2024-25年世界质量报告

WorldQualityReportRegional and country reportsare available online fromwww.worldqualityreport.comor from Capgemini, Sogeti, andOpenText local offices covering:North America, United Kingdom,France, Germany, Benelux,Southern Europe (Italy, Spain,and Portugal) Eastern Europe(Poland, Romania, Hungary,and the Czech Republic), China,Australia and New Zealand,Japan, and the Nordics.20 2 4-2 5 ContentsQuality Engineeringin AgileQuality EngineeringAutomationQuality Engineering and AIIntelligent ProductsValidationQuality Engineeringin SustainabilityData Quality12203036445311Current trends inQuality Engineering& Testing04Introduction06Executive summary08Key recommendations AutomotiveManufacturingConsumer Products, Retail,and DistributionHealthcare andLife SciencesPublic SectorFinancial ServicesTelco, Media and TechnologyEnergy, Utilities, NaturalResources, and Chemicals646872768084889263Sector analysis97About the survey102About the sponsors Welcome to the very special 16th edition of the World Quality Report, which is recognized as the industry’s largest researchstudy to provide a comprehensive assessment of the current state of Quality Engineering (QE) practices from around the worldand across different industries. Over the last 16 years, this report has tracked and examined the most important trends anddevelopments in Quality Engineering & Testing by surveying 1,775 executives across multiple sectors and regions. It’s a greathonor for us here at Capgemini and Sogeti to publish this report, along with our strategic technology partner OpenText. Wehave ensured the topics covered are as wide and far-reaching as possible to give you forward-looking view of the latest trends,challenges, transformative initiatives, and disruptions shaping the world of quality and testing. In this report, you will see ourkey findings and recommendations for several key focus areas: QE in agile, QE automation, artificial intelligence and generativeAI (Gen AI), data quality, intelligent products validation, and sustainability. The expert findings are further accentuated withcommentary, examples, and best practices from 10 senior executives from various Fortune 500 organizations, who participatedin deep-dive interviews around these topics.In the previous edition, we observed the emergence of Gen AI adoption to augmentour engineering skills, especially in the field of software and Quality Engineering.We saw an uptick in the investments made by organizations in AI solutions to drivethe quality transformation agenda, however a significant number were skepticalabout the value of AI in QE. The lack of focus on quality seen in the last few yearsbrought back the emphasis on the Hybrid Testing Center of Excellence (TCoE) model.We saw a growing realization of the importance of quality in delivering value tocustomers. The complexity of the interconnected product landscape, rising demandfor customer experiences, regulatory pressures, constantly changing guidelines,and cyber threats warranted a much more rigorous product testing focus. Lastly,a positive number of respondents showed eager intent to drive sustainability bestpractices in their organization.This year we have seen a continuation of all these trends, but clearly one itemthat stands out is the impact and leverage of Gen AI for Quality Engineering. Alarge number of organizations are now moving ahead from experimenting to realscaled implementation of Gen AI to support Quality Engineering activities. We trulybelieve we will see further advancements in this area. The other striking result isthat there is more acknowledgment of the importance of quality (or rather therisk and impact of insufficient quality) - but organizations still need to work to givetrue strategic attention to the topic of quality.New Futuresare the emerging realities driven by innovative advancements likeGen AI, automation, and human-in-the-loop systems. These technologies are notjust tools but partners in the testing process, pushing the boundaries of what’spossible in QE. Testing is no longer about validating present conditions; it is aboutpreparing for and “rewriting” the dynamic, evolving future.In Focussuggests thatwhile these possibilities are vast and boundless, clarity is essential.As organizations navigate this transformative age, gaining insights into the futurewill require focusing on these emerging trends and testing strategies. This year’sreport serves as the lens through which leaders (and all readers) can examine,refine, and understand these changes. It’s a call to action to focus on emergingtrends and testing strategies to prepare for these new futures.What’s new?WQR 2024 theme:New futuresin focusIntroduction4World Quality Report I 2024-25 This report wouldn’t have been possible without the significant contributions of many people. If you are one of the 1,775 executivesacross 33 countries who took part in this year’s survey, we would like to thank you for your time and contribution in helping us gaugethe preva