拉丁美洲和加勒比国家建立数字政府治理框架指南（英）2025

Thank you for your interest inthis ECLAC publication Please register if you would like to receive information on our editorialproducts and activities. When you register, you may specify your particularareas of interest and you will gain access to our products in other formats. Register Click on the link below for our social networks andother channels for accessing our publications: https://bit.ly/m/CEPAL Guide for establishinga governance frameworkfor digital governmentin the countriesof Latin Americaand the Caribbean José Manuel Salazar-XirinachsExecutive Secretary Javier Medina VásquezDeputy Executive Secretary a.i.Officer-in-Charge, Latin American and Caribbean Institutefor Economic and Social Planning (ILPES) Sally ShawChief, Documents and Publications Division The preparation of this document was coordinated by Valeria Torres, Chief of the Public Management and OpenGovernment Area of the Latin American and Caribbean Institute for Economic and Social Planning (ILPES)of the Economic Commission for Latin America and the Caribbean (ECLAC). The content was prepared byAlejandra Naser, specialist, and Francisco Méndez Sanhueza, consultant, both with ILPES. Thanks are extendedto the following ECLAC staff members for their collaboration:Dale Alexander,Sebastián Rovira, Alejandro Patiño and María José Beck. This publication was prepared as part of the United Nations Development Account project “Resilient andinclusive public management systems for sustainable development in Latin America and the Caribbean”. The United Nations and the countries it represents assume no responsibility for the content of links to externalsites in this publication. United Nations publicationISBN: 978-92-1-159201-6 (print)ISBN: 978-92-1-154532-6 (pdf)Sales No.: E.25.II.G.16LC/PUB.2025/13-PDistribution: GCopyright © United Nations, 2025All rights reservedPrinted at United Nations, SantiagoS.2500170[E] This publication should be cited as: Economic Commission for Latin America and the Caribbean. (2025).Guide for establishing a governance framework for digital government in the countries of Latin America andthe Caribbean. ECLAC Methodologies (8) (LC/PUB.2025/13-P). Applicationsfor authorization to reproduce this work in whole or in part should be sent to theEconomic Commission for Latin America and the Caribbean (ECLAC), Documents and Publications Division,publicaciones.cepal@un.org. Member States and their governmental institutions may reproduce this workwithout prior authorization, but are requested to mention the source and to inform ECLAC of such reproduction. Contents Introduction.................................................................................................................... 7 Chapter IThe context..................................................................................................................... 9 Chapter IIThe need for governance............................................................................................... 13 A.The concept of governance..................................................................................... 15B.The strategy............................................................................................................ 171.A government-centred approach..................................................................... 182.A people-centred approach............................................................................ 203.A people-driven approach.............................................................................. 22 Chapter IIIAn integrated digital government model...................................................................... 25 A.The purpose of the model....................................................................................... 25 B.Principles of the model........................................................................................... 25C.Governance framework...........................................................................................271.Strategic governance....................................................................................... 292.Directive governance...................................................................................... 343.Operational governance.................................................................................. 43D.Core areas of operational governance.................................................................... 491.Digital government......................................................................................... 502.Digital capabilities and skills........................................................................... 563.Digital infrastructure...................................................................................... 62Annex III.A1......................................................................................................................67Annex III.A2...................................