应对变革：适应人工智能驱动的工作世界

Workingthrough changeAdapting to an AI-driven world of work Contents - About the research- Foreword from our CEO- Key findingsSection one:Employers have a responsibility to prepare their workersSection two:Employers must upskill a generation of future-ready talentSection three:Workers want internal mobility, but employers fail to see the valueSection four:AI impact reveals high-value human potentialSection five:Build trust in AI to enable every employee to do their best work-Recommendations- Appendix About the research Now in its fifth year, the Global Workforce of the Future researchinvestigates the changing world of work from the perspective of workers.This year, our research focuses on how to work through change andthe impact on work of artificial intelligence (AI). This report providesguidance to organisations seeking to develop an adaptable andfuture-ready workforce. The Adecco Group surveyed: 35,000 workers across 27 countries APAC (8,040) Americas (9,555) EMEA (17,405) Fieldwork was conducted in July and August 2024 in local languagesvia an online, self-administered survey lasting 20 minutes on average. Argentina1000Brazil1000Canada1025Mexico1000USA5530 The data is representative with a confidence interval level of 95%,and quotas were set to ensure a national representative sample byage and gender in each country. For more demographic information, please see theappendix. Meet our respondents Respondents with supervisory responsibilitiesaccount for three-fifths of the sample Nationally representative across age and gender Employed at the time of survey, across a widerange of sectors Two-fifths of respondents are agency workers Respondents are mostly white-collar workers(84% vs. 13% blue-collar workers*) Represent a wide range of job functions,across 29 categories One-fifth of respondents are Smart Industryworkers^ Respondents are mostly employed full time(35+ hours a week vs. 13% employed part time,up to 35 hours a week) Forewordfrom our CEO Foreword from our CEO As we move into an age shaped increasingly by ArtificialIntelligence (AI), employees around the world are adapting toa new reality where change is measured in months rather thanyears. Adjusting, adapting and re-skilling are now in almost constantflux. Employers too face quickly evolving challenges that must beovercome to reap the real productivity gains promised by AIwhile at the same time guiding staff to reach their full potentialin the workplace. However, this progress is uneven, and more guidance fromemployers is required. Only a select group that we have identifiedas future-ready workers, are making the most of opportunities todevelop their careers. These employees, adaptable and ambitious,are prepared to seek alternative opportunities if they don'texperience growth where they are. This is why I am convinced that employers must act to make theirbroader workforce future-ready by offering upskilling, careerprogression, and a workplace environment that embracessustainability for all. The technologies among us – and those yet tocome – call for urgent and adaptable action by businesses to makesure their workforces remain engaged, productive and excited bythe opportunities that lay ahead. The Adecco Group’s Global Workforce of the Future research, nowin its fifth year, continues to offer insights into how AI is reshapingthe labour market and guidance to organisations navigating anuncertain landscape. This year’s report examines the productivitygains from AI and how workers from around the world must besupported by their employers to remain adaptable and futureready. The findings are little short of remarkable. Denis Machuel, Chief Executive Officer, the Adecco Group It is true that employees continue to prioritise job security, butthey are also showing a drive for personal development, with manyseeking to make the most of the opportunities that AI presents.We see workers around the world embracing the shift to worksmarter and more creatively, leveraging AI technologies. Key findings Employers must upskill a generationof future-ready talent Employers have a responsibility toprepare their workers Workers want internal mobility,but employers fail to see the value Are workers losing faith in their employers' commitmentto their development? More employees want to seeinternal mobility, but fewer are choosing to stayspecifically to be upskilled. With support from their employers, a minority groupof workers are outperforming the rest. Companiesmust commit to skills growth to increase this segmentof their workforce and train future leaders. Workers are worried about an uncertain future:economic climate and job security are front of mind.More are staying in their jobs, but AI's impact onstability has been underestimated over the last 12months and employees are looking for guidance. of the sample are future-ready workers.They are adaptable, willing to be flexiblewith their career plans, and are proactiveabout grow