驾驭欧盟人工智能法案：打造具备人工智能素养的员工队伍实践指南

A Playbook for Building anAI‑LiterateWorkforce Table of contents Foreword3 01 Understanding the EU AI Act4 02 Understanding Article 4 of the EU AI Act7 03 Building an AI-literate workforce: 6 best practices11 1.Establish AI governance and policies112.Assess needs and risks133.Implement a tiered, risk‑based approach totraining164.Use diverse, user‑friendly learning methods185.Document, track, and measure trainingoutcomes226.Maintain continuous training and updatematerials25 Conclusion29 Endnotes30 Foreword As one of the first comprehensive AI regulations in the world, the EU AI Actmarks a watershed moment for organisations operating in or doing businesswith Europe. Similar to how GDPR fundamentally changed our approach to dataprivacy, this legislation will transform how we develop, deploy, and use artificialintelligence systems. Nikolaz FoucaudManaging Director,Enterprise, Coursera The introduction of the AI Act comes at a critical juncture where AI training andimplementation are accelerating. Europe is home to over half of the top 20 nations intheGlobal Skills Report’s AI Maturity Index, which evaluates 109 countries’ readinessfor AI innovation.1This regional leadership aligns with extraordinary learner demand,as demonstrated by a 116% year‑over‑year increase in GenAI course enrolments.2 In the face of this shift, the EU AI Act establishes a risk‑based framework that requiresall organisations—from corporations to government agencies and educationalinstitutions—to categorise their use and development of AI applications andensure workforce AI literacy through appropriate training. This requirement followsgrowing workforce expectations, as 71% of Europe’s entry‑level employees nowseek employer‑supported GenAI training—higher than the global average of 69%3—signalling that AI compliance measures may help address existing demand for AIskills development. Navigating the EU AI Act’s evolving AI literacy standards presents a challenge, butit’s one that forward‑thinking organisations can turn into an opportunity. With86% of employers expecting AI technologies to transform their business by 2030,4organisations that develop comprehensive AI literacy programmes now will notonly be better positioned to satisfy regulatory requirements but gain a competitiveadvantage through better AI governance and innovation capabilities. The key to success lies in providing your workforce with trusted, credible trainingresources to help them safely and ethically use AI systems and applications toenhance job performance, while demonstrating compliance. This playbook offerspractical guidance to help you navigate these requirements effectively, outliningstrategies for assessing current AI literacy levels and developing tailored trainingpaths for different roles across your organisation. The organisations that approach the EU AI Act strategically, balancing compliancewith capability building, will be the ones that thrive in this new regulatory landscape. Understanding the EU AI Act The Artificial Intelligence Act of the European Union, also known as the EU AI Actor AI Act, is one of the world’s first comprehensive legal frameworks for artificialintelligence, implementing a risk‑based regulatory approach that categorisesAI systems into risk tiers, each with unique requirements. The AI Act imposesobligations on various operators within the AI value chain, including organisationsthat create AI systems (providers) and those who use AI systems (deployers) toensure safety, transparency, and fundamental rights protection. Organisations inbreach of the AI Act may receive fines up to €35 million or 7% of global turnoverfornon‑compliance.5 We’re having a momentthat’s very similar to2018 with GDPR—the firstcomprehensive set ofcompliance requirementsaround AI. Experts anticipate that the sweeping effects of the EU AI Act will be felt across theglobe, similarly to the General Data Protection Regulation (GDPR). Christoffer Valenta,Associate General Counsel for Product, Privacy, and AI at Coursera, characterisesthe current moment as transformative for the technology sector. “We’re havinga moment that’s very similar to 2018 with GDPR—the first comprehensive set ofcompliance requirements around AI”, explains Valenta. “There’s no companythat’s going to remain relevant without using AI. This combined with the AI Act’sextraterritorial effects means that this is going to have a global impact.” Christoffer Valenta Associate General Counsel for Product,Privacy, and AI, Coursera This assessment is echoed by Michal Kanownik, Leader of the Central Eastern Europe(CEE) Digital Coalition and President of Digital Poland Association. “GDPR and theAI Act are similar revolutions”, shares Kanownik. “With GDPR, Europe created 27different regulators. The same will happen with the AI Act.” The result is a newcompliance landscape that affects both organisations within the EU and any businessserving European markets. But beyond mere compliance, Valent