Guy Carpenter帮助客户使用数据推动改进

Case Study–Guy Carpenter/ Using data to drive improvements 53 % Sender: 50 % UK-improved turnaround time forTA messages year over year North America-improved turnaround time forTA messages year over year Receiver: Currentmessaging-capable GuyCarpenterpartnersseeRuschlikonAdoption Directory(RAD):LINKVendor: HOW WHAT WHY •Improve turnaround time (TAT)in reinsurance administrationto speed up the settlementprocess for all involved parties•Establish more effectivecommunication with tradingpartners•Improve data integrity throughconsistent audit trail and earlyquery handling•Make best use ofRuschlikondigitisation and automationcapabilities, with allRuschlikonenabled trading partners •Use B2B transaction data to trendperformance over time andmeasure againstRuschlikonstandards•Client Support Service teams getscheduled reports of queries andbillings out ofservice levelagreement to use fortargetedfollow ups with reinsurers•Meeting with reinsurers on aregular cadence to discussperformance on TA agreement andagree necessary next steps •Measurable improvement onTAT time seen within a year fromimplementation•Root cause for delaysunderstood and establishedrobust action plan to improveTAT–on trading partner level•The right operational points ofcontact at reinsurers are knownand regular meetings with GuyCarpenter’s Client Support Teamagreed, as per common needs•Reduction in Turn Around Timeresults in improved cash flow Case Study–Guy Carpenter / Using data to drive improvements IT PRE-REQUISITS ANDADJUSTMENTS: PITFALLS / LESSONS LEARNT•Capturing and cleaning large data sets can SCOPE be time consuming•Determining the right operational points ofcontact at reinsurers can be challenging•Bringing together diverse Guy Carpenteroperational disciplines makes theconversations more effective•“C” level engagement internally has raisedawareness and support for continuing toexpand messaging •Improving turnaround time from messagesend date to L4 agreement receipt•TA message type only•North America and UK regions where B2Bmessaging is implemented •Tailored data warehouse and reportingcapabilities to produce required matrix•Reinsurance administration system:OpenTWINSwith integrated ACORDgateway capability on outbound side ROI •Minimal investment by leveragingexisting internal resources focused ondriving better outcomes OUTLOOK: •Continue to drive improvement in turnaround time and retentions.•Expand implementations to more regions with existing partners.•Onboard new partners as opportunities arise. “Having the transactional data allows us to talk aboutperformance with our reinsurers. We identify bottlenecksand work together to address the issues so funds flowfaster for both them and the client.” Tom Lucas