2025年企业人工智能现状报告

OpenAl ForewordForeword At OpenAI, our mission is to ensure thatartificial intelligence benefits all of humanity,and helping enterprises solve problems iscentral to this mission.AtOpenAl,ourmissionistoensurethatartificial intelligencebenefitsallofhumanityandhelpingenterprisessolveproblemsiscentraltothis mission. The majority of economically valuable activity takes place insideorganizations, where innovation translates directly into improved outcomesfor workers, customers, and other stakeholders. Enterprise problems alsopresent the hardest technical challenges for frontier intelligence, requiringreliability, safety, and security at scale. The revenue generated from solvingthese problems can help fund broad, free access to powerful AI for hundredsof millions of people worldwide.The majority of economically valuable activity takes place insideorganizations, where innovation translates directly into improved outcomesfor workers, customers, and other stakeholders. Enterprise problems alsoreliability, safety, and security at scale. The revenue generated from solvingthese problems can help fund broad, free access to powerful Al for hundredsof millions of people worldwide. For much of the past three years, the visible impact of AI has been mostapparent among consumers. However, the history of general purposetechnologies—from steam engines to semiconductors—shows thatsignificant economic value is created after firms translate underlyingcapabilities into scaled use cases. Enterprise AI now appears to beentering this phase, as many of the world’s largest and most complexorganizations are starting to use AI as core infrastructure. For much of the past three years, the visible impact of Al has been mostapparent among consumers. However, the history of general purposetechnologiesfrom steam engines to semiconductorsshows thatsignificant economic value is created after firms translate underlyingcapabilities into scaled use cases. Enterprise Al now appears to beentering this phase, as many of the world's largest and most complexorganizations are starting to use Al as core infrastructure. More than 1 million business customers now use OpenAI’s tools. This reportbrings together evidence from de-identified and aggregated enterpriseusage data and a variety of other sources to provide a grounded view of howAI is being deployed inside organizations today.More than 1 million business customers now use OpenAl's tools. This reportbrings together evidence from de-identified and aggregated enterpriseusage data and a variety of other sources to provide a grounded view of howAl is being deployed inside organizations today. ForewordForeword Four keyfindings stand outFourkeyfindingsstandout 01Enterprise usage is scaling, with deeper workflow integration. ChatGPT messagevolume grew 8x and API reasoning token consumption per organization increased320x year-over-year, demonstrating that more enterprises are using AI and theirintensity of usage has increased.01volume grew 8x and API reasoning token consumption per organization increased32Ox year-over-year, demonstrating that more enterprises are using Al and theirintensity of usage has increased. 02Enterprises that leverage AI are experiencing measurable productivity and business impact.Enterprise users report saving 40–60 minutes per day and being able to complete newtechnical tasks such as data analysis and coding. Case studies indicate AI is contributing toimportant outcomes such as revenue growth, improved customer experience, and shorterproduct-development cycles.02Enterprises that leverage Al are experiencing measurable productivity and business impact.Enterprise users report saving 4O-6O minutes per day and being able to complete newtechnical tasks such as data analysis and coding. Case studies indicate Al is contributing toimportant outcomes such as revenue growth, improved customer experience, and shorterproduct-development cycles. 03Enterprise growth is global and rapidly accelerating across industries. Over the past sixmonths, international adoption has surged as organizations worldwide deepen their use of AI,complementing continued strong momentum in the U.S. In the past 12 months, the mediansector grew by more than 6x, with the technology sector leading the pack at 11x.03Enterprise growth is global and rapidly accelerating across industries. Over the past sixmonths, international adoption has surged as organizations worldwide deepen their use of Al,complementing continued strong momentum in the U.S. In the past 12 months, the median 04Awideninggapisemergingbetweenleadersandlaggards.Frontierworkersaresending6xmoremessagesandfrontierfirmsaresending2xasmanymessagesperseatthanthemedianenterprise.There’sasubstantivegapinthelikelihoodtoutilizethemostcapableAItoolstoday,despitebroadavailabilityofthesetools.Modelsarecapableoffarmorethanmostorganizationshaveembeddedintoworkflows,andthispresentsanopportunityforfirms.04A widening gap is emerging between leaders and laggards. Fron