生成式人工智能与政府：政府机构如何负责任地驾驭人工智能领域，实施具有高影响力的生成式人工智慧解决方案

The World Governments Summit is a global platform dedicated toshaping the future of governments worldwide. Each year, the Summitsets the agenda for the next generation of governments with a focuson how they can harness innovation and technology to solve universalchallenges facing humanity.The World Governments Summit is a knowledge exchange center atthe intersection of government, futurism, technology, and innovation.It functions as a thought leadership platform and networking hub forpolicymakers, experts and pioneers in human development.The Summit is a gateway to the future as it functions as the stage foranalysis of future trends, concerns, and opportunities facing humanity.It is also an arena to showcase innovations, best practice, and smartsolutions to inspire creativity to tackle these future challenges.To Inspireand EnableThe Next Generationof GovernmentsWorld Governments Summit2 Table of ContentsExecutive SummaryIntroductionMethodologyGen AI has potential to improvegovernment services and build trustPublic discourse on Gen AIreveals consumer anxietiesActions that can unleash thepotential of Gen AIConclusionTechnical appendixContacts & About Accenture 06–0712–1314–1718202224–2508–0910–11 The boom in generativeAI (Gen AI) is one of thebiggest step changesin the history of AI. Thepossibilities presentedby these adaptable,pre-trained modelscould transformhuman-AI interactionand how work is done.EXECUTIVE SUMMARY For government agencies, strategicdeployment of Gen AI models will reducethe administrative burden on governmentemployees, freeing up worker time forvaluable, human-based services where theyare most needed. For example, Gen AI canbe used to write documents, streamlineworkflows, and address basic citizen requests.While Gen AI has the potential to greatlyimprove government services, there arealso risks and barriers. Such drasticchange requires careful thought andgovernance to ensure that humans andGen AI are working side by side in an ethical,responsible, and transparent manner. Gen AIusage raises concerns about numerousrisks including biased service delivery,cybersecurity vulnerability, and proliferationof misinformation. Gen AI models must betrained using quality data and implementedthoughtfully with ever-evolving risksanticipated.Accenture surveyed public sector leaders tounderstand their perspectives on emergingtechnologies including Gen AI (Puri, 2023).In addition, comparative discourse analysiswas conducted to identify how AI discussiontopics align and differ between governmentand media publications. The researchhighlights that government agencies mustimplement AI carefully, transparently, andwith informed human oversight. Education(for both citizens and government employees)and proactive regulation are needed toassuage public anxieties and create afoundation of trust between consumers, theworkforce, and society. Government agencyleaders have an opportunity to lead the way increating an open dialogue about Gen AI’s risksand set the bar for transparent, human-centricAI applications. When Gen AI is designed andput into practice within an ethical framework,it accelerates the potential for collaborativeintelligence, where human ingenuityconverges with intelligent technology. INTRODUCTIONThe meteoric rise of Gen AI hasushered in a transformative erawith profound implications forgovernments worldwide.This is exemplified by the rapid adoption ofChatGPT. OpenAI’s ChatGPT, launched onNovember 30, 2022, amassed an astounding123 million active users within the first threemonths. The app achieved the one-million-usermilestone in a mere five days, a feat that tookInstagram 2.5 months and Twitter two years(Hu, 2023). This widespread adoption signalsa paradigm shift in how organizations andindividuals perceive and leverage Gen AI. AnAccenture survey run in early 2023 revealsthat 57% of C-suite executives are planningto integrate ChatGPT into their operations forlearning purposes this year, with a notable42% expressing a desire to make substantialinvestments in this transformativetechnology (Accenture Research, 2023). Theimpact extends beyond the corporate sphereinto the public sector, with a majority ofpublic service leaders reporting that AI (94%)and next-generation computing (80%) areinspiring their organizations’ vision or long-term strategy (Figure 1) (Puri, 2023).What makes Gen AI different? Gen AI refersto a class of AI stems that have the capabilityto generate new content, data, or informationthat is not explicitly programmed into them.Gen AI relies on models trained on large datasets to generate content autonomously. Thesemodels learn patterns and relationshipsfrom extensive data sets and that can thengenerate human-like text, images, or otherforms of content. A particular type of Gen AI,large language models (LLMs), has enormouspotential to change ways of working8 (World Economic Forum & Accenture, 2023).Across 19 industries, Accenture estimateslanguage tasks account for 62% of thetotal time