2026年商业与支付趋势报告：级联创新：支付领域投资如何创造新机遇与新体验

How investmentsin payments are Table of Contents 3Executive Insight 4Introduction5Global insights from the experts6Defining business size7Trend 1—AI is your shopping agent:Agentic commerce is taking shape15Trend 2—Payment is everywhere:How the POS revolution is unfolding21Trend 3—Embedded finance gets more accessible:Embedded finance lets Main Street LETTER FROM CAMERON:Executive insight This is an industry where innovation and technological change are constants, and that paceof change continues to accelerate. In just the past few years, we have seen transformationin the way people order and pay thanks to the proliferation and transformation of self-service In the coming months and years, we expect further – andperhaps massive – changes in how people pay as agenticcommerce activates the power of AI from search throughpurchase. In addition, we are seeing—especially in theUS—significant interest in instruments such as stablecoins, In the end, for a technological leap to take hold, theconfluence of consumer and business adoption is critical.That may argue for caution with some technologies,especially among small and medium-sized businesses(SMBs), as innovation budgets are not limitless. Past Cameron BreadyChief Executive Officer Of course, for a trend to become a truly enduring part of thepayment ecosystem, both business acceptance and That said, innovation investments by businesses are anecessity. Businesses may be able to wait for proof ofconcept and some initial use cases, but rarely can they affordto ignore trends as they take shape. For example, thepotential for agentic commerce to rewrite the expectations Take the way POS has moved from the counter to mobiledevices. This happened not because regulators demanded it,but because businesses found a use for it and consumershave embraced it. In areas such as instant payments, This report provides an overview of the trends shaping thefuture of the payments industry. We recognize that constantchange can be dizzying, and it is our goal to help ourstakeholders understand what is coming and how to getready. That way, everyone will have a place in our economy— This does not mean regulatory involvement is unimportant orirrelevant. Constructive regulatory engagement andencouragement through standards-setting are essential toinnovation. As we have seen in both instant payments and CHARTING COMMERCE’S NEXT SHIFT:Introduction The nonstop change andtransformation of payments cangive off the impression of adeluge. In truth, the changescascading through commerceare incremental and steady, andsometimes take years to develop. The common denominators are steady investment andattention by many stakeholders in the payment space.Whether they are large multinational enterprises or small andmedium-sized businesses (SMBs), the decision-makers andinnovators in commerce and payments are constantly probing Bottom line: The 2026 trends we have identified reveal anappetite for efficiency and change—and wherever consumersare willing to go, businesses will charge ahead. The steadymaturation of agentic commerce will be sure to test thatpattern. After all, if consumers are going to trust AI agents topurchase for them, they will need to trust the underlying The bottom line is this: There are no “off” days fortransformation in commerce and payments. Each newinvestment in creating a more seamless, secure and trustedrelationship in payments leads to greater opportunitiesfor innovation. It’s a flywheel effect like no other, and our THE RESEARCH FUELING OUR 2026 OUTLOOK:Global insights fromthe experts To create this report, we built a foundation of insightfrom two primary sources. First, we held detaileddiscussions with leaders deeply familiar with the majortrends driving payments, consumer behaviors, B2B These experts are decision-makers and leaders fromleading financial institutions, businesses and paymentnetworks. We also surveyed 600 global professionals This combination of qualitative and quantitative insightprovides a full spectrum of understanding how What is the annual revenueof your business? HOW WE SEGMENT THE MARKET:Defining business size $5 billionto less than$10 billion$10 billionor moreENTERPRISE$1 billionto less than$5 billion Throughout this report, we refer to three types ofbusinesses: enterprises, which are defined asthose with $1 billion or more in revenue; midmarketbusinesses, which have between $50 million and$1 billion in revenue; and SMBs, which have up to$50 million in revenue. These categories are $50 millionto less than$100 million$100 millionto less than$500 million$500 millionto less than$1 billionMIDMARKET $10 millionto less than$25 million$25 millionto less than$50 millionSMBsLess than$10 million AI is yourshoppingagent: AgenticCommerce Business awareness In every sphere of business, AI isrewriting the rules of productivityand process. In commerce, thetransformation is just beginning. For many businesses, AI’s initial application came