2024-2025年员工之声：在变化的劳动力中平衡敬业度、倦怠与福利

Today’s workforceis highly engaged,but it’s just as highlystressed and restless.While 92% of employees say they are fullycommitted to their jobs and companymission, 79% say they are burned out—feelingoverworked, undervalued and insecure abouttheir futures. Employees give their all, butthey’re not getting the employee deal theyexpect in return—and that’s pushing many tojump ship in a bid for better opportunities—andto continue jumping until they find it.The story of this year’sVoice of the Workforcereport is one of employees and managersbalancing the heavy weight of burnout, jobinsecurity and a benefits gap. Data from ourfourth-annual survey of more than 1,000 full-time employees in the U.S. reveals a workforcethat is committed, but deeply restless andworried—from line-level employees all the wayup to executives.As pressures around skills development, jobsecurity and the impact of artificial intelligence(AI) continue to grow, employers must addressthis imbalance or risk destabilizing theirworkforce. The solution lies in offering flexiblework arrangements, personalized benefits andtargeted support to meet the diverse needs ofa multigenerational workforce. By tailoring theirapproach to these challenges, organizationscan retain their best talent, foster loyalty andboost productivity.2VOICE OF THE WORKFORCE 2024–2025 To keep engaged employees of all generations, organizations will need to focus on theprovision of flexible, personalized benefits and work arrangements that align with the diverseneeds of a multigenerational, multilevel workforce.By focusing on these priorities, organizations can build a strong, committed workforce thatthrives in the face of challenges. Let’s explore each of these takeaways in more detail tounderstand how they can help employers provide stability and satisfaction in today’s dynamicwork landscape.Recognizing and Addressing Burnout Early..............................4Supporting Career Mobility and Development..........................8Bridging the Benefits Gap with Personalized Offerings...........11Flexibility as a Foundation for Retention.................................19Supporting Workers Through Uncertain Times.......................21This year’s survey uncovers five top takeaways that outline the core struggles facing today’semployees, from burnout to a growing benefits gap. These takeaways emphasize the need forboth better support systems and flexible solutions to create more sustainable and fulfillingemployee experiences.3VOICE OF THE WORKFORCE 2024–2025 4VOICE OF THE WORKFORCE 2024–2025Burnout is ErodingEngagement:8 in 10 EmployeesAre Stressedand StrugglingA striking 8 in 10 employees (or 79%)surveyed have experienced burnoutin the last year, which has directlyimpacted their productivity.Over half ofthe workforce (53%) report that burnouthas reduced their engagement, while36% say it has minimized their output,leading them to effectively “quiet quit.”In fact, burnout is the top factorpreventing employees from going aboveand beyond in their roles.TAKEAWAY What’s preventing you from being asproductive as you could be at work?I am overloaded and burned outI do not get recognized for my effortI am not motivated by compensation/salaryI do not feel supported by my managerI do not see a future for myself in the organizationI am more focused on my life outside of workI lack the right toolsI am not motivated by my benefitsI am not engaged in my workI am not learning or building my skillsI do not feel supported by my colleaguesI am not clear on my goalsI have an additional job(s), reducing the energyI can give to my primary employerI do not feel aligned with my company valuesor mission35%30%26%20%19%19%13%13%12%12%11%8%6%5% 5VOICE OF THE WORKFORCE 2024–2025Burnout puts employees at significantrisk for turnover.While people whoare exploring opportunities are just asengaged at work as their colleagues(92% versus 90%), they are 35% morelikely to say they are burned out whencompared to those who are not lookingfor work. Nearly half of all respondents(47%) say stressed employees are a topthreat to their company culture.Stressed employees are the#1 threat to positive companyculture, according to 47% ofrespondents—with another 31%specifically citing burnout. What are the top threats topositive company culture?Stressed employeesLack of flexible work environmentsNegative attitudesOverwork and burnoutPoor leadershipRemote workMicromanagingLack of diversityNot paying employees market valueLack of belongingHigh turnoverLack of workforce job security40%32%31%30%27%16%14%11%10%9%5% 6VOICE OF THE WORKFORCE 2024–2025The burnout risk is especially prevalentamong younger employees, withMillennial and Gen Z workers 10% morelikely to say they are burned out versusBaby Boomers.In fact, 58% of Gen Zworkers list burnout as a top reason fortheir job dissatisfaction. It’s also hittingmid-level managers at higher rates, asthey balance the expectations of seniorleaders and the demands of managingtheir teams