运营咨询点的分析和最佳实践：贸易便利化咨询点技术与统计报告

Trade facilitation enquiry points Analysis and best practicesfor operating enquiry points U N I T E D N AT I O N S C O N F E R E N C E O N T R A D E A N D D E V E L O P M E N T Trade facilitation enquiry points Analysis and best practicesfor operating enquiry points Requests to reproduce excerpts or to photocopy should be addressed to the CopyrightClearance Center at copyright.com. All other queries on rights and licences, including subsidiary rights, should be addressed to: United Nations Publications405 East 42nd StreetNew York, New York 10017United States of AmericaEmail: publications@un.orgWebsite: https://shop.un.org/ The designations employed and the presentation of material on any map in this work do not implythe expression of any opinion whatsoever on the part of the United Nations concerning the legalstatus of any country, territory, city or area or of its authorities, or concerning the delimitation ofits frontiers or boundaries. Mention of any firm or licensed process does not imply the endorsement of the United Nations. This publication has not been formally edited. United Nations publication issued by the United NationsConference on Trade and Development ISBN: 978-92-1-154731-3eISBN: 978-92-1-157936-9ISSN: 2708-1672eISSN: 2708-1680Sales No. E.26.II.D.10 Acknowledgement The study and the methodology to assess the enquiry points presented inTrade FacilitationEnquiry Pointswere prepared under the guidance of Torbjörn Fredriksson and Ángel GonzálezSanz, Officers-in-Charge of the UNCTAD Division on Technology and Logistics, Regina Asariotis,ad interim Chief of the Trade Logistics Branch, Poul Hansen, Chief of the Trade FacilitationSection, and Arántzazu Sánchez Belastegui, Economic Affairs Officer. Clariesse Chan-Proellerand Maria Bolotnikov led the work, with the support and contributions of colleagues from theTrade Facilitation Section of UNCTAD. Valuable contributions and comments were providedby Kjartan Sorensen, from the UNCTAD–UNITAR digital government capacity developmentprogramme. Table of contents List of Acronyms...............................................................................viForeword.........................................................................................viiIntroduction.......................................................................................xMethodology....................................................................................xiLimitation..........................................................................................xii Chapter I Enquiry point accessibility...............................................................1 A. Response rate and regional distribution..................................3B. Response times......................................................................5C. The WTO TFA implementation levels of responding countries.7D. Enquiry point organizational structure.....................................8E. Linkages between transparency levels and implementationof the WTO TFA.....................................................................12F. Challenges in accessibility: Countries that did not respond...14G. Summary...............................................................................17 Chapter II Responses: Content, format and best practice............................19 A. Acknowledgement mechanism..............................................21B. Response Format..................................................................22C. Additional content in responses............................................24D. Summary...............................................................................30 Chapter III Enquiry points as an integral part of trade information portals ortrade repositories...........................................................................31 Summary....................................................................................35 Chapter IV Recommendations..........................................................................37 A. Country response to enquiries...............................................39B. Response format and content...............................................41C. Other recommendations........................................................43 Chapter V Way forward....................................................................................45 Gaps between compliance and functionality......................................47Need for centralization........................................................................47Leveraging technology and TIPs for efficiency...................................47Role of NTFCs as a platform for sharing best practices and enquirypoint coordination...............................................................................48Development towards a standardized enquiry point framework........48Practical implications for stakeholders......................................