Five9 Inc 2024年度报告

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.Yes:☒No:☐ Indicate by check mark if the registrant is not required to file reports pursuant to Section13 or Section15(d) of the Act. Yes:☐No:☒ Indicate by check mark whether the registrant: (1)has filed all reports required to be filed by Section13 or 15(d) of the Securities Exchange Act of1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2)has been subject to such filingrequirements for the past 90 days.Yes:☒No:☐ Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and postsuch files).Yes:☒No:☐ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, oran emerging growth company. See definition of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company”in Rule12b-2 of the Exchange Act. Large Accelerated Filer☒Accelerated Filer☐Non-accelerated filer☐(Do not check if a smaller reporting Company)Smaller Reporting Company☐Emerging growth company☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with anynew or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.☐ Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment ofthe effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C.7262(b)) by the registered public accounting firm that prepared or issued its audit report.☒ If securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of the registrant included inthe filing reflect the correction of an error to previously issued financial statements.☐ Indicate by check mark whether any of those error corrections are restatements that required a recovery analysis of incentive- based compensationreceived by any of the registrant’s executive officers during the relevant recovery period pursuant to §240.10D-1(b).☐ Indicate by check mark whether the registrant is a shell company (as defined in Rule12b-2 of the ExchangeAct).Yes:☐No:☒ The aggregate market value of registrant’s common stock held by non-affiliates of the registrant based upon the closing sale price on the NASDAQGlobal Market onJune30, 2024, the last business day of the Registrant’s most recently completed second fiscal quarter, was approximately$2,159.9million. Shares held by each executive officer, director and their affiliated holders and by each other person (if any) who owns 10% of the outstandingcommon stock or more have been excluded in that such persons may be deemed to be affiliates. This determination of affiliate status is not necessarily aconclusive determination for other purposes. As of February14, 2025, there were75,809,562shares of the Registrant’s common stock, par value $0.001 per share, outstanding. DOCUMENTS INCORPORATED BY REFERENCE Portions of the registrant’s definitive Proxy Statement for the 2025 Annual Stockholders’ Meeting, which the registrant expects to file with theSecurities and Exchange Commission within 120 days of December31, 2024, are incorporated by reference into PartIII (Items 10, 11,12, 13 and 14) of thisAnnual Report on Form10-K. Table of Contents FIVE9, INC. FORM 10-K TABLE OF CONTENTSSPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS PART IITEM 1. BusinessITEM 1A. Risk FactorsITEM 1B. Unresolved Staff CommentsITEM 1C.CybersecurityITEM 2. PropertiesITEM 3. Legal ProceedingsITEM 4. Mine Safety DisclosuresPART IIITEM 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity SecuritiesITEM 6. Selected Financial DataITEM 7. Management’s Discussion and Analysis of Financial Condition and Results of OperationsOverviewKey Operating and Financial Performance MetricsKey Components of Our Results of OperationsResults of Operations For the Years Ended December 31, 2024and 2023Liquidity and Capital ResourcesContractualand OtherObligationsCritical Accounting Policies and EstimatesITEM 7A. Quantitative and Qualitative DisclosuresAbout Market RiskITEM8. Financial Statements and Supplementary DataITEM 9. Changes in and Disagreements with Accountants on Accounting and Financial DisclosureITEM 9A. Controls and ProceduresITEM 9B. Other InformationITEM 9C. Disclosures Regarding Foreign Jurisdictions that Prevent InspectionsPART IIIITEM 10. Directors, Executive Officers and Corporate GovernanceITEM