16218319419(औ)ॊᇜ20121222322423(ྯ) ှޝᄂᑯॊᇜ231ERP232243244255ERP256႐2003ฤᒦਪERPྟޝୈှ ீᑱৃᎧᓍೆޣှޝ ீᑱೆຶଥ26(ጙ) ှޝீᑱৃॊᇜ26126227328429(औ)ᓍೆޣீᑱೆຶଥ291312SAP333344Oracle355 6ܭ1 2000 2003ฤᒦਪERPྟୈှޝሾ၉ऄᎧᐐޠൈ8ܭ2 2003ฤᒦਪERPྟୈଈࣞሾ၉ऄૺჅᐴ܈ಿ8ܭ3 2002 2003ฤᒦਪERPྟୈှޝଈࣞሾ၉ऄૺᄴ܈ᐐޠ9ܭ4 2003ฤᒦਪERPྟஉ৩ޝᒇှࠓޝୈှ10ܭ5 2002 2003ฤᒦਪERPྟୈှޝࠓᒇှޝࣤሾ၉ऄૺᄴ܈ޠᐐ11ܭ6 2003ฤᒦਪERPྟୈှޝໍາቲှޝஉ৩12ܭ7 2003ฤᒦਪERPྟୈှޝཌᎮှޝஉ৩12ܭ8 2002 2003ฤᒦਪERPྟୈှޝཌᎮှޝࣤሾ၉ऄૺᄴ܈ޠᐐ14ܭ9 2003ฤᒦਪERPྟୈှޝອஉ৩27ܭ10 2003ฤᒜᐆቲጓᇼॊቲጓှޝERPྟୈࡼሾ၉ऄૺჅᐴ܈ಿ53ܭ11 2004 2008ฤᒦਪERPྟୈှޝሾ၉ऄᔐᎾހ54ܭ12 2004 2008ฤᒦਪERPྟހஉ৩Ꮎޝᒇှࠓޝୈှ54ܭ13 2004 2008ฤᒦਪERPྟୈှޝࠓᒇှޝࣤሾ၉ऄᎾހ55ܭ14 2004 2008ฤᒦਪERPྟୈှޝໍາቲှޝஉ৩Ꮎހ55ܭ15 2004 2008ฤᒦਪERPྟୈှޝໍາቲှޝࣤሾ၉ऄᎾހ55ܭ16 2004 2008ฤᒦਪERPྟୈှޝཌᎮှޝஉ৩Ꮎހ56ܭ17 2004 2008ฤᒦਪERPྟୈှޝཌᎮှޝࣤሾ၉ऄᎾހ 7ᅄ1 2000 2003ฤᒦਪERPྟୈှޝሾ၉ऄᎧᐐޠൈ8ᅄ2 2003ฤᒦਪERPྟୈှޝଈࣞሾ၉ऄჅᐴ܈ಿ9ᅄ3 2002 2003ฤᒦਪERPྟୈှޝଈࣞሾ၉ऄૺᄴ܈ᐐޠ10ᅄ4 2003ฤᒦਪERPྟஉ৩ޝᒇှࠓޝୈှ10ᅄ5 2002 2003ฤᒦਪERPྟୈှޝࠓᒇှޝࣤሾ၉ऄૺᄴ܈ޠᐐ11ᅄ6 2003ฤᒦਪERPྟୈှޝໍາቲှޝஉ৩12ᅄ7 2003ฤᒦਪERPྟୈှޝཌᎮှޝஉ৩13ᅄ8 2002 2003ฤᒦਪERPྟୈှޝཌᎮှޝࣤሾ၉ऄૺᄴ܈ޠᐐ14ᅄ9 2003ฤᒦਪERPྟୈှޝອஉ৩17ᅄ10! ᒦਪಯྟୈઓኡ৪ಯྟୈဟభጲ၊ࡼଥᆡ18ᅄ11ᒦਪಯྟୈઓནಯྟୈቧᇦࡼᔢᓍገདྷࡸ28ᅄ12 2003ฤᒜᐆቲጓᇼॊቲጓှޝERPྟୈࡼሾ၉ऄჅᐴ܈ಿ53ᅄ13 2004 2008ฤᒦਪERPྟୈှޝሾ၉ऄᔐᎾހ 2ှޝீᑱጙݛଝ௭ອૹᒦࣞᎌჅᄋ 3ޣถೆጙݛଝ༓ਪดᅪޣᐱఎཝሣீᑱ ERP 4དྷࡸᄏᇹෂܤুਜ਼ဍ 5ૹᅍݤᇗ߅ᆐ౯ࣅᒦ࣡ERPྟᒄጙེ࢛ࡼޠᐐޝୈှ 6ှޝᄾྜྷৎཋಯᒝਜ਼ᎌᑣ࣪ቶ፮ቶਓসᄾहེࣞሆଢ଼ 