿ|ûßýÿWî|ûïû1|û_ï1øþïu|ûW1~ï¿ïooßýöß￾þÿïÛ[ÿ¯úßó\ÿIVR2 ~l¯Üûú¿_¿«ööËÿ/Þo{ßÿoboïúöoç2owÿÏ/nÞoÀÿuß1Ï_¯1ÊyÜ￾þ{boßý2 ÿöaNs÷ío oÖrý? bo\Ïöß÷ÿöa/oÎwÿoûÎëg¿mÿo_ÿß]Oß/_oí2öÜùoöcOgÊyÓ~__óßÿ{2 NmW^ÞoÿÛCRM1~ûóïþ{öÖrÿûW/_m{2owÿöçCRMÔÿ/»_oùûê÷ÿÿÿÿ¯ú»_ûwÞú×ó2 Ï~ý_óóWûw_ îÞ_ï¿ÞÿIVRv¯úßó\ÿÿóïï÷çonw¯sÝö¿¯2ÛOÝÏoûWö|ûïu/wÿoO^¯Uûwö"u_W_þ"ÿoûw_ÿCXzuös¿þrøV2 þ?¿«öIVR~göþ]ÿ óWûwïoþ ϯúWm{ÿ~×ß]ûw{ß÷õÿ~ß¿k|û}ýÔÿrk~/\ÿó¿¿k|ûëó÷2 ó¿ß¥m÷ ¯úW|ûïu^_óܯ/\Ît?úïç/_oëûgÿÞîý__ìÎ]vö¿ÿ|öÿó2 /n¿«OöIVR_ûwN//Wß_}v°kÿûÕ~í2þßÿþ?¿«`NCRMÖröIVRýÏ{VIPûw~_Yïçÿ^roo?ïÛ~[°ÿ|ö_î2 ßOߥro ÿÿýomÏî×Üïêsöußÿ~¯ú]v~ïçëÿç/ß]\/÷õo½Üþs/Ïro2 uoûúö_W IVRÿÿóßsÎ|ûm{1ßWëÜ|û_÷öïþV÷ç^ÿ~cÿ_Wûwå{óßß½ßo2 ~ßß1\ÍNÛy ß_¿NV÷ óÕ/öß_¿ßýÿÿyouÝ~ûboß߯_¿ÿvkú_¿2ß_¿ûÎûwoáößßË1õ\/ÿ¯1îwþxßïÛϰëó{o¯woOÿßöÿ|2 õÛþsýßýÍoß_¿ßýoö_ó2ÿÿoc[ý\ÍgßýÿÏÛß_Û÷í_¿ó¿ÿïÛ~gu óßëà/vûöùÿï~ûO^ï¿O\w{öýÍn2 ÛygNòß óNöboï44o»oï¿1Ïßoío44ý×r/öÿrÿàß_°ßæÿ~ßoW^ûßöùßgÜßg2ïóõÿo|ö¯^Ûyo×ÿ¶ÿoÿëgö¿ÿÜTþ[Á2 _ß_¿N//~ýÿAIâoÿ\÷ÿÛýëý{öW^ß2ogöó^ýûß_¿ß¯¯úWöåV÷1s¿ÏÏ{ïÛõtûwÿÿÓó2à^ß[kΫú[øßÿïØ~úö^åç1ïÕßÜÿ_gþ2 öoÿ~ß_¿¯~ßy\ùÜ\o{þsýßögþ¯ÿÿÏÎO^¯¿2 {çoroÿTCOÿûV÷ ~߯ßö"\û"ÿïOkßûnýøk_O\owÍkOöyøöçÜõçro߯oÜ2 owø(On-Premise)k_roçr ßø(UCaaS)k_roçr _ÛÍooû(CapEx)ÿçOÿ~ÏíÛk×IPßvÿ»[owÿßyßßïþußþÿ~gro(OpEx)ÿkowu1kooÞöþÛ¬½oÿWboßý1þæ1ïþöõÜâoocß½oÿ~W/ß]½ß÷ÿÿûøVk«½ _ÛÍooû(CapEx)ÿIP-PBXoó~1ïþ»ÿË1IPß1þ¿_Ü_^ÛÍoóö/kg¿÷Í|þöõcïÿÿÿ{v|þo}|oÖÿ~8Ü15߯Ý/|þöcvWÿþÿ~gro(OpEx)ÿþæ\\ÿ_Û~ÿ|ö15%-20%1IT/?ro1ߥW½o1ÿx¿ýro ìÿïNuo~ÿί^Wöÿkß2ûÎ/Ík1¿o÷öoÿowøöwþÛöÍooûk_ÿÿÿÏ5ö{çoroNÿý]óûßøÿgÞÿö¬roö_öÿog2 ÷ÍÞç÷(ROI)ÿV÷ ROIV÷íßWnýøohb[°öu_W^ÿ|ÿw«ÿ}_~ÿROI=(Ñwþ/{÷Í)×1002ÑwþWîoï?óW~göÿ|ïÛþûÎ÷/ýøk_öroþ2 ROI«ÿþr {÷ÍÿþÞk_{Û|Õö«{çoroÿTCO ÑwþÿÞçÿ oï?