人工智能在行动：行业领先的品牌如何已经收获了人工智能工具的回报

AI in action How industry-leading brands are already White Paper AI in action Today, staying competitive involves more than justoffering great products or services. Businesses nowneed to ensure outstanding customer experiences thatbuild loyalty and trust. AI has emerged as a powerful Read on to learn how industry-leading businessesacross sectors are already harnessing AI to boost sales,improve debt collection, elevate customer support, and Streamline CX with AI AI in customer support involves using technologies such as machine learning,natural language processing (NLP), and predictive analytics to automate routinetasks, provide instant responses, and offer data-driven insights. This not only COST REDUCTION PERSONALIZATION EMPLOYEESATISFACTION EFFICIENCY ANDSPEED Automating routinetasks reducesoperational costs and AI analyzescustomer data totailor interactions, AI-powered systemscan operate roundthe clock, ensuringcontinuous support. AI tools offloadundesirable, mundanetasks so that live TPexperts can focus ondelivering exceptional, AI can process vastamounts of dataquickly, providing Enhancing employee satisfaction with AI Implementing AI in customer support plays a pivotal role in improving employee satisfaction byoffloading monotonous and repetitive tasks and enabling TP experts to concentrate on more rewardinginteractions. By automating routine operations like data entry, call logging, and straightforwardinquiries, AI reduces the workload on human experts, minimizing burnout and job dissatisfaction. Thisshift in responsibility allows employees to engage in tasks that require critical thinking, creativity, andemotional intelligence (EI) —competencies that are more fulfilling and commendable. Consequently, Using AI to address mundane tasks allows employeesto engage in tasks that require critical thinking, Intelligent, industry-leading AI tools Only TP can offer the global scale, deep industry understanding, processexcellence, and AI-powered solutions that help our clients create acompetitive advantage – all balanced by human understanding and These innovative solutions can be truly transformative in how theyenhance the operational efficiency, CX personalization, and overallbusiness results. See how we are pioneering the next generation of Having completed thousands of business transformation projects overthe past four decades, we have developed many of our own proprietary,AI-powered tools. Plus, TP is a strategic partner with many of the world’s Advanced, proprietary tools “Frost & Sullivan commends TP for its ongoing excellence andpioneering leadership role in addressing today’s demands and TP Recommenderuses advanced analytics and conversational AI to predict customer behavior, generate insights from customer interactions, and providerelevant recommendations during customer interactions. TP Interactallows businesses to gain intelligent insights from customer interactions at scale by processing interaction data across multiple languages andmultiple channels including voice, chat, email and social media. “TP has built strong technology capabilities, including advanceddata analytics and CX advisory services, helping the company TP Power Steeringuses Generative AI to translate between languages, offer response recommendations to live experts, and provide automated call summaries. AI in action Real clients,real results There’s a reason that our average client relationship lasts nearly 13 years. We reinforce the trust they place in TPevery day through continuous innovation and a constant curiosity to find opportunities for improvement. AN AMERICAN TECHNOLOGY COMPANY MULTINATIONAL FOOD AND BEVERAGE SERVICES COMPANY The client needed to improve sales and reduce the number of repeatcalls. TP Interact was then implemented to analyze all customerinteractions, focusing on quality audits, repeat and refund tracking, A major food and beverage company in LATAM wanted to boost sales andbetter understand and even predict customer behaviors. TP Recommenderand TP Interact provided insights into customer preferences, helping to tailor BUSINESS RESULTS: BUSINESS RESULTS: 100% 70% 27% IMPROVEMENT IN SALESCONVERSION INCREASE INREVENUE PER INCREASE INSALES 26%REDUCTION IN (8 PERCENTAGE POINT)IMPROVEMENT IN NPS AI in action:Improving debt collection rates MULTINATIONAL BANK INTERNATIONAL BANK A US-BASED RETAILER The client wanted to improve liquidationrates for late-stage recovery accounts. So, TPRecommender was used to identify the root An international bank leveraged AI for itscollections service, using TP Recommenderto optimize debt recovery. By predicting The client wanted to improve liquidation ratesand outperform their competitors in pre-chargeoff collections. So, TP Recommender was used BUSINESS RESULTS: BUSINESS RESULTS: BUSINESS RESULTS: 8.78% 11.2% INCREASE IN LIQUIDATION RATESCOMPARED TO THE COMPETITOR INCREASE IN REVENUE HIGHER LIQUIDATION RATE THANCOMP