重新思考全球能力中心的未来2025
We adopt a consultative, client-firstapproach to every engagement.Whether it’s a BFSI GCC demandinghigh levels of compliance andsecurity, or a digital-first media GCCseeking agile collaboration tools,our solutions are tailored to meettheir specific operational, regulatory,and scalability needs. Our presenceacross17+ locations in Indiaenablesus to support rapid, Pan-Indiaexecution and deployment—ensuringconsistency, speed, and localresponsiveness. As GCCs scale and evolve, howis the company preparing tomeet their future needs withemerging tech and resilient ITinfrastructure? As GCCs shift from operationalsupport centers to innovationengines, Unicom is staying ahead byinvesting in next-gen technologiesand resilient infrastructure models.From advanced AV automation andhybrid collaboration environmentsto analytics-driven security andintelligent network design, we arehelping clients reimagine workplaceefficiency and experience. Vinod TeckchandaneyManaging DirectorUnicom Infotel Private Limited How is Unicom Infotelsupporting GCCs with integratedcollaboration, data, and securitysolutions to drive operationalexcellence? We engage deeply with our clientsto understand their business goalsand technical environments, offeringmodular, scalable solutions thatalign with their growth trajectories.With deep experience acrossindustries like BFSI, Pharma, IT/ITES, Manufacturing, and Retail,we’re able to bring proven bestpractices to each implementation. Bypartnering with global technologyleaders and maintaining flexibilityin our integration capabilities, weenable GCCs to scale confidentlywithout compromising on quality,performance, or governance. With28 years of experienceandover 8,000 satisfied customers,Unicom Infotel delivers integratedtechnology ecosystems thatenable GCCs to operate at peakperformance. Our unified voicecommunication, video-conferencing,and enterprise mobility solutionskeep globally distributed teamsconnected and productive.Layered atop this, our secure,high-performance data networksand intelligent surveillance systemsensure maximum uptime, robustdata protection, and streamlinedoperations. We simplify complexIT landscapes so GCCs can focuson creating strategic value for theirorganizations. Crucially,over 50% of our totalworkforceis dedicated to after-sales service, maintenance, and fulllifecycle support—ensuring everysolution performs seamlessly overtime. We also continue to upgradeour internal capabilities to supportremote management, predictivemaintenance, and sustainable ITpractices. Our mission is to future-proof GCCs with solutions thatare scalable, secure, and built fortomorrow’s demands. How does the company tailorits solutions to meet the uniqueneeds of different industrieswhile supporting the rapid scale-up of GCC operations? Intelligent Data.Global Impact. 44 | Rethinking the Future of Global Capability Centers 2025 46 | Rethinking the Future of Global Capability Centers 2025 48 | Rethinking the Future of Global Capability Centers 2025 Taggd, India’s leading digitalrecruitment platform, combinesartificial intelligence with humaningenuity to deliver advancedtalent acquisition services across14 industries. The companymanages over 55,000 permanenthires annually across 100+ clientsincluding Fortune 500 giants,top-tier Indian conglomerates andglobally renowned MNCs. key recruitment tasks such ascandidate sourcing, screening,and personalized outreach. This AItechnology continuously analyzedlarge talent pools across multipleplatforms, evaluated candidate-fitbeyond keywords, and engagedcandidates dynamically to builda robust pipeline. Data-drivendashboards provided real-timeinsights, enabling better decision-making and governance. and accelerating hiring velocity.Lateral hiring diversity improved to32% in highly technical roles, whileoffer acceptance rates reachedan impressive 84%, reflectingstrong candidate engagement andprocess effectiveness. A key achievement was filling31 critical roles in just 35 days,reducing time-to-fill by 52%compared to the prior quarter.Taggd also successfully loweredthe offer decline rate to 14%against an industry average of50% by implementing continuouscandidate engagement andemployer branding strategiesthroughout the hiring process. What was the key challenge facedby the GCC, and how did yoursolution address it? The implementation of an AI-enabled end-to-end recruitmentprocess—including dynamicsourcing teams, onsite interviewmanagement, and centralized offerand documentation processing—transformed the recruitmentfunction into an agile, scalableoperation. This approach reducedtime-to-hire, improved quality ofhire, and enhanced candidateexperience by maintainingconsistent, personalizedengagement throughout the hiringjourney. The global technology giant facedcritical talent acquisition challengesdue to rapid expansion of roles—from back-end support to high-value functions like AI, ML, andcloud management—amid a limitedskilled talent pool. Traditionalhiring m