2003ERP (ጙ) ှ࢛ሚᓨᎧᄂޝ 1ᄻࠅERPਜ਼ۥᓆ୍ૹ߅ࣶᒬถࡼERP II߅ᆐጓஏཋဴ2003 2ሚ߲ࣥݙ၃৪݀ରᎁဴອ྇ፄᅃ߲ SAPPeopleSoft Oracle 3ERPྟୈፃᅠᐱᓆ୍ཋሶᎧSCM/CRM/EAM߅ອቲૹޘMRP IISCMCRM EAMERPSCMCRM EAM (औ)ᓍገਪଜਜ਼ཌखᐱগገ 1ගਪ࣡ࢅఎᅠᒦޣࡴഌERPှޝှࡼਜ਼ᒜᐆጓᒄᅪޝ 32003194%20032003200420036%6.25%20045.5%6%PeopleSoft 2྇۾ှධࢅኚߒޝሤਈITॲᇗဵቤࡼᅠᐱऱሶ 2003ERP (ጙ) ှޠਖෝᎧᐐޝ 1ᔐਖෝ 2Ⴅࣞޠᐐ 32003ฤଈࣞှޝਖෝ (औ) ှஉ৩ޝ 1உ৩ޝᒇှࠓ 2ໍາቲှޝஉ৩ 66 3ཌᎮှޝஉ৩ 4ອஉ৩ 2003ERP (ጙ)ኊཇॊᇜ (5) 1ອኊཇޘ࢛ᆐኊཇེ߅ᇗݤૹᅍ MISERP DRPCRMKM BIWTO2003ERPERPERPERPC/SERPB/SB/SC/S 2ଥৃኊཇݙᄴಢቯࡼઓኊཇፊອ྆၊༴ᵁޘ࣡ࢅᒦࡣ ERPERP 4ኊཇࡸདྷઓ໐ࡗདྷࡸॲᇗถೆਜ਼ሰ።Ⴅࣞࡼᄋဍ (औ)ॊᇜ ERPERP 2ଥৃଥৃࣤޘອጙݛॕਪดᅪޣᐱఎཝሣீᑱ 2120039 10SAPSAPBusinessOne(SBO)SBOSAPSAPERPmySAP20035mySAPAll-inOneSAP SBOSQL SERVER8/38090()20039 5OracleOracle(Oracle EBusiness Suite Special Edition)50-10004000-12OracleOracle100SAPOracle 3ሾ࠳ޣှޝᄾྜྷ᎖ಯቶਓসኝࠅৎଝᎌᑣ࣪ቶ Oracle 4ࡸདྷਪดޣᄋဍདྷࡸᐐᒋถೆਪᅪޣᅠᐱᒦࢅ࣡དྷࡸ (ྯ) ှޝᄂᑯॊᇜ 1ERPྟୈှޝᐐႥࢅ᎖Ꮎ໐ઓኡቯ྇ཋடဇਜ਼ಯᒝ 2ှޝீᑱጙݛଝ௭ອૹᒦࣞᎌჅᄋ 3ޣถೆጙݛଝ༓ਪดᅪޣᐱఎཝሣீᑱ ERPERPERPERPMRP II2003SAPSBOmySAPAll-in-OneSAPERPSAPSAPOracleERP2002ERP15.3865%2003ERP 4དྷࡸᄏᇹෂܤুਜ਼ဍ SAPmySAPAll in OneSBO()ITITOracleSAP 5ૹᅍݤᇗ߅ᆐ౯ࣅᒦ࣡ERPྟᒄጙེ࢛ࡼޠᐐޝୈှ 2003ERPERP 6ޣှޝᄾྜྷৎཋಯᒝਜ਼ᎌᑣ࣪ቶᄾह፮ቶਓসེࣞሆଢ଼ 2003ERP (ጙ) ှޝீᑱৃॊᇜ 1ޘອஉ৩ீᑱৃ ERPERPERPERPERPERPERPSAPOracle ERPERP 2ࠓᒇှޝீᑱৃ ERP 2003 