TTEC Holdings Inc 2025年季度报告

Consolidated Balance Sheets as of March 31, 2025 and December31,2024 (unaudited) Consolidated Statements of Comprehensive Income (Loss) for the threemonths ended March 31, 2025 and 2024 (unaudited)Consolidated Statements of Stockholders’ Equity as of and for thethree months ended March 31, 2025 and 2024(unaudited) Item 3.Quantitative and Qualitative Disclosures about Market Risk33Item 4.Controls and Procedures35PARTII. OTHER INFORMATIONItem 1.Legal Proceedings36Item1A.Risk Factors36 Expenses” in response to longstanding requests from investors for more information aboutan entity’s expenses, specifically categories of expenses such as (purchases of inventory, permitted. The Company is still evaluating the potential impact of the pronouncement. (2)ACQUISITIONS AND DIVESTITURES Certain Assets of FaneuilOnApril 1, 2022, the Company completed an asset acquisition through its subsidiary TTECGovernment Solutions LLC, of certain public sector citizen experience contracts in thetransportationinfrastructure and healthcare exchange industries from Faneuil,Inc.,a combination under ASC 805, Business Combinations, with identifiable assets acquired andliabilities assumed recorded at their estimated fair values as of the acquisition date. Total cash paid at the time of acquisition was $142.4 million. The Faneuil Transactionincluded contingent payments that were based on the revenue and EBITDA performance ofcertain contracts with the value of the contingent payments to be determined.During the second quarter of 2023, the contingent payment obligation was modified to aminimum payment of $7.4 million and a maximum payment of $10.4 million. An initial changes in estimated EBITDA, the timing of cash flows and market interest rate changes.These benefits (expenses) were included in Other income (expense) in the ConsolidatedStatements of Comprehensive Income (Loss). The earn-out period was completed at theend of January 2025. Based on final results, no final earn-out payment was required. nature of product and independent management of each business segment. Each segmentis led by a senior executive reporting to the CEO and the products and services sold aredescribed below. Resources are allocated and performance is assessed by our CEO, whoholds the function of Chief Operating Decision Maker (“CODM”) for the purposes of these segment in the budgeting and forecasting process and when making decisions regardingallocating capital and personnel to the segments.TTEC Digital and the CX Technology Services Industry applications, such as the design, implementation and pragmatic delivery of AI capabilities.TTEC Digital takes a technology agnostic approach to these challenges and focuses on designingand delivering solutions to each client’s specific business needs at theintersection of contact center, CRM, and AI and Analytics. TTEC Digital supports the and medium-sized business clients. AI design and delivery capabilities are woven across allfive pillars of the Company offerings. •Managed Services: Cloud application and premise support•CX Consulting: Transformation strategy and design•CX Data and Analytics: Data science, engineering, and visualization•IP&Software:Custom software engineering through TTEC Digital’s IP andSoftware division The TTEC Engage segment’s solutions are built to respond to the following market needsfor clients. •Tech Support•Revenue Generation and Growth Services •Fraud Mitigation•AI Operations, including data annotation and labeling•Back-office SupportTTEC Engage goes to market through a vertical approach with customized solutions thatinclude industry-specific talent, technology, certifications, and capabilities. For example, in following the Company’s standard accounting policies. Thefollowing tables present certain financial data by segment(in thousands).Thesignificant expense categories and amounts align with the segment-level information that isregularly provided to the CODM.Three Months Ended March31, 2025 Selling, general and administrativeDepreciation and amortization Other segment items(2)2,0127452,757Income from operations18,3255,86424,189Interest income4,580Interest expense(19,797)Other income (expense), net3,589 Notes to Consolidated Financial Statements(Unaudited)Three Months Ended March31, 2024 The Company hadoneclient that contributed in excess of 10% of total revenue for the threemonths ended March31, 2025; this client operates in the automotive industry and is revenue for the three months ended March31, 2025 and 2024, respectively. In addition, theCompany has other clients with aggregate revenue exceeding $100million annually and theloss of one or more of these clients could have a material adverse effect on the Company’sbusiness, operating results, or financial condition. To mitigate this risk, the Company’sbusiness arrangements with these larger clients are structured as multiple contracts with To limit the Company’s credit risk with its clients, management performs periodi