协作自动化的兴起：自主AI代理如何重新定义业务流程

How autonomous AI agentsare redefining business processes July2025 About the Deloitte AI Institute The Deloitte AI InstituteTMhelps organizations connect the different dimensionsof a robust, highly dynamic and rapidly evolving AI ecosystem. The Institute leadsconversations on applied AI innovation across industries and offers cutting-edgeinsights, all to promote human-machine collaboration in the “Age of With.” The Deloitte AI Institute aims to promote a dialogue and development of artificialintelligence, stimulate innovation, and examine both challenges to AI implementationand ways to address them. The Institute collaborates with an ecosystem composedof academic research groups, startups, entrepreneurs, innovators, mature AI productleaders and AI visionaries to explore key areas of artificial intelligence including risks,policies, ethics, future of work and talent, and applied AI use cases. Combined withDeloitte’s deep knowledge and experience in artificial intelligence applications, theInstitute helps make sense of this complex ecosystem, and as a result delivers impactfulperspectives to help organizations succeed by making informed AI decisions. No matter what stage of the AI journey you’re in, whether you’re a board memberor a C-suite leader driving strategy for your organization or a hands-on data scientistbringing an AI strategy to life, the Institute can help you learn more about howorganizations across the world are leveraging AI for a competitive advantage.Visit us at the Deloitte AI Institute to access the full body of our work, subscribe to ourpodcasts and newsletter, and join us at our meetups and live events. Let’s explore thefuture of AI together. www.deloitte.com/us/AIInstitute Content Key takeaways •AI agents have opened new horizons of automation through their ability to understandcontext, learn dynamically and make decisions autonomously.•Organizations across industries are now leveraging AI agents to automate complexand dynamic processes that previous automation technologies could not address,with ongoing human oversight to maintain control and accountability.•Combining robotic process automation (RPA) with AI agents can amplify productivityand scalability while balancing cost, effectiveness and adaptability.•Businesses should maintain RPA for structured tasks while integrating AI agentsto drive smarter, more adaptive automation. Generating next-level efficiencies with next-generation AI 6From robotic to intelligent:Today’s automation revolution 8Better together:Driving value with AI agentsandRPA 10Smarter automation in action:Enhancing RPA with AI agents GenAI changed the game:Now, AI agents areredefiningit Making moves now to prepare for what’s next Generating next-level efficiencieswith next-generation AI Since the dawn of the industrial revolution, future-focusedenterprises have continuously found new ways to simplify processes,reduce manual labor, scale output and improve efficiency.As successive waves of mechanical, electrical and digital automationsspread across industries, the companies that didn’t adapt . . .didn’t survive. Automation is thegame changerthatkeeps on changing. For the past 10 years, robotic process automation (RPA) has provenkey to helping businesses boost productivity and free up humantalent by handling repetitive, rule-based tasks with precision.However, as today’s business and technology landscape grows morecomplex, organizations increasingly find themselves hitting thelimits of traditional automation. Static, rule-based systems struggleto manage unstructured data, adapt to shifting conditions or makenuanced decisions—leaving businesses searching for the nextautomation game changer. Enter AI agents—a breakthrough that redefines how work getsdone. Unlike RPA, which depends on rigid workflows, AI agentscan learn, adjust and optimize processes on the fly—reducing theneed for human intervention while unlocking new opportunities forinnovation and agility. And unlike many standalone language models,AI agents aren’t limited to performing tasks. By interacting with data,systems, people and other AI agents in real time, an AI agent canexecute entire workflows autonomously, with humans setting thegoal and validating results to keep it on track. In this report we explore how AI agents can help yourenterprise rewrite the rules of automation—and generategame-changing efficiency and value as a result. For a deeper dive on AI agents,multiagent AI systems and the futureof work, download and read ourprevious reports: “Prompting for action: How AI agentsare reshaping the future of work,”Deloitte, November 2024. “The cognitive leap: How to reimaginework with AI agents,”Deloitte, January 2025. From robotic to intelligent:Today’s automation revolution Today, AI agents are already transforming businesses and industriesthrough capabilities such as: AI agents don’t just react;they reasonand take actionon behalf of users. •Scenario evaluationand recommendatio