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Solve the challenges of thriving in an experience-led economy The continuing growth of digital technologies, including therecent advances in AI capabilities, challenges businesses to keepup. Many enterprises are under pressure from their investors toscale AI and factor the human productivity benefits from the latestdevelopments in Generative AI driven by Large Language Models This is the purpose behind TP Infinity, Teleperformance’s globaldigital consulting team, which delivers a holistic approach toenabling companies around the world to create successful Too many businesses take a piecemeal approach to this. Eachteam that plays a role in the customer journey finds a vendor whocan approach the problem from its unique perspective, whetherthat’s marketing, customer service, IT, operations, or any other Success requires an integrated approach from a partner withthe breadth of expertise to meet the needs of all the groupsand geographies involved in delivering CX, and who can provideexactly the support that’s needed, whether that’s developing Create faster, more efficient, enhanced CX Our portfolio of services enables businesses around the world totake a comprehensive long-term view while getting the tailoredhelp individual departments need now. Built on a proven track TP Infinity brings together expertise in consulting, technology,data, and digital marketing services to help any organization Let’s take a closer look at each service and the value it provides to clients. Consulting: We deliver real impact Teleperformance understands how, in addition to evolvingcustomer preferences, intense competition and marketdisruptions force firms to constantly upgrade their strategy. Ourconsulting team brings years of expertise and success to helping Our expertise has delivered strong outcomes for clients,including: We use Six Sigma and Design Thinking and leverage our deepdomain, industry, and technical expertise. After assessing thecurrent state of CX, workforce, operations, and processes, weprovide strategies that enable organizations to improve CX and $32Min annual savings fromcapacity restructuring 20%operational costreduction through Technology: We take a 360-degree approach Teleperformance takes end-to-end ownership of deliveringtechnology projects for our clients, in partnership with theirIT teams. Projects start with initial discovery and solutioningworkshops, move through agile development and project With our help, clients have achieved results including: Our proven, award-winning transformation framework (T.A.P.™)and partnerships with industry-leading hyper-scalers as wellas innovative tech startups enable us to create the technicalfoundation for tailored customer journeys. With our AI-firstapproach, businesses can engage customers, build loyalty, reduction in operatingcosts through reduction in CAPEXby transitioning fromon-premises telephony 18-20% increase in productivitythrough AI-based agent increase in CSAT enabledby improved knowledge Data analytics: We make things clear Teleperformance helps organizations get full value and insightfrom the vast amount of data they have. In this fast-paced world,brands need to understand customer sentiment in real time, so Our team brings together wide expertise from data analysts,engineers, and scientists to cloud experts, solution architects,ETL experts, BI/MI experts, and AI advisors and SMEs. Weenable organizations to model and manage data, create Our insights have helped clients substantially improveperformance, including: increase in margin byimproving collections 57% Marketing: We create human connections Our marketing team has helped clients upgrade their BX,including: When customers choose one brand over another, CX isfundamental, but brand experience (BX) is also crucial in helpingcustomers make buying decisions. Teleperformance enrichesthe customer journey with data-driven, personalized, one-to- We bring together the ability to leverage data and analytics withmarketing communications and media strategy, the creativity toproduce compelling content and brand activations, engagementexpertise and community building, and the innovation to pioneerfresh approaches to BX. Our goal is to help organizations $12Min direct sales throughWhatsapp with agilecampaigns See what TP Infinity can do for your business CX transformation in the digital world is more complex than it’s everbeen. Success encompasses an understanding of external marketfactors, internal operations and processes, what customers are saying Success requires vision, the ability to analyze where an organizationis, determine where it needs to go, and create a roadmap thatincorporates a million tiny details across time, geography, and Success also requires a trusted partner. Teleperformance has beenhelping businesses around the world transform CX for over fourdecades and we bring everything we’ve learned along the way to TPInfinity. We bring long-term commitments to our client