3ໍາቲှޝீᑱৃ 4ཌᎮှޝீᑱৃ (औ)ᓍೆޣீᑱೆຶଥ 1۱யᎍྟୈ৹॑ᎌሢႊ (1) 30GRP502003GRP1.12002120(2)20035 26ERPRTEGartnerRTERTEReal TimeEnterpriseGartnerRTE,()()ERPERPERP ERP20032004(3)Ufsoft InsideERP 2SAPᒦਪႊ (1)ITSAP2003ERPSAPERPSAP(2)SAPERPSAPSAPP&GSAPERPSAPSAP2002SAP (3)20039 10SAPSAPBusinessOne(SBO)SBOSQL SERVER8/38090()SBO4SAPBusinessOneSAPBusinessOneSAPSAPSAPSAPBusinessOneSAPmySAPAll in OneSBOSAPSAPSAPSAPmySAPAll in One()()ea()()()()( )NovaSoft()()())SAPSAPSBOSAPSAPSAPSAPSAPSAPSAPSAPBusinessOneSAPSBODCMSSAPSBO ( 3ࢳਪଔྟୈૹᅍᎌሢႊ 20032Kingdee EASKingdee EAS20BOSSAPERPCRMKMAPUSICERPCASE().NETCASEJ2EEERPERP 4Oracleᒦਪႊ (4) IT 5ޭૹᅍᄰྟୈᎌሢႊ ERP 6ခᒳၫ൩ಯᇹᄻᎌሢႊ (DCMS)2001 12()()DCMSSAPDCMS2003DCMSDCMSERPERP10DCMSSAPITDCMSDCMSERPSAPDCMS 7۱யਜ਼ଛྟୈଆၣᎌሢႊ ERPERPERPCRMBOADRPB/SERPC/SC/SB/SB/S+ERP++ 8݇పᓾ৹॑ᎌሢႊ (ጙ)ᎌಽፐႤ 3920032003269.1%11669419972003 200340%50%800023.7%ERPERP 2ᑶݽણஹဵERPྟࣅೆࡼޠኚᐐߒޝୈှ 2001(18)18200210(20022005)1818ERPERPERP40863 ERP J2EEXMLB/SERPC/SERP (औ)ಽፐႤݙ 1ERPྟୈޣལच߅ၚᎌࡼ፫ಽෝါ ERPERPERPERPERP1)ERP2)3)4)ERP 2ઓ።ၺໍາ྆ኊገݙࣥᄋ 4ှޝལचᎌ୷༓ॲᇗถೆਜ਼ᐐᒋถೆࡼདྷࡸ ERPERP ERPERPERPERPERP (ጙ)ޘອଆၣཋဴ 1ERPྟୈޘອถपݙߧࣥᅠᐱ BI 3ᒦࢅ࣡ޘອጙݛॕ 11002002100012IT102.38IT35.9%54.2%ITSAPOracle (औ)፦ሾདྷࡸཋဴ 1ှޝᏥᔫሶறᇼછखᐱ 2ERPྟୈདྷࡸሶܢໍາછਜ਼றᇼછखᐱ ERPERPERPERPERPERP (ྯ)ઓኊཇܤછཋဴ 1ઓኊཇᓆ୍ීཀྵਜ਼ࣶዹછ 2࣡ࢅERPྟୈኊཇᄰછݤᇗਜ਼ሾޘࡀອᐴᓍഗޘອᆡ 3࣡ઓቲጓછᄂᑯීመၫᅢ௸ਜ਼ݽᑽߒ߅ᆐኊཇེ࢛() (ᇋ)ቲጓှޝཋဴ 1ᒜᐆጓਜ਼ഗᄰጓኊཇᆮݛᐐޠ።