2025年运营领域人工智能现状报告

The state ofAI in operations2025 In January 2025, we surveyed over 1,000 managers and senior business leaders to learn aboutwhere they are in the process of AI adoption and what impact AI technology is having on their operations. glide.info/ai Table of contents Key takeaways3A snapshot of AI adoption4Who is using AI4Impact: anticipation vs. reality5Investment6The AI adoption curve8AI Adopters8AI Planners10AI Rejectors11AI implementation14Motivation14Use cases15Tools16Success18AI agents19Who isusing AI agents20How AI agents are being built21Number of AI agents deployed23Challenges and barriers to AI adoption24Security24Lack of knowledge24Integration25AI barriers by industry25Internal conflicts26Will AI take our jobs?27Conclusion29Study methodology30 AI is being adopted at a faster rate than any tech weʼve seen before. It tookGoogle over a decade to surpass a billion queries a day1. ChatGPT reached thatnumber in just two years2. AIʼs rapid pace, seemingly taking over businesses and news cycles overnight, makes you wonder if the wholething is just hype. In fact, thatʼs what we expected to find when we started off on this survey. We couldnʼt havebeen more wrong. When the results came back, it turned out that businesses are actually underestimating the positive impact AIwill have on their operations. Our January 2025 survey of over 1,000 managers and business leaders found that AI adoption is well underwayacross business operations. We learned who is ahead of the curve and who is struggling to catch up. We alsouncovered some key information on how different businesses are using AI to contribute to their success, givingthem a crucial competitive edge. Key Takeaways:AI adoption is underway acrossbusinesses, and the outlook is positive AI adoption rates are high and climbing quickly Our survey found that28%of businesses are already using AI, and another45%have active implementationplans underway. Businesses are very optimistic about AI's potential impact Of the businesses surveyed,28%expected AI to have a transformational impact, and59%believed its impactwould be somewhat positive. In real-life use, businesses report AI's transformational impact is even higher Of the population that has already adopted AI,51%report that ithashad a transformational impact on theiroperations. Businesses using AI are planning to increase their investment in 2025 34%of businesses planning to use AI plan to spend over$100,000, while57%of those already actively usingAI in their operations plan to spend$100,000or more. Tech companies and IT teams are at the front of the curve Theyʼre adopting AI faster, using more integrated AI tools like custom agents (72%of tech companies alreadyhave AI agents deployed), and reporting higher levels of success with them. Other industries—such asconstruction, manufacturing, and retail—face challenges like lack of knowledge, internal conflict, and tools thatwon't integrate with legacy systems. This report unpacks those barriers. A snapshot of AI adoption The vast majority of business leaders believe AI will have a positive—if not transformational—impact on theiroperations, and AI adoption is well underway across many industries. 73% of businesses are already using AI or have active plans to Almost three-quarters of businesses either already use AI or have active plans to roll it out. A fifth of businessesreport that they want to implement AI but arenʼt sure how. Only a small minority of respondents indicate thatthey have no interest at all in AI implementation. Overall, the trend is moving quickly toward widespread AI usein businesses over the coming year. Based on this data, we categorized survey respondents into 3 groups in order to learn more about wherebusinesses are already proving successful and why other businesses are further behind in their AI adoption.: The real life impact of AI is significantly higher than businesses expect Businesses have positive expectations for how AI will impact their operations, with 28% anticipating it would betransformational for them and 59% expecting a somewhat positive impact. While some leaders expresspessimism, they are few in number. Once businesses start using AI, 52% report that it has had a transformational impact on their operations. AI isoutperforming peopleʼs expectations across the board. This impact appears across businesses using all types of AI tech, with no/low code platforms topping the list intransformational impact. Businesses are investing more in AI Businesses planning to use AI in 2025 are investing significant resources into it—and for more than the cost of aChatGPT Pro account. 39% of businesses are allocating between $10,000 and $99,999 for 2025, with the nextlargest segment, at 29%, investing between $100,000 and $499,999. Manufacturing, transportation & logistics, retail, and tech are allocating the most budget towards AI, with over50% of respondents planning to invest over $100,000 in 2025. The businesses that