为未来的需求准备您的ServiceNow平台

Prepare your ServiceNowplatform for future demands Fit4Future: ServiceNowCMDB/CSDM Assessment The benefits of a strong, optimized CMDB We deliver a comprehensive evaluationof your configurationmanagement database(CMDB) and its alignmentwith the Common ServiceData Model (CSDM). An optimized CMDB is essential for meeting today’s operational needs andpreparing your ServiceNow platform for transformative opportunities that willshape your operational future. Accurate data, alignment between IT and business, real-time visibility across allinfrastructure and services and scalable operations create the foundation foradvanced IT operations management and support emerging and advancingtechnologies like AI. This foundation empowers AI agents with trusted andaccurate configuration data, enabling confident decisions and fully autonomousworkflows across the enterprise. Our ServiceNow specialists usethis evaluation to develop animmediate tactical action plan foryour organization. Elevate your IT operations By aligning ITSM and ITOM processes, you can proactively predict, detectand prevent outages, improve mean time to repair (MTTR) and increasethe efficiency of IT operations. With a strong foundation for IT operationsmanagement excellence, event management, predictive AIOps andautomated remediation, you improve IT and digital service availability,security and operational efficiency. We also create a long-term strategicroadmap to prepare your ServiceNowinstance to support the demands ofyour digital strategy. Support business goals Implement ServiceNow modules like CSM and IT Asset Management(ITAM) and accelerate value realization and ROI from ServiceNowinvestments so your organization is ready to scale and innovate. With anoptimized CMDB, you can optimize cost, gain efficiency in asset usage andconsumption with accurate CI information and adopt AI-driven workflowsthat enhance decision-making and operational capabilities. Enhance compliance and governance In regulated industries, compliance with frameworks like NIST and DORAis non-negotiable. A high-quality CMDB closes governance gaps, reducesrisks and ensures your IT systems meet stringent regulatory standards. An optimized CMDB is yourfoundation for service operationsexcellence, enabling advancedcapabilities in areas such as IToperations management. It alsounderpins nearly every ServiceNowmodule, serving as the singlesource of truth across the platform. Prepare for the future A Fit4Future CMDB prepares your ServiceNow platform for the nextgeneration of ITOM capabilities and AI-driven innovations. By addressingfoundational gaps and aligning with best practices, you can integrateadvanced technologies like predictive analytics, automated workflows andintelligent decision–making to stay competitive and agile. Benefits you can measure Recommendations you can act on We give you comprehensive recommendations to drivemeaningful change: Improved data accuracy Strengthen the integrity and reliability of your CMDB. •Detailed report:A thorough analysis highlightingstrengths, weaknesses and recommendations•Remediation plan:Prioritized, actionablerecommendations for immediate andfuture improvements•Executive summary:A presentation-ready document forC-level decision-makers and operational leaders•Best practices:Access to technical documents andguidance from industry experts Increased efficiency Optimize IT operations, reduce manual overhead andstreamline processes. Enhanced adoption Improve alignment between the CMDB and businessobjectives, increasing user confidence. Strategic readiness Position your CMDB to support initiatives such as ITOM,AI and automation and unlock the potential of predictiveanalytics, automated workflows and intelligentdecision-making. Get started Unlock the full potential of your ServiceNow platformContact us to schedule your assessment and takethe first step toward a more efficient, reliable andfuture-ready CMDB. A process you can trust Our Fit4Future CMDB/CSDM Assessment is designed touncover areas for improvement and provide a roadmapfor success. We take a structured approach to ensure thatrecommendations are practical, actionable and aligned withyour strategic objectives. Turn ServiceNow into astrategic asset with a CMDBthat’s set up for success. Our methodology 1. Review:A technical deep dive into your CMDB’sconfiguration and alignment with best practices toidentify gaps and opportunities for improvement. 2. Interview:Stakeholder surveys and one-on-oneinterviews provide insight into user sentiment, adoptionchallenges and perceptions of the CMDB’s value withinyour business. 3. Observe:Expert analysis of collected data reveals criticalinsights and areas that need immediate attention. 4. Recommend:Tactical and strategic action plans arecrafted to prioritize both short-term fixes andlong-term improvements. Visit services.global.ntt to learn more. NTT DATA is a global innovator of digital business and technology services,