人工智能统计数据（2025年3月更新）

Headline Al Statistics•As of 2024, 72% of organisations haveadopted Al in at least one business function.•65% of organisations are regularly usinggenerative Al technology in 2024.•The adoption of Al marketing and sales hasmore than doubled since 2023.•Nearly half (49%) of technology leadersreported that Al is fully integrated into theircompanies' core business strategies as ofOctober 2024. The global Al market isprojected to grow by 38% in 2025.•Businesses can expected to see over a 25%improvement in customer satisfaction in2025 with the use of Al.•84% of financial executives believe Al will becritically or highly important to theirbusiness success in the next 2 years.•51% of e-commerce companies are utilisingAl to enhance the customer experience.•Approximately 89% of small businesses haveintegrated Al tools to automate routinetasks, enhance productivity, and improve jobsatisfaction.•By 2025, Al is projected to eliminate 85million jobs while creating 97 million newjobs, indicating a net positive impact onemployment.•Al is estimated to contribute $15.7 trillion tothe global economy by 2025.•The Al market size reached over $184 billionin 2024.ITDesk. Al OverviewWe provide services such as IT Support for Financial Services, support forProfessional Service companies and more. We help businesses of all sizes toharness the power of artificial intelligence, integrating Al-driven solutionssuch as Microsoft Copilot to improve efficiency, decision-making, andcustomer experiences. Al is transforming industries, with adoption ratessoaring and businesses increasingly relying on Al-powered automation,analytics, and personalisation to stay competitive.Al adoption is at an all-time high, with 72% of organisations using Al in atleast one business function. Marketing and sales have seen the mostsignificant growth, as businesses leverage Al for customer engagement,predictive analytics, and automated campaigns. In financial services, 84%of executives believe Al will be critical to their success within the next twoyears.The rapid rise of generative Al has nearly doubled adoption rates in 2024,with 65% of organisations integrating it into daily operations. Businessesthat incorporate Al into digital commerce are experiencing a 25%improvement in customer satisfaction, while 51% of e-commercecompanies now use Al to enhance user experience.Investment in Al is set to increase, with 92% of executives planning toexpand Al budgets over the next three years. Al is not only streamliningoperations but also driving economic growth, contributing an estimated$15.7 trillion to the global economy by 2025. However, this technological shiftis reshaping the workforce, with Al expected to eliminate 85 million jobswhile creating 97 million new opportunities.Despite Al's benefits, challenges remain. Small businesses are leading thecharge, with 89% integrating Al to automate routine tasks and enhanceproductivity. However, concerns around Al ethics, bias, and security persist,requiring businesses to approach Al implementation with a clear strategy.As Al-powered automation expands, businesses must stay ahead ofemerging trends to remain competitive. The Al revolution is here, andcompanies that embrace it will unlock new opportunities, drive innovation,and redefine the way they operate. ITDesk. AI TrendsAI is evolving at an unprecedented pace, reshaping the way businessesoperate, engage with customers, and drive efficiency. In 2024, several keytrends are defining AI’s role in business, with automation, personalisation,and ethical AI taking centre stage.1. Generative AI Becomes MainstreamGenerative AI adoption has skyrocketed, with 65% of businesses nowGenerative AI adoption has skyrocketed, with 65% of businesses nowintegrating it into their workflows. Tools like ChatGPT and Gemini aretransforming content creation, marketing, and software development,allowing businesses to generate high-quality text, images, and even codewith minimal human input. AI-powered automation is reducing costs andincreasing productivity across industries.2. AI-Powered Business StrategiesAI is no longer just a supporting tool—it is becoming a core part of businessAI is no longer just a supporting tool—it is becoming a core part of businessstrategy. Nearly half of technology leaders report that AI is fully embeddedin their company’s long-term vision. Organisations are using AI forpredictive analytics, supply chain management, and dynamic pricing,allowing real-time decision-making based on data-driven insights.3. AI and Customer ExperienceAI is revolutionising customer interactions, with businesses leveragingAI is revolutionising customer interactions, with businesses leveragingmachine learning for hyper-personalised marketing, intelligent chatbots,and automated support. Companies using AI in digital commerce haveseen a 25% improvement in customer satisfaction. As AI continues to learnfrom user behaviour, businesses can provide tailored experiences that driveloyalty and sales.4.