赋予团队权力，提升成果

Enter the nextgeneration of EX withagentic AI that leveragesMicrosoft 365 Copilot Workplace Smart AI Agent™ Boost productivity and eliminaterepetitive tasks from employees’ dailyroutines Empower teams and elevate results Workplace Smart AI AgentTM– part of the NTT DATASmart AI AgentTMEcosystem – offers an integrated suiteof intelligent agents, purpose-built for the moderndigital workplace. Personalized AI support AI agents adapt to individual roles, preferences and goals,delivering function-based, AI assistance that’s tailored toeach employee’s unique needs. These AI-powered agents are developed using Microsofttechnologies such as Microsoft Copilot Studio andMicrosoft Azure AI Foundry. They integrate seamlessly withcollaboration platforms like Microsoft Teams and enterpriseproductivity tools to deliver intelligent automation,proactive support and tailored assistance. Seamless integration with enterprise systems Workplace Smart AI Agent implementations integratewith platforms like Microsoft, ServiceNow and Workday toprovide real-time insights directly within the flow of work.Accessible via Microsoft Teams, they ensure intelligence isdelivered where and when it’s needed most. Enhance every aspect of workplaceinteraction From automating repetitive tasks to proactively resolvinguser issues and delivering contextual insights, our agenticAI solution with Microsoft 365 Copilot transforms how workgets done. We work with you to transform the employeeexperience (EX), boost productivity and facilitate adaptive,human-centric operations at scale. Enterprise-aware interactions Using your organization’s enterprise knowledge as afoundation, our Workplace Smart AI Agent usesMicrosoft to add contextual intelligence to each employeeinteraction, enhancing productivity across personas andeveryday workflows. Services we offer Drive innovation and maximize the value of yourinvestments by engaging with us through a range ofservices. Advisory Define your AI-driven support strategy. •Assess current support model and AI readiness.•Identify automation and optimization areas.•Recommend scalable knowledge-management practices. Functionality Design intelligent workflows aligned with business needs. •Deliver real-time, contextual insights.•Reduce manual tasks for support teams.•Enable intelligent scheduling and collaboration.•Integrate with Microsoft, Salesforce and ITSM. Transformation Modernize your support experience. •Transform the total experience with Workplace Smart AIAgent implementations.•Enable personalized, proactive support.•Deliver instant intelligence to employees, boostingproductivity and EX. Operations Do more, with greater intelligence. •Monitor performance and resolution metrics.•Drive adoption and support change management.•Continuously evolve with business needs. Outcomes we’ve delivered Delivering value you can measure Optimize costs We worked with a large manufacturingcompany to reduce mean time to resolution(MTTR) by up to 40%.40% Optimize your IT spending by up to 20% and transformyour operations with powerful agentic AI capabilities. Boost employee engagement Drive up to 30% higher employee engagement with AIagents tailored to each person, delivering personalizedsupport, enhancing daily EX and eliminating routine tasks. We reformatted and recreated 40,000knowledge-base articles within 6 months for aleading automotive enterprise.40K Maximize your Microsoft investment Use AI-driven capabilities like Microsoft Copilot chat onMicrosoft 365 E3 and E5 licenses, or opt for thefull Microsoft Copilot SKU integrated within Microsoft 365enterprise apps to bring intelligence directly intothe workflow. A large banking and financial services companyincreased customer satisfaction (CSAT) by upto 12%.12% We enhanced the agent knowledge base of amanufacturing company to improve the virtualagent response rate by 80%.80% Nurture AI skills Reskill your workforce with persona-based learning plans,real-time progress tracking and personal coaching toupgrade skills — unlocking improvements of up to 14% intalent pyramid alignment. Improve quality Enhance quality by auditing every customer interaction,providing valuable feedback to product, engineering,and agent teams, and ensuring a continuous loop ofimprovement for exceptional service. Minimize efforts Decrease your organization’s reliance on manual effortsand enhance efficiency with agentic AI. Scale securely Deploy AI agents quickly while maintaining enterprise-grade security. Why NTT DATA As a global Microsoft Gold Certified Partner with thousandsof certified professionals, NTT DATA has the credentials andcapabilities to help you realize the full potential of agenticAI with Microsoft 365 Copilot. Next steps To learn more about our Workplace Smart AI Agentofferings and demos, speak with:Sujay Bhattacharya— SVP, Global DWS Practice LeaderVishal Brown— DWS Enterprise Sales and Offerings Head •Awarded Global System Integrator (GSI)Growth