ArcBest Corp 2024年度报告

Message from the Chairman “We’ll find a way” is the motto everyone atArcBest lives by. It embodies our commitmentto doing hard things well and is deeplyembedded in our culture. This commitment,along with our ability to provide multipletransport mode options and the best logisticssolutions with an optimal balance of speed,cost and reliability, enables us to deliverindustry-leading service and foster trustedpartnerships that deliver long-term value. As ArcBest beginsits second century,the Company isbetter positionedthan ever tocapitalize on itsmarket leadershipin supply chainlogistics and deeprelationships withcustomers to solve long-term sustainability. In 2025, we intend to continue investingin technology, facilities and equipment,enhancing the efficiency of our customers’businesses and our own. Our People-First Culture Our ability to navigate even the mostchallenging markets reflects the talent andcommitment of ArcBest’s people. We striveto foster a supportive work environment toensure that all employees are equipped to dotheir jobs well and serve our customers withexcellence. Investing in Innovation, Equipment& Facilities to Accelerate Growth their most complex logistics challenges. Despite continued soft freight markets anda challenging industrial economy in 2024, wenavigated these conditions with resilienceand agility, demonstrating the power of ourstrategy and commitment to customers.As a result, we achieved customer growth,realized significant operational efficienciesand introduced award-winning innovations.We also set records in our ManagedTransportation business, and once again, ABFFreight exceeded Mastio’s industry benchmarkfor service. Innovation is a key pillar of our strategyto maintain and accelerate growth. We’redeveloping leading-edge solutions focusedon meeting customers’ needs, enhancingemployee efficiency and preparing everyfacet of our organization for the future. By providing the right tools, training andsupport, we enhance our employees’ abilityto deliver exceptional value to our customersand can also achieve significant cost savings.Last year alone, the operations expertsdeployed to our largest ABF facilities savedthe company $12.4 million, and we expecteven more savings as we expand these effortsinto 2025. In 2024, we made great progress in this area.We improved shipment visibility, achievingapproximately 30% better accuracy in ourETA calculations. We also launched thebeta testing phase of ArcBest View™, ournew digital platform designed to make iteasier than ever for customers to managetheir shipments. Additionally, we launchedVaux Smart Autonomy™, our groundbreakingautonomous material handling technology. In terms of leadership, we continueto enhance our strong bench talent atArcBest. Seth Runser’s promotion toPresident of ArcBest and Matt Godfrey’spromotion to President of ABF Freighthighlight our confidence in their ability todrive the Company’s continued success.Additionally, Dennis Anderson’s new roleas Chief Innovation Officer emphasizes ourcommitment to forward-thinking leadershipand value creation through innovation. Our achievements in 2024 were due to thehard work and dedication of our talentedemployees. Their continued effort andexpertise, combined with ArcBest’s spirit ofinnovation and breadth of solutions, is whatcontinues to set the Company apart — in thetrucking and logistics industries and beyond. We continue to implement new ways tofurther enhance efficiency through the useof various forms of AI, including generativeAI. Building on our City Route Optimizationproject, in 2024 we began using a new citypick-up augmentation process to predictdaily demand, optimize pickup routes andrespond to quote requests. This year reinforced our belief in our Mission:To connect and positively impact the worldthrough solving logistics challenges. ArcBest’s Strategy and Strength 2025 and Beyond We remain focused on managing what iswithin our control, providing industry-leading service and operating efficiently.The market opportunity for ArcBest issignificant, and with our skilled team,leading-edge technology, financial strengthand commitment to excellence, I’m confidentin the Company’s future. ArcBest is wellpositioned to navigate market challengeswhile also pursuing our proven strategy forlong-term growth and sustained profitability. More than 100 years ago, ArcBest began as alocal Arkansas freight company. Today we area logistics powerhouse, using differentiatedtechnology, expertise and scale to connectshippers with the solutions they need. Ourstrategy — centered on growth, efficiencyand innovation — combined with financialstability, strong customer relationshipsand investments in people, solutionsand technology, have established a solidfoundation for continued profitable growth. To further enhance our service excellence,we’ve implemented new dock managementsoftware and advanced labor planning tools,striving to ensure optimal staffing to supportgrowth objectives.