可持续建筑运营之路

Building a Business Case for Facility Management-DrivenESG and Sustainability Initiatives Introduction In the past 2 years, the sense of urgency around environmental, social, and governance(ESG) has dramatically increased. Organizations are reaching critical phases of theirdecarbonization journeys as net-zero targets get ever closer. While most large organizations have made carbon pledges, ESG objectives, decarbonizationgoals, and net-zero achievement dates, many have yet to develop clear roadmaps or actionplans and need support to achieve their visions. Complex estates and property portfolios,and diverse business goals make it challenging to develop clear ESG pathways and choosethe right technology, especially when organizations face increasing pressure to acceleratetheir route to net zero. Understanding the evolving regulatoryenvironment,measuring the right things, and usingthe right technology platforms are key to accelerating thejourney to success. Facility management (FM) teams play a fundamentally critical role in making thishappen. Selecting the right partner and solution(s) can seem daunting and complex, butlooking at the right things, fully understanding what you’re trying to achieve, aligning allthe stakeholders, and grasping the multiple benefits will accelerate the journey. In this Executive Brief, we introduce a 6P Framework (from Policies to Platforms) thatprovides a holistic approach to evaluating the full ecosystem of opportunities andbuilding a compelling business case to enhance your business through ESG investment. Why Now? Because buildings account for 40% of global CO2 emissions and more than 50% ofelectricity consumption, optimizing the built environment is critical to ESG strategysuccess. For organizations of all sizes, this means FM and maintenance operations—whether in-house or outsourced—must be at the front of ESG and sustainabilityinitiatives. Simply put, better FM means better ESG and a stronger chance ofachieving net-zero goals. Policies, regulations, and organizational goals drive a clearand pressing focus on sustainability. In particular, this requires ESG software to meet compliance and reportingrequirements and to improveenergy and resource costefficiency. Complex ESG data(often from diverse sources) needsto be captured, analyzed, recorded,reported, and audited accuratelywith confidence. However, compliance and reportingare only half the story. ESG is acomplex topic that goes beyondenergy and sustainability andincludes user experience, businessproductivity, and workplaceoptimization, which meansinvesting in ESG brings widerbusiness benefits. This also meansa whole ecosystem of platformsplay a role in ESG, including assetmanagement, space management, and workplace solutions. This is why real estate management, FM, maintenance operations, sustainability, energymanagement, and personal user efficiency are all converging. It’s also why the targetaudience for ESG and the stakeholder network is widening, which means collaborationand alignment are critical if ESG goals are to be met. Alongside the FM and maintenanceteams managing the performance of buildings, there needs to be full buy-in from theboard and C-level in addition to day-to-day involvement from all business operations,including IT, HR, and finance. An ESG strategy requires an organization-wide approach,underpinned by technology platforms and data to ensuresmooth implementation. For in-house FM and maintenanceteams, that means having the righttools at their fingertips to alignwith business objectives, trackkey metrics, and identify currentand future gaps. For outsourcedFM service providers, it meansacknowledging sustainability as thefastest-growing segment of the FMindustry, intimately knowing theirclients’ sustainability goals, andrecognizing that ESG reporting hasbecome a critical competitive factorin selecting a service provider. working with organizations, outsourced service providers, and their customers. Thebusiness case is compelling but needs to be presented powerfully to a whole raft ofstakeholders to accelerate the ESG journey and ensure success. Using the 6P Framework for a Holistic Approach Frost & Sullivan’s 6P Framework maps how a successful ESG strategy should focus onsix core components: Policies, Products, Processes, People/Personas, Partnerships,and Platforms. Integrating these Ps enables efficient and transparent ESG reporting,creates growth opportunities for FM companies and their customers, and developsnew operating models that increase efficiency and productivity on the path to net zero. The 6P Framework is also a great tool to show what an executive decision-makershould consider when evaluating the business case for investing in platform softwaresolutions for compliance with ESG directives and maximizing business value. 6P Framework for the Future of ESG, Sustainability, andCircular Economy—A Pathway to Net ZeroThe 6P Framework for Building an Effective ESG Strategy POLICIESUni