工作重塑：人机协作的崛起

The Rise of Human–AICollaboration January 2026 TABLEOF CONTENTS Foreword Objectives and Research Methodology Key Insights and Takeaways From Execution to Outcomes: AIRedefining HiringThe Rise of Human AI CollaborationThe ChallengesThe SolutionsThe Actionable0102030405 Foreword The nature of work is undergoing a fundamental shift. As artificialintelligence becomes increasingly embedded in how organizationsoperate, the relationship between humans and technology is beingredefined. For India’s technology sector—an engine of globalinnovation—this moment presents both immense opportunity andimportant responsibility. The success of AI will not be defined by technology alone, but by howeffectively it augments human capabilities, empowers employees,and aligns with organizational purpose. Building this balance requiresthoughtful leadership, deliberate investment in skills and culture,and reimagining of work models that place humans at the center ofinnovation. This report explores how Human–AI collaboration is reshaping waysof working across the Indian technology industry. It seeks to unpackthe evolving role of talent in an AI-enabled workplace, highlights thekey challenges organizations face as they integrate AI into everydaywork, and showcase how leading organizations are responding to thesechanges. At its core, the report aims to provide practical and actionableguidance to help enterprises create a human-plus-AI ecosystem that isproductive, inclusive, and future-ready. We hope this report serves as a meaningful reference for business andHR leaders as they navigate the next phase of transformation—onewhere Humans and AI work together to unlock new possibilities forgrowth, resilience, and long-term value creation. Sashi KumarManaging DirectorIndeed India Ketaki KarnikHead, ResearchNasscom Insights Key Insights and Takeaways The Rise of Human AI Collaboration The Challenges The Solutions 55%+highlighted Incomplete/ low-qualityoutputs with AI, underscoring AI is notindependent and human oversight remainscritical Upskilling workforce and redesigning jobroles- Key to navigate challenges 20-40%of the work is being donethrough AI across functions Professional Skills and Learning Aptitude-Top skills in demand across levels Top KPIs for AI Usage -CustomerSatisfaction and Employee Productivity ~40%sight lack of workforce preparednesson skills required in the AI Age Big push towards working from office,to drive learning and collaboration, thoughhybrid maintains dominance 30%+emphasized Junior and Mid levelemployees most adversely impacted by AI 95%+using or planningto use AI Agents The Actionable – For Human AI Collaboration Success Secure and Responsible AIImplementation Plan10 Conducive Culture, ChangeManagement and Trust Employees to focus on buildingCapability and Adaptability Continuous Learningand Skilling Objectives and Research Methodology Objectives Over the past few years, there has been a rapid evolution across the nature of work which isonly getting more complex as AI makes inroads across the way we work. With this pretext inmind the report aims to: Understand how Human-AI collaboration is reshaping the ways of working in the technology sector in India Highlight the key challenges How organizations are trying to solve for the same Actionable to make human + AI a success Research Methodology The report draws on findings from a survey of HR leaders within the technology sector,complemented by validation through structured discussions with senior HR leaders. Theoverall methodology is anchored in three key components: Structured survey– of120+HR leaders across technology industry In-depth, structured interviews- Conducted with15+leaders across tech industry including IT Services, BPM,ER&D and Products ecosystem Secondary Research- The study was further supported by insights and examples through a review of reliablesecondary sources Hiring focus shifting from “execution” to “outcome andcapability” Around One-fourth of the work in technology organizations is beingdone using AI, driving an improvement of 25-35% across key KPIs HR and IT Admin Function leads in leveraging AI AI usage across Business Functions in Technology Organisations •20-40%of the work is being done through AI across functions •~30%of the organizations highlighted 20-40% of the operations being done through AI, in HR and IT/Admin Functions, respectively.–AI adoption supports in handling scale and complexity with speed, automating high-volume,repetitive work while improving productivity and reliability. Core Operations lead in Leveraging AI •~35%of the organizations highlighted more than 40% of the work is being done primarily throughAI–45%of the respondents highlighted that over 40% of the software development is done by AI,followed by 39% and 37% in Intelligent automation and BPM, respectively. AI usage for specific tasks/services across core business operations Impact on key KPIs •On an aver