óWÿ|ÿÿ/ïóÏûW/_m{1ß]ÿþßÿý_~×óW\/oï?2kßW¿ïO\/Wïyw15Vÿ~^wÿ|¯_W2þûroþÿN÷/ýøk_öTCOþbwö¯2 ¯ókßovènÿóÞÿÎO^öowÍkÜzuÍR|ÿ ûÎo{ÍkO^ÿÛ1,000owÿßøÿUCaaSk_5110Ü15öTCOW~×OÎowøÿoöwromþöë2 ûÎ/ÍkO^ÿÛ10,000owÿowøk_ý_ÍkmÞÿwÿTCO_ÿ~~óÿ~10¯15|ÕÛßßøöÿo2 __^wONg[Ë ÿ¯öUCaaSëóoh·ßÎ[ÿg[þâo|~çö/õ¯ÿÿ«}¯~^ÿ 2 Gartner UCaaSß?íÖ IDC MarketScape ïócÿ«Gartnerwywÿ/ïsoóß?íÖç^oÏ~"ÿ "2ßènïßÞW^ö_ÿgÿVisionÜg¯ý?ÿAbility to Executeo¯W]ί^þ^2 \ÿIDCw^|~ç^o_^ïßÞWÏ~ÿ/ïßöÿ ÿ{{Îw/ößýÖÜ{uö^zu2 ûwrßhÏ ïßÞWywöÕço/ßí¯^örßøhÏÿßßhÏUVËnÎwëóohóWm÷Üþroo¯öß×mÿ2 ßoöï|\(2025~Ûï^) ßù÷ÍOÏÏo~ÎÎyÿöo~Îçþ/ný_Þogöó2UCaaSößßo÷çwý_ow\õuâo2 _Îÿëïóöo×ÿÿÎßýWèÿïÛ~ÏßÞWöAIÜAPIzu2|~n~gûÿAIoO/nöþÏß2/nßÞWývÖrooOöAIßýÿ^óÛwóöÿÿ|2 //~ýÿAIöýßÝ //~ýoY°ogïögÝÿ2Û^ÎûWöï¿ï_ÿÛ~__Ï{oö~ý"þþ"2 ß÷åV÷ ûwocßoß÷÷ûwåþÿ~WóßÞûgÿ2 ~ý_¯þ AI¯úor_¯Üßö|ÿ~óüûs¿¯úù2 or_AI û[þÿÕûÜÞ]ÿ~ÞÕûIPö_ÓÜߥ2 AIûúö~ýïu OÏyoIVRk¿ëÿöýÿÎgu öoþëív×óuo߯|ûïu2 ïÕo}|V÷N÷Íogß owø(On-Premise)k_ ßø(Cloud-Based/UCaaS)k_ o}|ÿowøöIP-PBXÿÿÿw|þ{vo}|~ÿ¿10¯15~2wÿß~Oowwwoo}|\ÿO2 o}|ÿßøk_s|Îoÿ|þöo}|ëÿ2Ûo/ý"~×"öoáÿßÞW_cÿ^ó߯ÿÿöõÜßýïï2 ÷Ík_ÿߥoûÿOpExk_ÿO^kovk~~ïOowoÞ«½ÿoÞ/ö_|þ÷Í2 ÷Ík_ÿyßöÍooûÿCapExk_ÿùo_÷//ßͯ~oá~1sÜIPß{|þ¿_2 _ÿÿ szÿ oÏ÷ÿ}û|þÿýßwßïÿOwïþÜßý_woö¿Ó]ÏÏ÷2¿föþæroÿO^çcÿöþæ\\½o1IT/\/÷1u?íïÛ|þeþïro2Ûy¯ÿÿboÛyíOöõܶÿþ[Áö¯ÿßy½O^¯¿©N2k]gÿÿÞàowvõßýßß~_ö|þkWÜ»ÿË2 cÿ[õÿO^ÿs÷ï×gõßýÿÛAIûúV÷1õÖrý?{ÿo|_gÿÿWÿ2ÿoöroÿïo«½ovnÿÿÎÿûv2ßÞW¯bo^óÿx¿ýöþæ1WÿÜÛy2SöugNÿk]gÿyo^ánØWÿO^ÿ÷ÿwÞßowuß2ßOITçÿ^]gÿÿûvÜþæ/__Wÿ_^oáóßW2 ÿ»ÿßøöUCaaSk_Ïwcÿöõöoá{gÿÎyoNíöÎïÕo}|þÿÜvg|þcïöÿÿÿ~O^óßÎ/nöwromþ1öu`k¯Uogöïëóoh2 IPTÿx¿_ö{vo}| O^ÿï¿_Nÿïïöí½u/ïÕ¿«vÿN[yoÿ_2IPT|þ_~¿þo~W^os°ÿwþþö_þÿu_ç°öo2Ûî«þû{ÛöÞ}ÿÛoÿ{vø÷çO2 x?âoö{Ûg }ûöÿïöÞoïþoõo_ÿOIP-PBXÿÿÜIPßöx?|þâoÏû/?~o~oÓo¸g}Û2ßowwÿûßrýÕþæÿßß¿_{v^¯ÿïcÿ/_ßÿ÷õ2|~ènÿPBXÿÿ|þþþÿ{vgwcÿo10r15~ÿ¿ßIPu߯ÿk~/_10r20~2 wÿßûöoÿ|þö{vog~O{\Îwâoo}|öÿþ2ßoowøk_¯~ö