2026老年群体AI应用研究报告

Content Executive summary 01Why AI upskilling matters forolder adults 02What older adults know, anddon't yet know 03How older adults areincorporating AI in daily life 04How older adults perceive itsrisks and benefits 05What’s next? Acknowledgmentsand references Executivesummary As artificial intelligence (AI) increasingly shapes dailylife, ensuring older generations are not left behind is acritical inclusion challenge. This report explores howpeople aged 60–85 engage with and experience AI,drawing on a global survey of 2,515 respondentsacross 16 countries, plus expert interviews and focusgroups in Japan and India. Experiences of AI are largely positive: around 60% ofrespondents were either somewhat or very positiveabout the likely impact of AI on themselves, especiallyin learning, health, travel, and creative applications.Users are aware that AI outputs can be inaccurate,though understanding of subtler risks like bias islimited. Findings show older adults are generally less familiarand confident with AI yet remain curious and willing tolearn. Only 24% reported being quite or very familiarwith AI, while just 15% had no interest in furtherengagement. Usage varies depending on context.For example, in the Middle East, Africa, India region,41% stated they were quite or very familiar with AI;whereas only 12% of North Americans state the same.Similarly, a gender gap emerged: 31% of women hadnever used AI in comparison to 20% of men. The report concludes that older adults are optimisticabout AI but need targeted support to engage safelyand confidently. Policymakers, educators, businesses,and community organizations must provide accessible,age-appropriate AI literacy and inclusive design toprevent digital exclusion and support wellbeing,autonomy, and participation in later life. 01Why AI upskillingmatters for olderadults 01Why AI upskillingmatters for older adults As artificial intelligence (AI) reshapesnearly every facet of modern life,society’s adaptation to these changes isbecoming a question not only oftechnological progress but also ofinclusion. One demographic remainsunder-discussed: older generations. Methodology The foundational element of the report is theoutput from an online survey that exploresolder generations' attitudes and use of AI.From 29 October 2025 to 13 November2025, the survey collected 2,515 responsesdrawn evenly from 16 countries across fiveregions: Middle East, Africa and India (MEAI);Asia-Pacific; Europe; Latin America; andNorth America. The age of respondentsranged from 60 to 85 years old. The surveywas complemented by interviews with selectexperts and two focus groups in Japan andIndia with people aged between 60 and 85. New research commissioned byEY Ripplesexamines how people from 60 to 85 years oldengage with AI. With the share of the globalpopulation over the age of 65 having doubledbetween 1974 and 2024 (United NationsPopulation Fund 2026), failing to ensure digitalinclusion could marginalize this group, affectingtheir autonomy, social participation, and quality oflife. Conversely, creating AI that meets their needsis a major opportunity for businesses andgovernment. This survey built upon several existing AIliteracy frameworks previously tested byEYamong Gen Z(EY 2024), which have a focuson generative AI, the largest category of AIcurrently used in the workplace (EY 2023).Generative AI refers to AI tools that usealgorithms and machine learning techniquesto analyze patterns in data to generate newoutputs. AI was used in translating open-ended responses from non-English languagesinto English and thematically grouping open-text responses; it was not used in anyquantitative analysis. Recent data from the United Kingdom—indicativeof global trends—show that a significant number ofolder generations lack basic digital skills: morethan a third cannot complete fundamental taskssuch as setting up Wi-Fi or managing passwords;others simply do not use the internet at all (AgeUK 2024). This highlights a stark “digital divide”that could deepen in the age of AI. This report explores older generations’ awarenessand understanding of AI, including barriers toengagement. It also considers how improving AIliteracy among older generations could unlocksignificant benefits, and how failure to do so maydeepen inequalities at a time when society andservices increasingly assume digital competence. One note: This survey wasundertaken entirely online,highlighting the important issue ofdigital inclusion, as clearly only thosewith internet access and basiccomputer savviness could participate.Ensuring digital inclusion for all willbe a fundamental part of deliveringan AI just transition. 02 What older adultsknow, and don't yetknow 02What older adults know,and don't yet know The EY AI Sentiment Index (EY 2026)shows older generations have a lowerlevel of comfort with AI compared toyounger generations: baby boomersand the silent generation have a scoreof 55 and 45 out of 100 respectively,wher