TTEC Holdings Inc 2025年度报告

Securities registered pursuant to Section12(g)of the Act:None. Yes☐No☑ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act of 1934. Yes◻No☑ Indicate by check mark whether the registrant (1)has filed all reports required to be filed by Section13 or 15(d)of the Securities ExchangeAct of 1934 during the preceding 12months (or for such shorter period that the registrant was required to file such reports) and (2)hasbeen subject to such filing requirements for the past 90days. Yes☑No☐ Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant toRule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant wasrequired to submit such files). Yes☑No☐ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reportingcompany, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company”and “emerging growth company” in Rule12b-2 of the Exchange Act. Large accelerated filer☐Accelerated filer☑Non-accelerated filer☐Smaller reporting company☑Emerging growth company☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complyingwith any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.☐ Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness ofits internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered publicaccounting firm that prepared or issued its audit report.☑ If securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of the registrantincluded in the filing reflect the correction of an error to previously issued financial statements.☐ Indicate by check mark whether any of those error corrections are restatements that required a recovery analysis of incentive-basedcompensation received by any of the registrant's executive officers during the relevant recovery period pursuant to §240.10D-1(b).☐ Indicate by check mark whether the registrant is a shell company (as defined in Rule12b-2 of the Act).Yes☐No☑ As of June30, 2025, the last business day of the registrant’s most recently completed second fiscal quarter, there were 48,400,131sharesof the registrant’s common stock outstanding. The aggregate market value of the registrant’s voting and non-voting common stock that washeld by non-affiliates on such date was $96,566,358 based on the closing sale price of the registrant’s common stock on such date asreported on the NASDAQ Global Select Market. As of February 20, 2026, there were 48,565,548shares of the registrant’s common stock outstanding. DOCUMENTS INCORPORATED BY REFERENCE Certain information required for PartIII of this report is incorporated by reference to the proxy statement for the registrant’s 2026 annualmeeting of stockholders. TTEC HOLDINGS,INC. AND SUBSIDIARIESDECEMBER 31, 2025 FORM10-K TABLE OF CONTENTS CAUTIONARY NOTE ABOUT FORWARD-LOOKING STATEMENTSiiRISK FACTORS SUMMARYiiiAVAILABILITY OF INFORMATIONv Item 1.BusinessItem 1A. Risk FactorsItem 1B. Unresolved Staff CommentsItem 1C.CybersecurityItem 2.PropertiesItem 3.Legal ProceedingsItem 4.Mine Safety Disclosures Item 5.Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer PurchasesofEquity Securities30Item 6.<Reserved>32Item 7.Management’s Discussion and Analysis of Financial Condition and Results of Operations33Item 7A. Quantitative and Qualitative Disclosures About Market Risk44Item 8.Financial Statements and Supplementary Data47Item 9.Changes in and Disagreements with Accountants on Accounting and Financial Disclosure47Item 9A. Controls and Procedures47Item 9B. Other Information48Item 9C.Disclosure Regarding Foreign Jurisdictions that Prevent Inspections48 PARTIII Item 10.Directors, Executive Officers and Corporate Governance49Item 11.Executive Compensation49Item 12.Security Ownership of Certain Beneficial Owners and Management and RelatedStockholder Matters49Item 13.Certain Relationships and Related Transactions, and Director Independence49Item 14.Principal Accountants Fees and Services49 SIGNATURES53INDEX TO THE CONSOLIDATED FINANCIAL STATEMENTS OF TTEC HOLDINGS,INC.F-1 CAUTIONARY NOTEABOUT FORWARD-LOOKING STATEMENTS This Annual Report on Form10-K contains “forward-looking statements” within the meaning ofSection27A of the Securities Act of 1933, Section21E of the Securities Exchange Act of 1934,and the Private Securities Litigation Reform Act of 1995. Forward-looking statements include, butare not limited to, state