Case Study–Guy Carpenter/ Using data to drive improvements 53 % UK-improved turnaround time forTA messages year over year Case Study–Guy Carpenter / Using data to drive improvements IT PRE-REQUISITS ANDADJUSTMENTS: PITFALLS / LESSONS LEARNT SCOPE •Capturing and cleaning large data sets canbe time consuming•Determining the right operational points ofcontact at reinsurers can be challenging•Bringing together diverse Guy Carpenteroperational disciplines makes theconversations more effective •Improving turnaround time from messagesend date to L4 agreement receipt•TA message type only•North America and UK regions where B2Bmessaging is implemented •Tailored data warehouse and reportingcapabilities to produce required matrix•Reinsurance administration system:OpenTWINSwith integrated ACORDgateway capability on outbound side ROI•Minimal investment by leveragingexisting internal resources focused ondriving better outcomes OUTLOOK: •Continue to drive improvement in turnaround time and retentions.•Expand implementations to more regions with existing partners.•Onboard new partners as opportunities arise. “Having the transactional data allows us to talk aboutperformance with our reinsurers. We identify bottlenecksand work together to address the issues so funds flowfaster for both them and the client.”