Driving digital transformationof the economy in Uganda Opportunities, policy reforms andthe role of mobile The GSMA is a global organisation unifying the mobile ecosystem todiscover, develop and deliver innovation foundational to positive businessenvironments and societal change. Our vision is to unlock the full powerof connectivity so that people, industry and society thrive. Representingmobile operators and organisations across the mobile ecosystem andadjacent industries, the GSMA delivers for its members across threebroad pillars: Connectivity for Good, Industry Services and Solutions, andOutreach. This activity includes advancing policy, tackling today’s biggestsocietal challenges, underpinning the technology and interoperability thatmake mobile work, and providing the world’s largest platform to convenethe mobile ecosystem at the MWC and M360 series of events. We invite you to find out more atgsma.com hhelpful, your strategic partner for digital and technology sectors,corporate affairs and regulatory, leadership and strategy to help achieveyour organisation’s goals with positive impact on society. www.hhelpful.com contact@hhelpful.com Authors Matthew Harrison-Harvey, hhelpfulJonathan Sandbach, hhelpfulAngela Wamola, Head of Africa, GSMACaroline Mbugua, HSC, Senior Director, Public Policy and Communications, GSMALinus Melly, Senior Policy Manager, GSMA Copyright © GSMA 2025 Contents Glossary of Abbreviations .........................................................................4Executive Summary................................................................................61. Introduction ......................................................................................121A. Digital economy country snapshot.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..131B. The impacts of digital transformation.................................................................151C. The role of the telecommunications sector in the digital economy.. .. .. .. .. .. .. .. .. .. .. .. .. .. ..161D. This Report.................................................................................................172. Telecommunications sector in Uganda.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .202A. The mobile telecoms market...........................................................................212B. The mobile money market ..............................................................................272C. Uganda digital strategies................................................................................282D. Regulatory and policy challenges in mobile sector.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..333. Potential Economic Impact of Digitalisation in Uganda...................................743A. Structure of the economy and policy objectives...................................................753B. The potential economic impact of digitalisation....................................................793C. Impact of digitalisation on the agricultural sector..................................................823D. Impact of digitalisation on industry and manufacturing.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..843E. Impact of digitalisation on the transport sector.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..863F. Impact of digitalisation on trade and services.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..873G. Impact of digital government ..........................................................................914. Policy recommendations.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .96Annexures ........................................................................................104 Glossary of Abbreviations Uganda digital economy - key findings andrecommendations Mobile telecoms and mobile sector in 2025: population living within mobileinternet coverage,but are not using it (“Usage Gap”)* population unique mobileinternet users (48% adult), contributing to NDP IV 45%population using internet objective* population network coverage, contributing to NDP IV 2030 objective of70% national broadband coverage * active mobile money accounts** mobile money transactions** population using smartphones** GSMA Digital Africa Index 2025: Digital Policy and RegulatoryIndex score Digital Nations and Society Indexscore Proposed policy recommendations contribution to NDP IV and DUV 2040: Device affordability, digitalskills, build trust throughsafety and security, anddigital government Use of digital technology toincrease domestic revenuemobilisation AND optimisesector taxation Sustainable infrastructureinvestment environment Implement policy reformroadmap and modernizationof regulation Proposed policy recommendations impact by 2030: UGX 11 bn unique mobile