ಯਜ਼ݤᇗಯဵኊཇࡼดྏ࢛ᒮޘອၫಯ(PDM)Ᏼᒜᐆጓှޝጐࡵࡻጙݛ። ERPInternetB2BB2C(ccommerce) 2࢟ቧቲጓ࣪ERPྟୈኊཇᐐଝ۞౪ಯᓾޘಯᏴดࡼਖෝ።ࡍࡵࡻෝ్ ()97ERPCRMERP(Enterprise Resource Planning,)MRPERPMRPERPERPERP BOSS(Bussines Operation Surport System) GL()Cash() (ങ)ཌᎮှޝཋဴࣁᇝݝှޝ߆ሚऻੰቶखᐱཌᎮှޝᒮޘ࢛ອፊ ERP20042006ERP2007ERPERPERP 20045ERP (ጙ) ှހਖෝᎾޝ (औ) ှހஉ৩Ꮎޝ 1ހᎾޝᒇှࠓ 2ໍາቲှޝᎾހ 3ހᎾޝཌᎮှ ERP() (औ)ࡸ፦ሾདྷೂೂᄏདྷࡸᄏᇹᄋဍᔏ፦ሾถೆ (ྯ)ઓኊཇࡴઓಯᒝሿॅဣဗಯྟୈ (႐)ອॲᇗޘਖपॲᇗᄏᇹਜ਼ഗ߈ࡌᐆॲᇗଥᒋ (ᇋ)ޝཌᎮှᏴᆮৼᎁဴཌᎮှࡼޝ༄ᄋሆᅠᐱཌᎮঙถೆ (ጙ) ۨࡼস(Objective of Report) (CCID Consulting)ITITITIT35ITITIT (औ)ዐपᆍ(Research Scope) IT (ྯ)ዐཌᎮ(Survey Region) 1ᒦਪᑳᄏITှޝ ITITIT, 2ᒦਪཌᎮITှޝ ྮࢇ৻ᆰ࣪ᒦਪཌᎮITှᓰܪચॊࡼޝ 3ှ߃ᒦਪITှޝ ྮࢾፃࡼޝှܰᄴݙ৻ᆰਈ᎖ࢇ (႐)ၫᏎ(Data Source) 9ITIT10CIPAITITIT760ITITITCCID10ITIT CCID(www.ccidnet.com)CCIDIT10ITInternetWeb (ᇋ)ዐऱज(Research Approaches) (ങ)ࢾፃۅጙ(General Definition) ITITIT20031 1200312 31(IT)IT (໕) ှࢾፃޝ(Market Definition of CCID) 1ྮࢇ৻ᆰᒦਪIT።ှޝࢾፃ 2ྮࢇ৻ᆰጓઓှޝࢾፃ ྮࢇ৻ᆰᎌਈጓઓࡼࢾፃᎧහၤ 3ྮࢇ৻ᆰᒦਪଜᄭઓှޝࢾፃ (ڭ)ႁීܰᄂ(Specification) (ோ)ዐ࣪ሷ ERPCRMSCMEAMHRMERPERP(ERP)CRM()SCM()SCMEAM()(TPM)(RCM)HRM()ERPCRMSCMEAMHRMPDM 20039200200320041401.15510140102004