代理型AI与自主性：通信服务提供商制定战略

Benchmark Report Contents 3About our sponsors4The big picture7Key findings and recommendations8Section 1:Telco AI strategy and vision17Section 2:Towards agentic AI23Section 3:Evaluating the AI economics27Section 4:The challenges of deploying AI at scale35Section 5:Prioritizing (agentic) AI use cases40Further reading41Additional features and resources About oursponsors differentiated experiences andservices to both CSPs and DSPs.Our agile and open-source digitalBSS Stack comprises the full range(order-to-cash) of businessprocesses and subscriptionmanagement for telecom andother digital services industriescreating opportunities beyondconnectivity. Tecnotree alsoprovides Fintech and B2B2Xmulti-experience digitalmarketplace to its subscriber basethrough the Tecnotree Momentsplatform to empower digitallyconnected communities acrossgaming, health, education, OTT,and other vertical ecosystems.Tecnotree is listed on the HelsinkiNasdaq (TEM1V). influential organizations trust ourtechnology to reimagine how workgets done by automatingworkflows, personalizing customerexperiences, and modernizinglegacy systems. Since 1983, ourscalable, flexible architecture hasfueled continuous innovation,helping clients accelerate theirpath to the autonomous enterprise. With decades of experiencespanning the largest and mostsuccessful service operators,Motive is the proven leaderin device and servicemanagement solutions. Motive manages over 1.8 billiondevices across 150+ globaldeployments, enablingcommunication service providersto oversee devices in Fixed,Mobile, and IoT networks.This helps telecom operatorsworldwide maximize theirinfrastructure and delivernext-generation services. For more information, please visitus atwww.pega.com Tecnotree is a 5G-ready digitalBusiness Support System (BSS)player, with AI/ML capabilitiesand multi-cloud extensibility.Tecnotree leads the way on theTM Forum Open API Conformancewith 59 certified Open APIsincluding 9 real-world open APIs,a testament to the company’scommitment to excellence, andcontinuously striving to deliver Pega provides the leading AI-powered platform for enterprisetransformation. The world’s most To learn more about how our sponsors are harnessing agentic AI to positively impact their customers’businesses, as well as the challenges of moving from generative to agentic AI, watch these videos: Pegasystems Tecnotree Motive The big picture The term agentic AI came seemingly from nowhere – and then was everywhere – in late 2024 and early 2025,about the time that we started planning an update to our March 2024 Benchmark research reportBuilding anAI strategy: telcos put the foundations in place. Within a short period of time references to products andservices for telecoms operators based on generative AI (GenAI) seemed to get airbrushed out and werereplaced by agentic AI and AI agents. To help with our CSP researchwe conducted a global survey ofAI decision-makers. We receivedmore than 100 responses from68 different operators. Forty ofthe respondents had overallresponsibility for theirorganizations’ AI strategies, whileothers sat within central AI teamsor had AI management roles withindifferent functions such as IT,network or lines of business. As such, it was an easydecision to base the updateon agentic AI. We wanted toknow what CSPs thought of thenew opportunities that itpresented and the extent to whichit was changing their thinkingabout the impact of AI, the usecases they were prioritizing, andthe challenges they would need toaddress to deploy it at scale. The survey questions were evenlydivided between themes thatrelated to CSPs’ overall AIstrategies and more specificquestions about the impact ofagentic AI. This report reflectsthose two focus areas. do you have? The big picture Tool(GAMIT) to help CSPsbenchmark their maturity againsttheir peers. One in six of our 400+respondents said they had putmore than 10 GenAI use cases intoproduction, while 47% had put twoor fewer into production. vision is not yet supported by animplementation plan. Assessing AI progress The speed at which AI is evolving isuncomfortable for communicationsservice providers (CSPs) that arenot generally known for their abilityto develop and execute strategies,and to deploy new technologies,rapidly. Nevertheless, we foundthat leveraging AI focus andprioritization is coming from thevery top of the organization,which means that it is receivingstrong attention across theentire business. When considering the progressthat CSPs have made in the past12 months, we can see from oursurvey respondents that four areasstand out (see chart on p.6): Building expertise in how to useLLMs / SLMs is something thatCSPs have had to learn as a resultof the proliferation of open-source and commercial LLMs.Expertise involves learning whichLLM to use for a specific use caseto achieve the most accurateresults at the lowest possible cost. •Building and enforcing AIgovernance •Democratizing access to AItools•Putting