2025财年圣马丁岛国家意见调查报告（英）

Acknowledgements The Sint Maarten Country Opinion Survey is part of the Country Opinion SurveyProgram series of the World Bank. This report was prepared by the BusinessIntelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) andSvetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron, QiXue, and Sofya Gubaydullina oversaw the design, reporting, and analysis of the surveyresults. Irina Popova and Noreen Wambui provided data support. BI acknowledges the significant contribution from the Sint Maarten country team and theindependentfieldagency, Caribbean School of Media and Communication(CARIMAC).In particular, BIis grateful for the support from Toyin Jagha (ProgramManager) and Mary Odeke (Consultant), who coordinated the survey-related activitiesfrom Washington, DC. Contents ObjectivesMethodology OverviewExecutive SummaryOverallViews of the World Bank (WB)The WB’s Operational EffectivenessThe WB’s InstrumentsThe WB’s Engagement and CollaborationCommunication and OutreachSample Demographics and Detailed Methodology Objectives This survey was designed to assist the World Bank (WB) in gaining a better understanding of how stakeholders in SintMaarten perceive the WB. The survey explored the following questions: 1.OverallViews of the WB:How familiar are stakeholders with the WB? How much do they trust the WB?Whatare stakeholders’ opinionsof the WB regarding its effectiveness and relevance to development in Sint Maarten? 2.The WB’s Operational Effectiveness:What projectsare respondentsmost familiar with? Has the WBbeen helpful inachievingthe development goals in these projects? How did these projects impact the people of SintMaarten, and how could the WB have been more helpful? How effective have the WB and its partners been in theidentified priority areas? 3.WB Instruments:What do key stakeholders value the most regarding the WB’s work in Sint Maarten? Whatopinion do key stakeholders have oftheWB-managedTrust Fund and its products? 4.The WB’s Engagement and Collaboration:How is the WB perceived as a development partner inSint Maarten? How effective has the WB been in facilitating the Government’s engagement with civil society? 5.Communications:What are the preferred communication channels, and do they differ between stakeholdergroups? Do stakeholders recall any WB messaging? What key topics do stakeholders recall? What information dostakeholders want from the WB? Methodology Overview Fielded in June–November 2025 ▪1030 potential participants were asked to complete the survey▪Respondents completed the questionnaire online or face-to-face▪List of names provided by the WB country team andsupplemented by the independentfieldfirm▪Data collection conducted by an independentfieldfirm 238 participants (23% response rate) ▪53% have collaborated with the WB Clickherefor details of the Respondent Sample and Methodology. Executive Summary 2. WB’s Operational Effectiveness: 1.OverallViews of the WB: TheFY25CountryOpinionSurveyinSintMaartenwasconductedforthe first time,establishing a baseline for future surveys.RespondentsfromgovernmentinstitutionsreportedhighlevelsoffamiliaritywiththeWorldBank’s(WB)work(mean=7.8ona10-pointscale),whileotherstakeholdergroupsreportedlowerlevelsoffamiliarity,resultinginanoverallmeanof6.2. StakeholdersinSintMaartenreferencedtheirinvolvementinseveralWB-managed projects,including initiatives focused on enterprisesupport,emergencyrecovery,andhealthcare,amongothers.WhenaskedhowhelpfultheWBwasinachievingprojectgoals,87%ofrespondentsindicatedthattheBankwashelpful,including49%whoratedit as very helpful.More than one-third of stakeholdersperceivedpositivechangeintheWB’sworktoimprovetheoverallbusinessenvironmentandpeople’slivesinSintMaarten.Atthesametime,most respondents perceived no change or reported adeclineintheeaseofworkingwiththeWBinSintMaarten. RespondentsexpressedrelativelymoderatelevelsoftrustintheWB(mean=5.9)andperceptionsofitseffectiveness(mean=6.1)inhelpingSintMaartenachieveresults,bothofwhichwerelowerthantheaverageratingsinotherCaribbeancountries.Atthesametime,perceptionsoftheWB’srelevancetothecountry’sdevelopmentwereverypositive(mean=7.3),particularlyamongprivatesectorrespondents. Inqualitative comments,stakeholders emphasized the need forsimplerandmoretransparentprocesses,fewerbureaucratichurdles,andgreater reliance on local expertise to improve projectimplementationin Sint Maarten.They also highlighted challengesrelatedto cumbersome requirements,subjective decision-making,frequentchangesinprojectscope,andinsufficientcommunication,notingthatmoreculturallysensitiveengagement,timelysupport,andstrongeraccountabilitywouldhaveimprovedtrustandoutcomes. WhenaskedabouttheeffectivenessoftheWB’spartnershipwiththegovernment of Sint Maarten and the government of theNetherlandsacross several focus areas,respondents gave thehighestratingto improvedaccesstofinanceformicro,small,andmedium-sizedenterprises(mean=6.8),followedbyimprovedca