2026年智能体式自动化与AI智能体趋势报告

Trends The Year of Proof Over Promise Artificial intelligence (AI), agentic AI and AI agents are taking the market by storm,handling increasingly more complex work, taking actions and making decisions withless human intervention. 2026 is becoming the year of proof over promise. The hype Introduction In our 2026 predictions, we launch straight into the biggest questions about agentic AIand automation today and where it’s all headed. Contents In 2026, agentic automation willredraw the enterprise map. Thequestion is no longer capability, it’scontrol. The future won’t belong to ROI ProofOver Promise Measuring the Value of AI ROI Proof Over Promise Measuring the Value of AI AI budgets are increasing. Yet AI’s return on investment (ROI) is undermore scrutiny as organizations try to determine what they’re getting forthe large sums they’re investing. Proving AI’s value will be crucial in this Only 15% of AI decision-makersreported earnings before interest, taxes,depreciation and amortization (EBITDA) Focus on the metrics that will deliver real impact and what agents canactually deliver, such as better customer service or faster processing times.Redesign processes where possible to take full advantage of agentic Forrester, Predictions 2026: Artificial Intelligence,October 2025 By 2028, 90% of B2B buying will be AI agentintermediated, pushing over $15 trillion of TOP TIPS 1.Pick a use case that can be well-defined and isn’t too big or 2.Measure the “as is” process before AI so you know what Gartner, Gartner Unveils Top Predictions for IT Organizationsand Users in 2026 and Beyond, October 2025. 3.Communicate successes and build awareness of AI “The difference between promise and proof is disciplined orchestration — leveragingautomation, models and people to drive tangible value. AI success isn’t measured by —Satish Shenoy, VP Global Technology Alliances and AI Strategy ROI Proof Over Promise What we’reseeing “AI budgets increase, but, at the same time, ROI comes under scrutiny as companies try tofigure out what they’re getting for the large sums being spent. Success will depend on setting —Natalie Keightley, VP and Co-Head of Marketing VOICE OF THE CUSTOMER “Strategic human involvement creates better outcomes. In my AI proof of concept (POC),human approval gates aren’t bottlenecks – they’re quality control points where business Org Readiness IsKicking Up a Notch Rethinking the Business Org Readiness Is Kicking Up a Notch Rethinking the Business This new era of AI will focus on rethinking operating models toaccommodate a new way of working. That means actively rampingprograms to restructure the workforce and associated skills – putting new of organizations still live in the industrialage, while 9% have agile or product In all the excitement around agentic AI, it’s easy to lose sight of the biggerpicture. That is, the preparation and planning. Methodologies like theSS&C | Blue Prism® Enterprise Operating Model (EOM) can provide step-by-step guidance for designing, integrating, deploying and scaling AI McKinsey, The Agentic Organization: Contours of theNext Paradigm for the AI Era, September 2025. Ungoverned gen AI in commercial appswill cost B2B companies more than $10 TOP TIPS 1.Rethink how your business functions from the ground up 2.Identify a methodology to guide your AI implementation Forrester, Predictions 2026: B2B Marketing, Sales,And Product, October 2025 3.Upskill employees to get the most from this new AI-powered “In a time where AI is everywhere, complacency is the most significant threat to organizationalevolution. Embrace the challenge by investing in upskilling your workforce and redefiningroles to harness the full potential of technology. Transformation doesn’t come from following Org Readiness IsKicking Up a Notch —Michael Marchuk, VP Strategic Advisory “In 2026, it’s not just about having AI capabilities, it’s about how well they’re embedded intothe way the business operates. Upskilling will be critical, with human-in-the-loop AI becomingthe standard for responsible use. The SS&C | Blue Prism® Enterprise Operating Model (EOM)will act as a collaborative governance solution, helping organizations align strategy, delivery What we’reseeing —Emma Kirby Kidd, Head of Methodologies VOICE OF THE CUSTOMER “In today’s world, anyone working in IT or computer technology needs at least some basicunderstanding of AI. Even just using something like ChatGPT can help introduce users to AI-Human CollabIs Taking Shape The Age of Upskilling AI-Human Collab Is Taking Shape The Age of Upskilling By 2028, 38% of organizations will haveAI agents as team members within humanteams. Blended teams – where humans and With the spike in AI usage, we’ll see more organizations move towardsAI-human collaboration via orchestration. More non-technical peoplewill use AI tools via user-friendly applications and prebuilt models, withlarger enterprises mandating AI training for their em