人工智能在医疗领域：AI驱动的转型重塑医疗服务

Reimagine care with AI-driventransformation KPMG. Make the Difference. kpmg.com/inOctober 2025 ForewordbyFICCI India’s healthcare sector is at a defining moment,where the convergence of technology and publichealth priorities is creating new pathways fortransformation. As digital health adoptionaccelerates across public health programs andfacilities, Artificial Intelligence (AI) is emerging asa powerful enabler—offering the potential to shiftfrom reactive care models to proactive, data-driven public health strategies. integration of technology into healthcare delivery,advocating for scalable, equitable, and future-ready solutions. This FICCI–KPMG in Indiaknowledge paper, ‘AI in Healthcare: Reimaginecare with AI-driven transformation,’ explores thetransformative role of AI not only in public healthbut also across the broader healthcare valuechain. From self-care and patient engagement tohospital operations, clinical workflows, claimsmanagement, and population health programs,the paper highlights key use cases,implementation challenges, and strategic recommendations for stakeholders across theecosystem. The increasing complexity of healthcare demandsinnovative solutions that can address systemicchallenges such as fragmented data systems,limited interoperability, and workforce constraints.AI has the potential to bridge these gaps byenhancing disease surveillance, optimisingresource allocation, and enabling targetedinterventions for non-communicable diseases,maternal and child health, and more. It alsostrengthens citizen engagement through AI-powered platforms and chatbots and supportstransparency in public health schemes throughadvanced fraud detection and monitoring. We hope this paper, released during the 19thedition of FICCI’s annual healthcare conference –FICCI HEAL 2025, with the central theme“Care@25: Defining Moments in Healthcare”,serves as a catalyst for meaningful dialogue andaction, guiding India’s public health systemstoward a more inclusive, intelligent, and resilientfuture. By harnessing the power of artificialintelligence in public health, we can reimagineIndia’s healthcare landscape—where data-driveninsights strengthen trust, proactive and equitablecare becomes the norm, and technology-enabledvalue-based outcomes lay the foundation for amore resilient and inclusive system. However, successful AI adoption in public healthrequires a deliberate and inclusive approach.Challenges such as legacy system integration,data privacy, ethical governance, and workforcereadiness must be addressed to ensuresustainable impact. It is equally important to alignAI initiatives with national health priorities and thepursuit of measurable clinical outcomes,supported by long-term capacity building throughpartnerships across government, academia, andthe private sector. As we turn the page to this next chapter, let us doso with a shared purpose. The future of healthcarein India depends not just on innovation, but onintegration—of data systems, ethical safeguards,and a collective commitment to leveraging AI forequitable, accountable, and future-ready publichealth. Federation of Indian Chambers of Commerce andIndustry (FICCI) has consistently championed the Dr Anupam SibalCo-Chair, FICCI HealthServices Committee andGroup Medical Director,Apollo Hospitals Group Dr Harsh MahajanChair, FICCI Health ServicesCommittee and Founder &Chairman, Mahajan Imaging& Labs Mr Varun KhannaCo-Chair, FICCI Health ServicesCommittee and Group MD,Quality Care India Limited(Care, KIMS & Evercare) ForewordbyKPMGinIndia The healthcare sector is undergoing a profoundtransformation, driven by the convergence oftechnology, data, and evolving patientexpectations. In this dynamic landscape, ArtificialIntelligence (AI) is emerging as a powerfulenabler—reshaping how care is delivered,accessed, and experienced. From diagnostics andtreatment planning to operational efficiency andworkforce support, AI is beginning to addresssome of the sector’s most persistent challenges. cannot transform healthcare. A clear strategy,supported by interoperable systems, transparentpractices, and a culture of innovation, is essentialto unlock AI’s full potential. This publication aimsto provide healthcare leaders, policymakers, andeducators with actionable insights to guide theirAI journey—ultimately enabling better outcomesfor patients, providers, and communities. India’s healthcare ecosystem is vast andmultifaceted, encompassing providers,pharmaceuticals, medical devices, andinsurance—all of which play a critical role inshaping the future of care. As the sector grappleswith rising demand, workforce shortages, andgrowing clinical backlogs, the need for scalable,intelligent solutions has never been more urgent.AI offers the potential to bridge these gaps, but itsadoption must be strategic, inclusive, and alignedwith core healthcare value streams. This KPMG in India – FICCI paper is the result ofextensive research into the value being created byAI across the