2025年未来医疗调查报告：生成式AI在平衡当前需求与未来愿景中的作用

GenerativeAI:Balancingtoday’sneeds andtomorrow’svision Balancing today’sneeds andtomorrow’s vision Table of contents Foreword This report provides valuable insights and guidance forexecutive teams, clinical champions, policymakers, and WoltersKluwer Health as we collaborate to bring the most effectiveGenAI tools and strategies to where they are needed most. Healthcare, innovation and technology have gone hand-in-hand since ancient times. Each invention and discovery, fromthe stethoscope to antibiotics to electronic health records, hasexpanded our ability to deliver effective and efficient care topatients (albeit with a few challenges along the way). 3Introduction4Key survey findings5Look ahead: What’s next6GenAI and the pursuit of workforce stability8Addressing the gaps between promises,priorities, and preparedness10Creating an innovation on-ramp to preparefor GenAI’s full potential12Acknowledging risks and mitigating user concerns14Preparing for the future state with a fully developed action plan16In conclusion17Endnotes and methodology We also called upon individuals from Wolters Kluwer andbeyond to comment on the topics and findings in the survey.Added throughout the report as “Expert Voices,” we believethese perspectives add tremendous value to the ongoingdiscussion of these findings. Now, as we enter the era of generative AI (GenAI), healthcareorganizations are facing a paradigm shift of a magnitude notseen for generations. The possibilities to rethink the healthcaredelivery process are endless – if leaders can successfully bringnew solutions into the workflow. We hope this research offers actionable insights for theindustry and organizational leaders as they build out theirGenAI strategies and get ready for this next leap forward in thehealthcare industry’s technological history. In the 2025Wolters Kluwer Future Ready Healthcare Survey,conducted by the independent marketing research firm Ipsos,we take a closer look at how organizations are approachingthe implementation of GenAI across the care continuum. Thereport identifies organizations’ top priorities and pressures, aswell as their levels of preparedness to bring GenAI into existingworkflows while leaving room for future growth. Greg SamiosCEO, Wolters Kluwer Health In particular, we examine how GenAI can support workforcedevelopment: a key pain point in a time of ongoing shortagesof qualified nurses, physicians, pharmacists, allied healthprofessionals, and other essential healthcare personnel. Wealso explore why having a “workflow mentality” is critical tobringing GenAI to the areas where it will be most effective. Introduction The healthcare industry is at an inflection point.Five years after the start of the pandemic, healthsystems, physicians, nurses, and other cliniciansare still grappling to find a new equilibrium in aworld forever marked by the stress, burnout, andwidespread trauma of the COVID-19 experience.Against the background of these fundamentalpressures, organizations are also facing risingconcerns around financial sustainabilitydue to economic and regulatory uncertainty,exacerbated by ongoing workforce shortagesthat threaten to impact patient safety and theconsumer experience. It’s no wonder, then, that the advent of GenAI has been welcomedwith such enthusiasm. With the promise of more intuitive,efficient, and cost-effective solutions for some of healthcare’sgreatest challenges, GenAI is poised to become a critical tool forhelping organizations regain their footing. Technology can certainly support organizations in the searchfor more effective ways to deliver high-quality services. Butoptimizing the flawed systems of today isn’t the same thingas innovating to develop the ideal healthcare ecosystemof tomorrow. If deployed effectively, GenAI can be more than just a bandageto stop the bleeding. It can support a truly visionary, holisticreinvention of the way that organizations interact with their data,with their patients, and with the community at large. The question then becomes: do healthcare organizationsunderstand and acknowledge this difference? Are theyintentionally choosing to focus on the immediate needs of todayversus the potential for tomorrow? How are they leveraging theirlimited resources to achieve their top priority goals right now,and how do they plan to do so in the future? To gain real-world insight into how organizationsare viewing the GenAI revolution, Wolters Kluwersurveyed a panel of health professionals,including physicians, nurses, pharmacists,allied health professionals, administrators,and medical librarians. Key survey findings Number of respondents citing “optimizingworkflows within departments and acrosspractices” as a top organizational priority Number of respondents saying theirorganizations are prepared to use GenAI tooptimize workflows within departments We found thesefive major themes: •In early 2025, healthcare organizations are primarily focusedon using GenAI to achieve administr