释放业务价值：将AI整合到您的S/4HANA旅程中

Integrating AI intoyour S/4HANAjourney PwC This publication has been developed in collaboration between Strategy&,PwC’s global strategy consulting business, alongside PwC industry andfunction experts. Together, we transform organizations by developingactionable strategies that deliver results. At PwC, we help clients build trust and reinvent so they can turn complexityinto competitive advantage. We’re a tech-forward, people-empowerednetwork with more than 365,000 people in 136 countries. Across auditand assurance, tax and legal, deals and consulting we help clients build,accelerate and sustain momentum. Find out more at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms,each of which is a separate legal entity.Please see www.pwc.com/structure for further details. www.pwc.com Contacts GermanyFlorian StürmerPartner, Strategy& Germany+49-170-223-8375florian.stuermer@pwc.com Philipp StroblDirector, Strategy& Germany+49-1511-176-1514philipp-marcel.strobl@pwc.com David GroßDirector, PwC Germany+49-160-441-2227david.gross@pwc.com About the authors Florian Stürmeris a Partner at Strategy& Germany and a member of the Digital and TechnologyStrategy as well as Industrial Products practices. He is an expert in developing digital strategiesand operating models, and leading large-scale digital and IT transformations. Philipp Stroblis a Director at Strategy& Germany and a member of the Digital and TechnologyStrategy as well as Industrial Products practices. He is an expert in large-scale digital and ITtransformations, with a focus on SAP. He advises clients along the whole transformation journey,from the strategy to the execution phase including assessments of transformation programs. David Großis a Director at PwC Germany, advising global clients on SAP-enabled businesstransformations. He focuses on S/4HANA programs, data and analytics, and the integration ofemerging technologies such as AI, combining a strategic perspective with hands-on deliveryexperience to achieve sustainable business outcomes. Dr. Christian Tietzis a Senior Manager at PwC Germany in Data & AI. He is an expert in AItechnology and data architecture within the SAP ecosystem, advising global clients on integratingAI into productive business processes to achieve both efficiency and effectiveness gains. Heholds a PhD in Mathematics. Dr. Michael Tschiedelis a Manager in the Digital and Technology Strategy practice at Strategy&Austria. He specializes in AI strategy and business growth, focusing on large-scale, business-leddigital and IT transformations. Benedikt Wiederrechtis an Associate focusing on digital transformation as part of the coreteam for Digital and Technology Strategy, with a background in economics, computer science,and management. EXECUTIVE SUMMARY Artificial Intelligence (AI) is not an add-on, but a defining capability ofSAP S/4HANA transformations—integral to realizing business value andinnovation from the digital core. When embedded from the outset, AIdelivers measurable impact immediately through the introduction of newsolutions, improving efficiency, compliance, the user experience, anddecision-making. Companies that integrate AI early into their S/4HANAjourney will lead in the race for AI adoption in business processes andsecure a lasting competitive advantage. •AI governance through a Center of Excellence (CoE)establishes consistent standards,manages the AI lifecycle, and ensures reuse across the enterprise, thereby preventinguncontrolled experimentation and aligning Embedded, Customized, and External AIsolutions with SAP’s roadmap. •Value-driven use case selectionensures that AI opportunities are prioritized by businessvalue and feasibility through the use of an AI heatmap, creating a clear investment focusand securing tangible business outcomes. •Integration along the S/4HANA journeyembeds AI into the SAP Activate methodologyby defining architecture and guardrails in Prepare, validating use cases in Explore, andrefining delivery routes in Realize, which keeps AI aligned with business processes andtransformation milestones. •Clean-core aligned architectureanchors S/4HANA Cloud as the digital core, extendsintelligence through the SAP Business Technology Platform (BTP), and leverages the SAPBusiness Data Cloud (BDC), thereby supporting the clean core principle and ensuringscalability, security, and compliance. •Embedded first, with clear make-or-buy choicesmeans that organizations should adoptembedded AI within S/4HANA Cloud whenever requirements are met, while buildingcustom AI on BTP for tight integration and differentiation or adopting external best-of-breedAI applications where they add proven value, if embedded options are insufficient. Organizations that follow this approach—anchored in the clean digital core, powered by BTPand governed data, and guided by value-driven governance—can scale AI from isolatedpilots into an enterprise-wide capability that delivers measurable busi